Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,041 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived quickly and were of good quality. Fitted to sofa and look great!”

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Posted 5 months ago

“We explicitly unticked the box for marketing emails. I've had to unsubscribe from a marketing mailbox and a review request since. -I've been asked to revise my review by this company so here is my amendments On the 23rd July I placed an order with Ross Handling. We have used Ross Handling before. Since we recently changed our email management system to a different domain, this was the first order under the new email with a new inbox. I make an effort to maintain a clean inbox without excess spam, I make the extra effort to make sure I don't subscribe to marketing emails. I already know how much marketing Ross Handling sends out and wished to avoid this. However, on the 24th July I received a marketing email to the new email and promptly unsubscribed. Then on the 30th July I received a request for a review. At this time I left the above review. They're sending you marketing emails without permission. Following this I have received an email from the customer service team telling me I unsubscribed on the 24th and haven't received anything since. Point completely missed there, I suppose. They asked me to amend my review because clearly, they thought I was wrong. Products are good and prices are comparable with everyone else in the space. Just need to sort out the predatory email campaign practices.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for your feedback. We sincerely apologize for the inconvenience caused by receiving marketing emails despite your request to opt-out. Your preferences are important to us, and it seems there was an error in our system. We are currently reviewing our processes to ensure that your preferences are honored moving forward. If you continue to receive unwanted emails, please reach out to our customer service, and we’ll ensure this is resolved promptly. Thank you for your understanding, and we hope to improve your experience with us. Warm regards, Team Ross Handling Ltd

Posted 5 months ago

“Wobbly wheels, groaned and shook Made them fit — what a look! Silent glide and solid feeling Goodbye bumps, now smooth wheelin'!!”

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Posted 5 months ago

“Easy to place the order and delivered promptly.”

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Posted 5 months ago

“Super. Easy. What I ordered was delivered.”

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Posted 5 months ago

“Great products at reasonable prices”

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Posted 5 months ago

“agreat tyres ,great price , very quick delivery orderd Thursday night arrived Saturday morning.”

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Posted 5 months ago

“I was let down by another supplier for a time critical project and, seeing an advert from Ross Handling on Facebook approached them for a solution. They supplied castors of exactly the correct size which arrived within 24 hours and enabled me to complete the project in time. The product and customer service from Ross are excellent. Highly recommended and I will certainly be using them again. Thank you”

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Posted 5 months ago

“Excellent service...5 stars all the way!”

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Posted 5 months ago

“Good website with all the information I needed to make sure it was the right sack barrow wheel. Very prompt service, let down by DPD, but Ross got onto that very quickly and sorted it. Excellent service!”

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Posted 5 months ago

“Great service and product exactly what I wanted.”

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Posted 5 months ago

“Very helpful staff, welcoming on collection and a prompt service.”

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Posted 5 months ago

“Had just the wheels we needed to replace the worn out ones on our wheelchair. Also noticed they had walking stick ends. We'd bought from Ross in the past and had good advice, so went back to them without looking anywhere else.”

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Posted 5 months ago

“EASY TO DEAL WITH EXPERT ADVICE WITH A NO HASSLE ORDER AND DELIVERY”

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Posted 5 months ago

“Wonderful website with just the right parts to save and old but perfectly serviceable wheelchair from the dump. Nice, new bouncy wheels, easily fitted. Came in two days.”

Ross Handling Ltd 5 star review on 15th July 2025

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Posted 5 months ago

“everything packaged and delivered top class.delivery was very fast.much impressed”

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Posted 5 months ago

“Quick and efficient ordering and delivery. Would recommend.”

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Posted 5 months ago

“Great range of products. Helpful staff when collecting, highly recommended!”

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Posted 5 months ago

“Many thanks fast delivery excellent service Alan”

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Posted 5 months ago

“Great service , let down this time by DPD . Ordered on a Friday and paid for next day delivery. Fully understood it would be sent out on the Monday for Tuesday delivery. Not being delivered until 6 30 pm is no help when the job has to go out asap.”

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Posted 5 months ago

Ross Handling Ltd is rated 4.8 based on 10,041 reviews