Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt delivery. Very happy with the quality of the timber and will be using ruby u.k again. In the future.”

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Posted 5 years ago

“Redwood Picket Fence Slats as described - delivery was timely. Would recommend.”

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Posted 5 years ago

“Fast & cost effective service”

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Posted 5 years ago

“Ordered, and delivered within 4 days, excellent service.”

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Posted 5 years ago

“Great prices, fantastic build quality of product, and amazing customer service. I’d highly recommend Ruby for anyone looking for quality products at competitive prices. Any issues I had were dealt with courteously and efficiently by the lovely customer service team - special mention to Nikki and Tyla who were lovely to speak with and sorted things right out for me (and my mum who had also placed order with them)!”

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Posted 5 years ago

“Fantastic service. I ordered 17 panels until we fitted the 17th panel we realized we need another one . I went back on the WS to order 1 more but it was out of stock. I called the company spoken to a lady . She was very helpful and arranged to have another panel sent out for me in just 2 days time . She thoughts it would be a lot to charge delivery for just one panel . She generously arranged free delivery for me . Superb service . The fences are amazing quality too . Best Buy of the year for me . Thank you .”

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Posted 5 years ago

“Fast delivery and top quality shiplap cladding! Very impressed with this service.”

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Posted 5 years ago

“Absolutely excellent . Ordered log lap online after calling to speak to company to check they had in stock and it arrived the very next week , super quick delivery . Wood looks great and delivery driver unloaded it all and placed it where we needed it . Competitive price . Very pleased with service will use again and would highly recommend.”

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Posted 5 years ago

“Fantastic service and speedy delivery. Timber is as the photos show quality timber and will be my new supplier for all future projects and orders”

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Posted 5 years ago

“Ordered 6 originally. Good customer service emails telling me only 5 available but then only four delivered when 5 paid for. Please organise refund”

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Posted 5 years ago

Hello Nuala - our sincere apologies that you have only received 4. From the tracking with our courier, it looks like 5 were sent and 1 was returned to us as damaged in transit. We will arrange a refund immediately this morning. Our sincere apologies once again. Kind regards Nikki

Posted 5 years ago

“Great product. I bought the dealer boots for work and they’re actually decent, especially considering the price! Quick delivery too which is spot on.”

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Posted 5 years ago

“Excellent service, prompt delivery and quality timber”

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Posted 5 years ago

“Good quality but 1 short - doh !”

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Posted 5 years ago

“Products purchased arrived promptly & as described 👍”

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Posted 5 years ago

“Good product and fast delivery”

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Posted 5 years ago

“Great service quick delivery boots were great value and perfect for work”

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Posted 5 years ago

“Second time of using. Excellent service, fast delivery, pleased with purchases. Will buy again.”

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Posted 5 years ago

“Good quality local Red Cedar, very precise with delivery window. Definitely buy from them again.”

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Posted 5 years ago

“Excellent service from ordering through to quality of product and delivery. Could not ask for better,would definitely recommend using Ruby.”

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Posted 5 years ago

“Excellent service good quality product for money quick delivery”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews