Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,042 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and fast delivery.”

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Posted 6 months ago

“Great value and efficient service”

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Posted 6 months ago

“thanks, casters working well.”

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Posted 6 months ago

“Helpful advice and item delivered on time”

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Posted 7 months ago

“Not at all obvious on the website that this was a special order. Ordered on 16th May, still waiting for delivery”

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Posted 7 months ago

Dear Customer, Thank you for bringing this issue to our attention. We apologize for any confusion regarding the nature of your order. It's important to us that our customers are well-informed about their purchases, and your feedback highlights an area we need to improve. We understand that waiting for a delivery can be frustrating, and we’re here to assist you. Upon reviewing this complaint, it has been recognised our supplier failed to deliver to yourselves due to unspecified opening times for the site, this information has now been forwarded onto our supplier for them to resend these goods out to you. If you have any further questions or need assistance regarding your order, please don’t hesitate to reach out to our customer service team. Thank you for your understanding, and we hope to resolve this matter for you soon. Warm regards, Team Ross Handling Ltd

Posted 7 months ago

“The delivry was quick and the castors look fine. The packaging was not suitable for the heavy castors and the wheels were almost out of the plastic bag!!”

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Posted 7 months ago

“Good product delivered quickly. I only needed 2 items to repair my mum's walking frame. These were better than the originals and fitted perfectly.”

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Posted 7 months ago

“Ordered a new tyre for my rideon mower. Had a problem with it, but customer service sorted it immediately.”

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Posted 7 months ago

“Although they ran out of stock, they were very helpful and got us the supplies on time.”

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Posted 7 months ago

“The product was exactly as described, good quality and perfect for the intended use. The on-line transaction was quick and the product arrived sooner than expected.”

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Posted 7 months ago

“The postage was very fast, yet to try out the trolley but happy with service”

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Posted 7 months ago

“A* service”

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Posted 7 months ago

“not off to a good start 1st order sent wrong items had to return at my cost and await a refund re ordered the correct items and paid for next day delivery but faild to arrive received th day after”

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Posted 7 months ago

Dear Peter, Thank you for sharing your experience with us. Having a look further into this, I can only see x1 order on the system which was placed by yourself and refunded once goods were returned, please note our sales team are always on hand to offer any advice on sizing to prevent you from ordering the incorrect products. We appreciate your patience in this matter and your feedback regarding the shipping process. It helps us improve our service for future orders. If there’s anything else we can assist you with or if you have more insights to share, please don't hesitate to reach out. Thank you for choosing Ross Handling Ltd. We hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 7 months ago

“I am still waiting to receive the order and so unable to comment on the enjoyment. Was disappointed by the lead time on delivery which I do not think wwas sufficiently emphasised at the pint of order.”

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Posted 7 months ago

Dear Phil, Thank you for taking the time to share your experience with us. We're sorry to hear about the delay you’re experiencing with your order, and we truly appreciate your feedback regarding the delivery lead time. We understand how important it is for our customers to receive their orders promptly, and we aim to provide accurate information at the time of purchase about expected delivery times. Which is why the truck is advertised as a 4-6 working day lead time on our website, which is clear. If there's anything else we can assist you with in the meantime, please feel free to reach out. We're here to help and hope to resolve this situation for you soon. Best regards, Customer Service Team Ross Handling Ltd.

Posted 7 months ago

“very professional and quick service, polite and experienced team”

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Posted 7 months ago

“Brilliant my third purchase, such good quality and good delivery.”

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Posted 7 months ago

“Simple, straighforward, efficient & quick from beginning to end.”

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Posted 7 months ago

“Excellant service with good quality products.”

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Posted 7 months ago

“Great service and went above and beyond requirements to get my product to me on time.”

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Posted 7 months ago

“Very good products. This is the second time I I I have used them and very pleased both times.⭐️⭐️⭐️⭐️⭐️”

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Posted 7 months ago

Ross Handling Ltd is rated 4.8 based on 10,042 reviews