Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,610 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

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“Great service, only needed one item but it came quickly and very well packaged. Recommended.”

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Posted 4 years ago

“Beautiful product and deliver to my door and everything perfect, no damaged because they have good package”

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Posted 4 years ago

“Very quick delivery”

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Posted 4 years ago

“Arrived promptly, very good value, love the puzzles, but I have to say, the packageing was over the top.😁”

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Posted 4 years ago

“Great service. Easy to use website. Fast despatch and delivery with no issues.”

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Posted 4 years ago

“Excellent Alice in wonderland teacup, deliverd and wrapped safely.”

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Posted 4 years ago

“Great service and value.”

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Posted 4 years ago

“Excellent service and delivery time. Product as stated and working very well. Would definitely use the company again.”

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Posted 4 years ago

“Very good price. Quick delivery.”

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Posted 4 years ago

“I stumbled upon Roys because of the price point of the product I was looking for. But…you have done a really good job, on your home page, of expressing the values of Roys. I was drawn in to read about your history and even fancied a trip to Wroxham because of your picture of the lakes and swans. (I had to google where that was). It felt very clear that Roys supports its own community which encouraged me to purchase from you over a major digital retailer. In a time when major department stores are disappearing, it seems you are doing a wonderful job of establishing the value of a local, family-run store. The transaction was exactly as expected, and the item arrived really quickly. I was further impressed by the lack of plastic packaging and the card stapled to my invoice explaining returns. Your content (website, email communications, invoice cards) comes across as highly authentic, along with the expected reliability and directness needed to complete a quick transition. The only thing I thought could be tweaked is to establish a language which also underpins that authenticity. The email communications could feel a little more like conversing with one of your in-store employees. I don’t live local but felt connected to your company, yet the language of the communications was slightly cool. You have don’t a fantastic job on establishing Roys brand, a content strategy incorporating language would be the cherry on top.”

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Posted 4 years ago

“We really enjoyed this store when we visited it last year and bought some really nice quality products which is what made me want to order from them online, the service was fast too and we are very pleased with our game. It is nice to be able to support Roys in these times”

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Posted 4 years ago

“Nice mantle clock light oak fits in perfectly on my wall unit, very quick and easily ordered well packed and delivered on time, well done many thanks”

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Posted 4 years ago

“Excellent first class service. Item well packagrd.”

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Posted 4 years ago

“Received my exact parcel very quickly, with no issues at all. What more could I ask for. Thank you”

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Posted 4 years ago

“Love this windspinner, but the bearings are very lose and I feel it wont last very long. Had one before which was quite solid, but this one very wobbly. Would have returned it, but too much hassle. Time will tell. 🤔”

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Posted 4 years ago

“Excellent and efficient service. Will highly recommend Roys.”

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Posted 4 years ago

“The two jigsaws I ordered from Roy’s arrived within two days and were well packaged to ensure they arrived in perfect condition.”

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Posted 4 years ago

“Been looking for particular set of cutlery and stumbled across Roy's web site. Website easy to use purchase and delivery very straightforward no issues. Cutlery is great I've shopped at the physical shop Roys of Wroxham many times whilst on holidays in Norfolk it's always a lovely experience now I've found a website will visit frequently 🙂”

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Posted 4 years ago

“ordered online no issues with collection excellent staff.”

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Posted 4 years ago

“Well done good service”

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Posted 4 years ago

Roys of Wroxham is rated 4.9 based on 5,610 reviews