The product is fine.
Delivery is awful. They use DPD.
Day one, no-one turned-up at the stated window.
Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them.
Day three...delivered by same driver.
Ross's reputation is being destroyed by DPD
8 months ago
Ross Handling Ltd has a
4.8
average rating
from
9,547
reviews
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