Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,908 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I have not received my purchase and had no contact with either the couriers or Ross until I emailed asking for information. I was told delivery failed twice and was refused once, not by me, and I would have to pay another £8+ to retry delivery. Haven't a clue who the couriers are but Ross needs to deal with them. Requested a refund. Not acceptable”

Helpful Report

Posted 2 months ago

Thank you for getting in touch. I’m sorry to hear about the issues you’ve experienced with your delivery. After reviewing the tracking information, I can confirm that delivery was attempted on four separate occasions by DPD. Additionally, the courier requested further delivery instructions to confirm your address, but unfortunately, no response was received. As a result, the parcel was returned to us. As we use third-party couriers, and in this case the delivery was unsuccessful due to a lack of communication between the recipient and the courier, we regret to inform you that reshipping charges are applicable. These charges are passed on directly from the courier service. We completely understand how frustrating this situation must be and apologise for any inconvenience caused. Kind regards Customer Service

Posted 2 months ago

“Easy to order and prompt delivery. A issue with one item was dealt with by replacement which arrived the next day.”

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Posted 2 months ago

“I was looking for a specialised set of wheels and bushes/spacers. Ross Handling had just the items I was after. It was easy to check the specifications online and order the relevant items. They arrived quickly and were of good quality.”

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Posted 2 months ago

“The Castors i ordered came next day and were just what we wanted, good quality.”

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Posted 2 months ago

“Ordering was simple and delivery as promised”

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Posted 2 months ago

“Ordered online for collection at the warehouse. The parts were ready when I arrived and well packaged. Staff were friendly and helpful. Will be ordering again as easy process from start to finish.”

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Posted 2 months ago

“The outside diameter of the leading edge of the reducing bush far exceeded 1" No response to the request to check stock holdings. As 8o yr old pensioner technically unable to send photo to email !!!!!”

Helpful Report

Posted 2 months ago

Dear David, Thank you for your review and for bringing these concerns to our attention. We regret to hear that the reducing bush did not meet your expectations regarding its dimensions and appreciate your feedback on our stock communication. We understand that as an 80-year-old pensioner, technology can sometimes be challenging, we do however require a photo of any discrepancies on goods received to enable us to investigate these issues accurately. We sincerely apologize for any inconvenience this may have caused. Your feedback is invaluable to us as we strive to improve our service and ensure that all customer inquiries are addressed promptly. If there's anything further we can assist you with or if you have additional feedback to share, please feel free to reach out. We're here to help and hope to provide you with a more positive experience in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 2 months ago

“Wheels as advertised,good communication”

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Posted 2 months ago

“Very happy with my purchase great customer support I have fitted the items and I’m very pleased with the quality of casters and the support I received from the staff I shall be a returning customer”

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Posted 2 months ago

“my incorrect order was quickly dealt with with refund and new order was sent.”

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Posted 2 months ago

“The castors I bought appear to be fine. Delivery was an issue however. The first parcel dispatched was returned to sender as the packaging was damaged (burst open I guess, but I didnt see it so I cant be sure. I then received a call from RH saying that this had happened and asking if I still wanted the castors - which seemed a little odd. I suppose i could have lost patience and bought elsewhere, but if so I would have contacted RH. The second despatch has now arrived and had the packaging - plastic DPD bag - been in only a slighly worse state that too would have been returned undelivered. Guys, if you are sending 4 castors each weiging somethink like a kilogramme then they need a bit more than just a think bit of plastic around them. wrap them up in bubble wrap and tape it up well, before putting them in the DPD bag.”

Helpful Report

Posted 2 months ago

Dear Peter, Thank you for taking the time to provide your feedback regarding your recent experience with Ross Handling Ltd. We're pleased to hear that the castors you ordered are meeting your expectations. However, we sincerely apologize for the issues you encountered with the delivery process. It’s certainly not our intent for our customers to experience delays or concerns related to packaging. Your comments about the need for better protection during shipping are valid, and we appreciate you bringing this to our attention. We will review our packing practices to ensure that items are adequately secured for their journey. If you have any further comments or if there’s anything else we can do to assist you, please don't hesitate to get in touch. Your insights are important to us, and we’re committed to improving our service. Best regards, Customer Service Team Ross Handling Ltd.

Posted 2 months ago

“Telephoned (a bit old fashioned but wanted advice). Really helpful. Good communication and customer service. Thanks. Order arrived promptly. Perfect.”

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Posted 2 months ago

“All arrived as ordered ,very promptly and looks like it will do the job. Shame the postage was nearly as expensive as the items ordered.”

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Posted 2 months ago

“I had to return and exchange two of the four wheels I ordered as they were no longer required, the process was straightforward and hassle free dealing with polite and professional Ross handling sales staff.”

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Posted 2 months ago

“Communication was great, there was a slight delay in delivering my order but I was always kept in the loop.”

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Posted 2 months ago

“Ordered a pair of wheels that were delivered quickly, and look very good qaulity, but havent used them yet, hopefully they will last a long time.”

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Posted 2 months ago

“Had just the right item for me so really good. However the postal charges were very high more or less doubling the amount paid for low value goods.”

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Posted 2 months ago

“Very helpful staff who sorted out stock issue so we could receive our order.”

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Posted 2 months ago

“Brilliant to be able to discuss and pay for my wheelbarrow wheel on the phone with a knowledgeable and helpful Georgia. The wheel arrived within 2 days and has changed my gardening life. I wouldn't hesitate to use Ross Handling again.”

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Posted 2 months ago

“High quality products, fast delivery and good customer support.”

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Posted 2 months ago

Ross Handling Ltd is rated 4.8 based on 9,908 reviews