Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,041 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yep couple of golf cart tyres arrived when promised so all good. 5 star review from me”

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Posted 2 months ago

“Quality product, lightening fast service and excellent communication - in other words, perfect!”

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Posted 2 months ago

“I'm very happy with the product and Ross handling dispatched it rapidly which was great. My experience was marred however, by the complete failure of dpd to deliver the item. They made one half-hearted and failed attempt to deliver it and then left it at a parcel shop 10 miles away in Crawley . Telling me that if the if they had repeatedly failed to deliver it, they were allowed to do this by the sender. They had not repeatedly tried to deliver it just once. This is not the first time I have had trouble with dpd who completely failed to find us unlike every other courier in Britain. I would strongly suggest that you change your courrier but thank you for your service. It was otherwise fine.”

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Posted 3 months ago

“Delivered on time and in perfect condition”

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Posted 3 months ago

“What after service. I went to them as they looked like the main dealer in the UK. They sell products and don't know anything about the manufacture accessories sold for it. I got a reply 5 months later and said they could get it. They happily gave me a price, but couldn't tell me the contents of what I was going to buy. I have upated this from 1 star as I now have the inforamation I required & will order next summer”

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Posted 3 months ago

Dear Wayne, Thank you for sharing your experience with us. We're genuinely sorry to hear that our after-service did not meet your expectations. It's important to us that our customers feel supported and have clear information regarding their purchases. We appreciate your patience, and we'll ensure your feedback is used to improve our communication about product details and accessories in the future. If you could provide us with your order number, I would be more than happy to investigate this issue further for you Thank you for your understanding. Warm regards, Team Ross Handling Ltd

Posted 2 months ago

“You were very courteous, helpful and extremely effective. Our order arrived really promptly and we’re so happy with the contents. Thanks for the fabulous service, we will definitely be using you again and recommending to others”

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Posted 3 months ago

“Very bad delivery service I paid for next day delivery and came 5 days later”

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Posted 3 months ago

Dear David, Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered with your delivery. We understand how important timely service is, and we regret that we fell short in this instance. Your feedback is essential in helping us improve our processes. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. Thank you for your understanding, and we hope to serve you better in the future. Warm regards, Team Ross Handling Ltd

Posted 2 months ago

“Excellent customer service! I had a query about measurements and they were very helpful and friendly (a real person, not a bot!). My new wheelbarrow wheel arrived quickly and was super easy to fit. Really pleased. Would recommend Ross Handling if you need a new wheelbarrow wheel!”

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Posted 3 months ago

“Good product an great service. Thanks”

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Posted 3 months ago

“Lovely good quality wheels and a great price , Ross Handling was the only place I could get the exact same replacement wheels for my Mothers wheelchair, the website was easy to navigate and purchase the wheels, the wheels arrived undamaged and on time with regular tracking updates, they were packaged well with lots of padding to protect them in Transit. Great service all round.”

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Posted 3 months ago

“Brilliant service and fast delivery thanks”

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Posted 3 months ago

“Unfortunately the new castor did not fit the very old dimplex oil filled heater with a broken castor, but it was worth a try. Service was excellent and it was very prompt thanks to a message offering different delivery options. I was impressed so much effort went into the sale of 1 castor!”

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Posted 3 months ago

“Very quick delivery, exactly what I wanted. The website suggested the brass rings and the cups as extra, so glad I ordered them as they look much more premium!”

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Posted 3 months ago

“Excellent customer service following a mistake in picking one of the castors. Resolved the problem with a delivery the following day. Thanks and happy to order from this supplier going forward”

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Posted 3 months ago

“Fast delivery and great castor wheels as always. Delivered to 'billing' address instead of delivery address... but all good apart from that!”

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Posted 3 months ago

“Great service excellent product.”

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Posted 3 months ago

“Can't say enough good things about Ross with past purchases, however, my last purchase was faulty but once my concern was acknowledged the whole matter was resolved within 24 hours. The service was impressive.”

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Posted 3 months ago

“No problems.”

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Posted 4 months ago

“Absolute pleasure to do business with, really look forward to future dealings.”

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Posted 4 months ago

“Excellent and very rapid service of top quality products”

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Posted 4 months ago

Ross Handling Ltd is rated 4.8 based on 10,041 reviews