Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality timber, good price and five star service. My order was processed the day after ordering and delivered the day after that. Fantastic delivery tracking service. Would have been useful to be able to contact the driver as I could see he was heading to a recent road closure. Could have informed him of this.”

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Posted 5 years ago

“Arrived quickly. Good communication. Solid well made product. Will order again!”

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Posted 5 years ago

“Very well built flower planters and fast delivery. Wouldn't hesitate to order more in the future.”

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Posted 5 years ago

“Great price, fast delivery, would definitely recommend and use again”

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Posted 5 years ago

“Nice prices simple to order through website and fast delivery what more can you ask for”

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Posted 5 years ago

“Very easy ordering system . Great communication. Really good delivery tracking system. From start to finish First Class Service . Thank you .”

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Posted 5 years ago

“Two delivery's now. Excellent service and very reasonable prices. Very helpful driver too!”

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Posted 5 years ago

“The whole process went well”

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Posted 5 years ago

“Excellent service. .”

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Posted 5 years ago

“Would definitely recommend this service and use againg thanks alot Sarah”

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Posted 5 years ago

“good products delivered on time,will use again for my other fence.”

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Posted 5 years ago

“Good value, quality product and fast delivery”

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Posted 5 years ago

“So placed my order and it arrived when expected. But one of the items I received was different to what I ordered. I contacted Ruby and they delivered the correct item the next day. Friendly, professional and polite. Excellent service.”

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Posted 5 years ago

“Very happy with the product and customer service. The only issue was with the delivery driver. She had a bit of an attitude when I asked if she had something to cover the wood as it was raining. She then asked with an attitude if I'd been told to make sure there's someone here to help unload. We only had confirmation of delivery on the day and my partner works and wouldn't be able to take time off that last minute.”

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Posted 5 years ago

Hello, we are extremely sorry that you have experienced an unhelpful delivery driver. We will make investigations into this. We really are very sorry and please be assured that we will take this further. We are glad you are happy with the product and customer service though and thank you very much for your valued custom - it's much appreciated.

Posted 5 years ago

“Very quick and well-packaged. The product is very well made. Unfortunately XS was too large for my cavapoo who is not a particularly small dog. However I can't fault the customer service team who have issued a very prompt refund. Would use this company again.”

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Posted 5 years ago

“Very quickly processed and delivered Bought previously from different merchant which took 12 weeks Ruby took days! Very pleased thanks”

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Posted 5 years ago

“Great service, good quality timber and speedy delivery.”

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Posted 5 years ago

“Used both internet and phone to order timber and had deliveries within a week to the far west of Cornwall. Excellent service in these difficult times. Thank you.”

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Posted 5 years ago

“Very easy good website with great discount”

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Posted 5 years ago

“Really efficient and fast delivery. Only down side was wood was wet and some frozen and as it was for inside the house (loft) we had to dry out 20 2.4 m of wood !!!”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews