Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,916 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, keen prices and prompt delivery. What more could you ask for?”

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Posted 4 years ago

“Fast and efficient service!”

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Posted 2 days ago

“Quick delivery service, product exactly correct”

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Posted 3 days ago

“What attracted me to Ross Handling was their having a mix of connecting parts (tubes and connectors) that would be compatible with each other (although I think their website could have made more of this - for example, would "25.4mm" inserts be compatible with 25mm tube?). A wider range would have been a bonus (such as including bridge plates and outer-sleeve-type connectors). I was pleased with the delivery of my order. I would have gone for a longer delivery time if this had meant a cheaper delivery cost. The products appear to be excellent apart from the tube-cutting jig which was a bit disappointing because it had a wide saw slot and its plastic was not that tough). I would use the company again.”

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Posted 4 days ago

“Needed 4 pneumatic 16” wheels for a novelty haycart for the charity Oxted Pram Race. These wheels were good value, great spec and swiftly delivered - brilliant Could not ask for more Thank you”

Ross Handling Ltd 5 star review on 18th June 2025

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Posted 4 days ago

“Brilliant service”

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Posted 5 days ago

“good website illustrates the castors and pegs available and there is a help line for advice”

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Posted 6 days ago

“The product is as described and of good quality. The service was faultless. I would happily do business with Ross Handling again.”

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Posted 1 week ago

“First class service ordered my item just after the deadline but still got it the next day.”

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Posted 1 week ago

“First time I've ordered from Ross Handling very pleased with my order kept well informed on delivery dates wouldn't hesitate in recommending the company to anyone”

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Posted 1 week ago

“I'm sure that when I receive the castors I'll be blown away by their fine engineering and sleek design..... Update... they here and absolutely fabulous. However, £20 post and package on a £30 purchase was, quite frankly, ridiculous..... so I had them sent to a family member in Glasgow for a far more reasonable £7 and I'll pick them up soon enough. To be fair, customer service were extremely good about my gripe re delivery costs - top marks for customer service.”

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Posted 1 week ago

Dear Customer, Thank you for taking the time to share your thoughts on your recent experience with Ross Handling Ltd. We appreciate your enthusiasm for the engineering and design of our castors. We understand your concerns regarding the shipping cost, and we are always looking for ways to optimize our delivery charges. Your feedback about the postage rates is valuable to us, and we will take it into consideration as we evaluate our shipping options. Upon further review into this, I can see you were only charged the £7 standard shipment cost. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. Warm regards, Team Ross Handling Ltd

Posted 1 week ago

“Excellent product and fast delivery”

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Posted 2 weeks ago

“Te product arrived quickly and was exactly what was I needed to repair a seed broadcaster. Only an ordinary garden fertiliser spreader but saved me having to buy a new one for the sake of a couple of plastic wheels. Great to re use and fix rather than throw away and replace.”

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Posted 2 weeks ago

“He items were easily found on the website, payment was straightforward, the items were delivered in good time if a little earlier than I'd expected. The items were exactly as advertised and very good quality I will be very pleased to deal with Ross handling again. My thanks for an excellent service. Simon O”

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Posted 2 weeks ago

“Good service”

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Posted 2 weeks ago

“Great products and fast delivery.”

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Posted 2 weeks ago

“Great value and efficient service”

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Posted 2 weeks ago

“thanks, casters working well.”

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Posted 2 weeks ago

“Helpful advice and item delivered on time”

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Posted 3 weeks ago

“Not at all obvious on the website that this was a special order. Ordered on 16th May, still waiting for delivery”

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Posted 3 weeks ago

Dear Customer, Thank you for bringing this issue to our attention. We apologize for any confusion regarding the nature of your order. It's important to us that our customers are well-informed about their purchases, and your feedback highlights an area we need to improve. We understand that waiting for a delivery can be frustrating, and we’re here to assist you. Upon reviewing this complaint, it has been recognised our supplier failed to deliver to yourselves due to unspecified opening times for the site, this information has now been forwarded onto our supplier for them to resend these goods out to you. If you have any further questions or need assistance regarding your order, please don’t hesitate to reach out to our customer service team. Thank you for your understanding, and we hope to resolve this matter for you soon. Warm regards, Team Ross Handling Ltd

Posted 3 weeks ago

“The delivry was quick and the castors look fine. The packaging was not suitable for the heavy castors and the wheels were almost out of the plastic bag!!”

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Posted 3 weeks ago

Ross Handling Ltd is rated 4.8 based on 9,916 reviews