Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,605 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot recommend Rubber duck bathrooms highly enough for their efficiency & the great customer service from them. We had a query & they sorted it straight away. Thank you everyone at Rubberduck!!”

Helpful Report

Posted 1 year ago

“Sent me damaged panels. Its not possible to examine 2 very large panels that each have to be stored flat or they can bend under their own weight and report damages in 24 hours of delivery. The packaging was very inadequate. Stupid insurance policy thats not fit for purpose that is reflected in the terms and conditions. Further, when my tap turned up it came in an open box that looked like a return that had been sent straight out to me. I complained and didnt get a response from rubberduck. If you think the prices are so good that you could buy it twice over in comparison to the high street, well, you might have to! Would i use them again? No.”

Helpful Report

Posted 1 year ago

Good morning Stuart, We can only apologise for the issue with your delivery. The panels purchased are delivered by the manufacturer's chosen distributor and it's very rare that we see issues with direct deliveries, given they are trained on how to handle and transport them. We have a strong focus on customer service here and the damage reporting window is something we have looked to extend many times over the years. Unfortunately as a retailer we are bound by the companies that manufacture and the couriers that distribute the goods on display. For reference, the panels would not bend under their own weight during the short time needed to inspect them. This check on arrival has been the industry standard for over 15 years and will be the same whichever website you purchase them from. Sorry again that you haven't had the typical Rubberduck experience this time around. Rubberduck Bathrooms Team

Posted 1 year ago

“👍👍👍👍👍👍👍👍👍👍”

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Posted 1 year ago

“A good product delivered on predicted date. I noted that some reviews had criticised the packaging that resulted in damage to the panels but I found the packaging just fine and appropriate and there was no damage. Have not yet installed the wall panels due to delay in other related issues but seems to be pretty straightforward.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent! Good price, quick delivery”

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Posted 1 year ago

“Ordered taps and push plug very pleased came on time”

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Posted 1 year ago

“No contact for a week and a phone call when they were 20 mins away, and it wasn’t even there company delivery was from it was from there supplier, just lazy”

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Posted 1 year ago

Good afternoon Matt, We're sorry you feel the service could be improved. We can see you placed your order over the weekend for items that were on a 2-5 day lead time. The order was confirmed for dispatch on the 5th day with a confirmation email going out to you that morning at 8:30am. This was followed by a telephone call later in the day to let you know they were near. If any confusion arose over the delivery window we invite customers to give us a call and we'd be more than happy to answer any questions. With wall panels 99% of the time they're distributed by the manufacturer, regardless of which retailer you purchase them from. This isn't lazy, it's common practice in retail and it helps to reduce any damages in transit, transportation costs and it impacts the environment less too. All of which helps keep the product prices down for you, the customer. Sorry again you feel this is a reflection on our service. Rubberduck Bathrooms Team

Posted 1 year ago

“Great prompt serivce, we love the colour!”

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Posted 1 year ago

“Quality product and service.”

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Posted 1 year ago

“Great products, excellent communications and great service all round.”

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Posted 1 year ago

“Very speedy service.”

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Posted 1 year ago

“Rubberduck Bathrooms Ltd have been very helpful and their products arrived safely and at the time agreed. Nothing but praise for them and great value for money.”

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Posted 1 year ago

“Arrived quickly as described,happy with order.”

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Posted 1 year ago

“Good instructional video, great products. Particularly liked the blue tanking paint. Very easy to apply and great piece of mind. Staff very helpful when I called for some advice.”

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Posted 1 year ago

“Have mad several order with Rubberduck Bathrooms and every one had been perfect - always arrives on time and well packaged even for delicate things like trims”

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Posted 1 year ago

“Very friendly and helpful and let me take what I needed away with me”

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Posted 1 year ago

“Excellent service, quick delivery and best price I could find”

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Posted 1 year ago

“Very quick delivery, excellent service- would recommend!”

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Posted 1 year ago

“Great serivce Great prices”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,605 reviews