Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,608 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,608 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t going to leave a review because I didn’t like to be negative however because you were fishing for a good review then here it is. Rubber duck bathrooms really need to change who they use for their couriers. XDP are liars and i would never trust them to carry any of my deliveries.”

Helpful Report

Posted 1 year ago

Hi Gavin, Thanks for the feedback on XDP - we happen to agree with you to a point here. We do not use XDP to deliver goods direct from our warehouse. While we do not, unfortunately there are some major UK manufacturers / distributors that do use XDP to distribute their goods. We can and do express dissatisfaction with their services when appropriate. We cannot however change the partners major manufacturers choose to use and it's simply not plausible to stop using said manufacturers. It is worth noting that there are very few cost effective couriers available in the UK that can distribute often large and awkward sized deliveries direct to customers. Thanks again for the feedback on the XDP service we will pass on your comments to the distributor. Rubberduck Bathrooms Team

Posted 1 year ago

“Polite and pleasant deliver staff. Excellent condition of items and well protected during delivery transit.”

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Posted 1 year ago

“Excellent customer service & next day delivery 👏👏👏”

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Posted 1 year ago

“I have found Rubber Duck to be really helpful with a tricky order. I have had delays caused by our plumber and they held the order for quite a long time for me. I can't praise highly enough. This is my second order from rubber duck and I would order again”

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Posted 1 year ago

“Lovely product. Excellent price. Arrived promptly.”

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Posted 1 year ago

“Very good product arrived very quickly. Very easy to cut to size.”

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Posted 1 year ago

“Product was great, ordering was easy, delivery was fast. I could not have asked for better!”

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Posted 1 year ago

“Steer clear! Such a disappointing experience making our purchase from this company. My strong advice to other prospective customers – do not be lulled into a false sense of confidence by the cute sounding brand name ‘RubberDuckBathrooms’. Do yourself a favour - find a bigger, more established company to purchase from, so you don’t end up as we have done paying dearly for the shortfalls of this unimpressive outfit, and experiencing the intense frustration of dealing with tradespeople lacking in our opinion best practise business values and principles. The short version is we took delivery of a shower tray, which upon opening, was discovered as defective/damaged/cracked. We also have four witnesses to attest to that. Apparently probably damaged during transport according to an independent expert we consulted. Although contacting RDB immeditaley upong this discovery, they will in no way replace/refund the defective and unusable product we bought from them. The result is we have to take a c£300 hit for their flawed operations. More detail - due to my complex medical reasons requiring emergency hospitalisation, operation and recovery over the following days, we did not make this product condition inspection check within a 24 hours period of grace, as notified in their Ts&Cs, but we did however do so within the 14 days specified on their website. RDB are adamant that our failure to respond within the one-day timeframe exonerates them from liability. They are absolutely rigid that their policy is fixed, that they are inflexible, and while ‘sympathetic’ to our mitigating circumstances, they will not budge. Although I pleaded with their call sales staff and manager to consider taking a more fair and reasonable approach, they are unmoved and unmoving. So sad that there are still traders out there hiding behind systems and policies, pretending to sound responsible and customer-centric whilst behaving in direct contradiction to that and acting so self-interestedly. I feel quite sure they are going to respond to this feedback with a super defensive and counter accusatory story to undermine our feedback. In our experience, that’s their RDB pattern. Steer clear of RDB!”

Helpful Report

Posted 1 year ago

Good morning, We're very sorry to hear about the issues with your order. We try our best to inform all customers of the policies that we need to adhere to in the unfortunate event there is an issue with delivery. If any personal circumstance arises that can make life a little more challenging for our customers, we encourage them to give us a call. We might be a small company as you say but we're all humans at the end of the day and we'll do what we can to help or rearrange a delivery to a more suitable day if we are made aware. The 14 days referenced is the returns window for unwanted items. As mentioned, we require customers to report damage to us within a reasonable timeframe in order for us to be able to file a claim with the courier that caused the damage. Again, we're very sorry you've not had the typical experience this time around. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordered 3 WHITE SPARKLE mega board shower panels when they arrived 2 were the same colour one was much darker, unfortunately it was only noticed when the fitter had fitted them. Rubber duck didn’t want to know so we are now stuck with bad non matching panels. If I had ordered them at different times u could have explained they were from a different batch but I ordered them all together so buyer be very aware!”

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Posted 1 year ago

Good morning Toni, We're very sorry to hear about the issue with your installation. The items purchased are dispatched direct from the manufacturer and it's very rare to see a colour mismatch on panels purchased on a single order. Had we been notified prior to them being installed we would have happily replaced the board. Unfortunately once an item has been installed, we cannot process a replacement with the manufacturer. To help avoid instances such as this we advise all customers to check items for any issue on arrival or shortly thereafter. In terms of the installation, the guides also advise on dry fitting to help with any pattern or colour match from one panel to the next. Again, we're very sorry to hear the finish wasn't what you were looking for Toni. Rubberduck Bathrooms Team

Posted 1 year ago

“Fast delivery and fantastic quality radiator- just the colour we were after.”

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Posted 1 year ago

“Easy to order and quick delivery. Thank you”

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Posted 1 year ago

“Great value, fast delivery”

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Posted 1 year ago

“Product very good but I consider your use of plastic in the packaging to be extremely environmentally irresponsible”

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Posted 1 year ago

“Tap dripping after install. Delayed response, still chasing.”

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Posted 1 year ago

Hi David, Sorry to hear about the leaky tap. We can see you first contacted us about the matter on Monday last week. Since then we've sent across a video and responded to the manufacturer questions late on Wednesday evening with us now waiting for the manufacturer to come back with a resolution. All matters relating to post installation problems are typically resolved within a few days. In this case the manufacturer has had the necessary info for 2 working days. Unfortunately as a retailer, we cannot do anything further until we receive that response. We understand the frustration while waiting for a response and have requested an update from the manufacturer ASAP. Rubberduck Bathrooms Team

Posted 1 year ago

“Good service and good quality product”

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Posted 1 year ago

“Bought the Halite bath panels , absolutely recommend them .Rubber duck bathrooms delivered the panels very quickly and I would have no problems buying from them again in the future.”

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Posted 1 year ago

“Quick delivery and good quality product.”

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Posted 2 years ago

“Purchased a Scudo shower. Received quickly and packaged well. Unit looks good but yet to fit so can’t comment there.”

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Posted 2 years ago

“Arrived promptly.”

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Posted 2 years ago

“RECEIVED MY ITEM IN TIME BUT THE RETURN PROCESS WAS MUCH MORE DIFFICULT .HAVE TO PAY FOR THE RETURN POSTAGE THEN WAIT FOR THE REFUND WHICH I STILL HAVE NOT RECEIVED 3 WEEKS LATER !!!!!”

Helpful Report

Posted 2 years ago

Hi Perveen, We're sorry to hear the tap wasn't what you were looking for. As with most retailers, we operate the standard UK returns policy. With unwanted items you can return your item to us for a full refund. Once the item arrives in to us a quick check will be made before the refund is passed up to accounts to process. We did not have any indication your item had been returned until you contacted us on the 7th at 10:28am. We reached out to the warehouse team to run a check for any returned items that could not be identified. The item was located quickly and your refund was processed at 10:37am with email confirmation to let you know. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,608 reviews