Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,747 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,747 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very knowledgeable, went over and above to find what I wanted, excellent service”

Helpful Report

Posted 1 year ago

“I made 2 orders and both were delivered promptly, were correct and had no damage. It was refreshing to have the phone answered by a real person who took time to answer my queries comprehensively, enabling me to order exactly what i needed (my plumber did not want me to place an order with any company which did not offer a contact number). The items were also considerably cheaper than from other more well-known companies.”

Helpful Report

Posted 1 year ago

“Great all round had a few deliveries all Great except one but they dealt with it.”

Helpful Report

Posted 1 year ago

“Ordered everything online events. Easy to order what i needed. Delivery was on time as promised. Had an issue with incorrect items which was resolved very quickly and efficiently. Overall very happy.0”

Helpful Report

Posted 1 year ago

“fabulous service, thankyou”

Helpful Report

Posted 1 year ago

“Probably the best bathroom supplier in the world. Utterly brilliant service - customer service team were first class. Correct issues straight away no questions asked. I cannot recommend this retailer highly enough.”

Helpful Report

Posted 1 year ago

“Excellent service and quick delivery. Ordered a bath panel very good quality, I had to contact Rubberduck bathrooms it was a relief to actually speak to someone by directly phoning and the staff was very helpful so many companies use robot messaging that are frustrating. I Would definitely recommend this company.”

Helpful Report

Posted 1 year ago

“The Elements backerboards are excellent and at a very good price. Delivery was speedy and the goods were well packaged. All in all a very good experience.”

Helpful Report

Posted 1 year ago

“Let me proceed to purchase large items, paid £35 for delivery, they sent smaller items which Included a tap I had chosen to suit the vanity unit basin. After me chasing DHL and rubberduck for over a week they finally sent an email stating they couldn't post large items. I asked for a refund plus £35 for delivery charge for the large item postage, from what I can decipher they only refunded approximately £15 of the delivery charge. Not good customer service.”

Helpful Report

Posted 1 year ago

Hi Jennifer, We’re truly sorry to hear that things didn’t meet your expectations. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please know that your feedback is important to us, and we’re committed to improving the service provided by our team and the manufacturers we connect to. Rubberduck Bathrooms Team

Posted 1 year ago

“Good prices and delivery on time with good communication”

Helpful Report

Posted 1 year ago

“Brilliant”

Helpful Report

Posted 1 year ago

“Bushboard Nuance panels delivered on agreed date. Kept informed of delivery time.”

Helpful Report

Posted 1 year ago

“Brilliant service”

Helpful Report

Posted 1 year ago

“Came very quickly”

Helpful Report

Posted 1 year ago

“The new seal I needed was supplied promptly and is as described on your website. It is working well on my shower screen”

Helpful Report

Posted 1 year ago

“Excellent service from start to finish”

Helpful Report

Posted 1 year ago

“Excellent pleasant service along with reasonable prices of quality goods.”

Helpful Report

Posted 1 year ago

“Rubber duck had exactly the shower seal I was looking for,and it was delivered in a couple of days. However, it arrived damaged because the DHL delivery guy was whacking it along the side of the van and although it was extremely well packed he still managed to damage it. When I notified RD they apologised and sent a new one straight away. Good review for Rubber duck,very poor review for DHL. They need to think about staff training!”

Helpful Report

Posted 1 year ago

“Gentleman in store was most helpful, pleasant and polite”

Helpful Report

Posted 1 year ago

“Lengthy shipping delays. Had to contact the company to ask where the product was vs them pro actively reaching out. Also, shipping was a decent amount so would expect that to contribute to a better customer care service.”

Rubberduck Bathrooms Ltd 2 star review on 7th April 2025

Helpful Report

Posted 1 year ago

Hi Jack, Thanks for taking the time to leave feedback on your order - we think you may have us confused with another supplier however. As stated across the website pre-sale and in your order confirmation email post sale (see attached image) your enclosure carried an ETA between the 8th - 17th of April. Despite the delivery address being remote and difficult for couriers to reach your order is due to be delivered tomorrow, the 8th. To help track and plan for the delivery your side, we also provided DHL tracking details (again showing the ETA to be the 8th) at the point of dispatch. Given we provided an accurate ETA pre-sale which was then reinforced with tracking details post sale, we had no reason to follow up with any further "customer service" as you say. Thanks again for the feedback. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,747 reviews