Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,609 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 7th February 2026

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damaged on delivery but Rubberduck Bathrooms sorted the problem immediately and send a new item. Very fast dispatch over the holiday period. Excellent service. Many thanks.”

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Posted 2 years ago

“Good price, quick to contact when the item we wanted had been discontinued. Quick delivery when we chose an item that was available”

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Posted 2 years ago

“Very good customer service and very quick delivery. Excellent.”

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Posted 2 years ago

“Service was exceptional. I rang up to ask for a speedy delivery due to builders leaving. The person on the phone made sure they dispatched the item asap and it arrived very quickly. I selected the wrong colour item but this was my fault.”

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Posted 2 years ago

“Always fast delivery”

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Posted 2 years ago

“Easy to order, I was notified of dispatch and delivery”

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Posted 2 years ago

“Prompt delivery and good product. Slight damage to one corner of panel despite being very well packed but had to trim off so not an issue for me.”

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Posted 2 years ago

“Great service. Sorted out an issue with the item received and quickly sent out a replacement.”

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Posted 2 years ago

“This email it's for the owner and Carl and Jarrow I've dealt with these two chaps in your company and they're great ambassadors for your company I've worked in retail all my life for a company called the Roger penske group or in the UK called the sytner group and I know where customer service is important what makes a company is not the company it's the people within the company which is the bread and butter,hub what I've had in my situation in a bath panel was ridiculous in regarding the handling of the shipment through DHL and one through FedEx all I can say is obviously when they put it in their trucks or vans and they must have no priority even though may say fragile and put your panels at the bottom of the van or truck and put heavy stuff on top and cracks or they throw heavy equipment on it, it must be heavy because these panels are quite thick dread to be shipping glass or mirrors with these companies.I felt embarrassed for numerous times I had cracked bath panels delivered to me,no thought of your own all I wanted to say is thank you very much for your service and you have a fantastic prosperous happy New year thanks again fantastic company. Kind regards Mr E j Crawford”

Helpful Report

Posted 2 years ago

“Initially, was happy with ordering and delivery time. Unfortunately, I was taken ill and had to store items (correctly on flat surface in dry conditions). Upon using the wall and floor tile backer boards 6mm, 10mm & 12mm, I can’t fault them. However, the 1200 x 900 x 30 wet room shower former was badly warped. Upon reporting this, it was suggested that I rest weights on it overnight. This does take the warp out for about 20 minutes only to return to the same state which renders it useless. Because of the time lapse, I was told there is no come back on replacement and would need to do so at full cost. Although I had initially checked the former for damage on delivery, I didn’t check it for warp damage. As I said, the multiple backer boards are all straight and stored the same. I would suggest upon delivery to check out not only if the items are in one piece but that they aren’t warped”

Helpful Report

Posted 2 years ago

Good morning Graham, We're very sorry to hear about the issues with your tray former. With the order being placed in August last year, we do have our hands tied with the manufacturer in terms of securing any free of charge replacements. We think the suggestion on how to remedy the matter may have been misinterpreted however. The instruction was to weight the former down during installation and the method of fixing combined with the weight applied would secure the former in place and remove any bow. The subsequent weight of the tiles applied would also help too. Again, we're very sorry for any inconvenience caused Graham. Rubberduck Bathrooms Team

Posted 2 years ago

“Worked well for our new wet room. Slight problem when you cut the rod. It needs filling to keep the runners working. Good service and fast”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Product exactly as advertised solidly made great price easy to fit”

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Posted 2 years ago

“Delivered as prommised”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Fantastic service. The product I needed was in stock at a very competitive price and was dispatched immediately. I wouldn’t hesitate to use this company again.”

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Posted 2 years ago

“Excellent product and delivered promptly, can't fault the company.”

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Posted 2 years ago

“Excellent price and quality, good service and delivered on time.”

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Posted 2 years ago

“Very helpful sales person. Only ordered last week so still awaiting delivery”

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Posted 2 years ago

“Fantastic product, does exactly as described and very easy to install.”

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Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,609 reviews