Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,750 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy ordering process and items delievered quickly packaged well, no errors, great price very happy.”

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Posted 1 year ago

“Very good bath panel”

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Posted 1 year ago

“Excellent trouble free transaction, communication and delivery. First on the list for me when it comes to re-fitting my main bathroom in the spring of 2025.”

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Posted 1 year ago

“Very unhappy with knowledge and support of staff at Rubberduck. I would never use the company again.”

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Posted 1 year ago

Hi Lindsay, We're very sorry to hear you've been left unhappy with the support from our team. Looking back we can see you had enquired about a kitchen tap and if the tap would be suitable for use on a gravity fed system. Where the water tank was positioned high enough to offer the pressure required for the tap to operate. The detail from the manufacturer installation guide was that the tap should have been suitable. What our team could not have known (and what we were told after installation) was that the plumbing in the building contained a number of unnecessary elbows / connections. Which significantly reduced the pressure in your system. The fitter on-site did know this and advised against installing the tap - we could have arranged for a return/replacement to a more suitable tap at this point. Unfortunately the advice was not followed and the tap was installed. We do our best to offer advice to our valued customers but we cannot account for unforeseen circumstances. Rubberduck Bathrooms Team

Posted 1 year ago

“Very helpful sales team”

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Posted 1 year ago

“Smooth web transaction. Arrived promptly and very pleased with the product.”

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Posted 1 year ago

“I made a large order with rubber duck for 3 bathrooms. I had multiple delivery issues, the first with missing items and then the promise they would be delivered in a couple of days. They were not. This then happened again!! Due to the delays I had to reorganise the plumber as the items were not here weeks after they should have been. I have then called the company to organise the return of one item outside of the return period (didn’t realise tap length was wrong for sink as plumber has only just come back to fit the bathrooms, due to their delivery/warehouse issues) and they won’t allow me to return as it’s out of policy. I spent close to £2,000 and very disappointed, although the products are nice you can buy the same from other websites who are more considerate of their customers. Some staff are helpful but full of empty promises, others are just rude.”

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Posted 1 year ago

Hi Ellie, Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered with your order. We completely understand how frustrating it must have been to face multiple delivery delays, especially when this impacted your schedule and required you to reorganise your plumber. This is far from the seamless experience we aim to provide, and we sincerely apologise for the inconvenience caused. We happen to agree with your comments regarding the return and one of the team did just try to call you to discuss things further but had no luck in getting through. If you want to call us back and ask for Gary, we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 1 year ago

“Unfortunately the item I ordered will not fit the location so I need to return. I have requested a return but have yet to receive confirmation that it has been accepted.”

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Posted 1 year ago

Hi Ray, Thanks for taking the time to leave feedback. Ray you requested returns info for your item on Saturday the 7th and we replied with links to our returns policy within 10 minutes of receipt. You kindly confirmed the item was fit for return on the 11th with images coming through to us. We responded within 30 minutes, happily accepting your return and offered some advice on how you could get the item back to us. We understand it can be frustrating when items are not suitable but we could not have done anymore to help here. Rubberduck Bathrooms Team

Posted 1 year ago

“All good. Delivered promptly and good prices.”

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Posted 1 year ago

“Helpful friendly sales team, surprisingly quick delivery- ordered late Tuesday afternoon at 4, product arrived Thursday lunchtime. Excellent will definitely consider using for future bathrooms in my rental properties.”

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Posted 1 year ago

“Easy to order and prices were competitive. We had an issue with a couple of bits being damaged on arrival but they were good as gold and arranged replacements without any drama. I would recommend.”

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Posted 1 year ago

“I’ve made two orders with Rubberduck, the first after a call for some advice on a product. I was really impressed with the knowledge & help I received. Unfortunately I didn’t receive one item of the second order. I called, spoke to an adviser & was reassured it was on the way. A week on & it hadn’t arrived. A second call and RD are resending the item. Would definitely use RD again. Customer service is excellent. Very happy with the products received too.”

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Posted 1 year ago

“Wonderful copper tap for my kitchen, it's so stylish. Quick delivery and communication, thanks.”

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Posted 1 year ago

“Was quick and easy to find what I was looking for. Delivery was very quick and efficient”

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Posted 1 year ago

“does what it says on the tin”

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Posted 1 year ago

“Very happy with my bath panel, so much better than MDF and so easy to fit”

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Posted 1 year ago

“Brilliant service. Fast, efficient ordering and delivery, extremely helpful staff and great quality products. Highly recommend!”

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Posted 1 year ago

“Rubberduck Bathrooms have been helpful and responsive. Thank you.”

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Posted 1 year ago

“The customer service was good until it came to processing a refund, which clearly needs improvement. Communication was poor throughout the refund process. It seems like returned items are sent to a different location, and no one I spoke with could explain why my item hadn't been inspected or why the refund was delayed. As a customer, I’m very disappointed with this experience. After two weeks I am still waiting for an email to confirm my item was received. No sign of refund.”

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Posted 1 year ago

Hi Ina, We’re truly sorry to hear that things didn’t meet your expectations. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please know that your feedback is important to us, and we’re committed to improving the service provided by our team and the manufacturers we connect to. Rubberduck Bathrooms Team

Posted 1 year ago

“Delivery expensive for one tube of adhesive/sealant”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,750 reviews