Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,055 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,055 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Guys, The Castors I ordered and you sent are just fine...But what I really wanted are some soft tyre 190 cm wheels...But sadly it appears you don't sell any...Shame...But thanks anyway.. Cheers George Scott”

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Posted 4 years ago

“Fedex completely mucked up the delivery. Ross didn't handle it well to start with but put things right in the end.”

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Posted 4 years ago

“The castors arrived promptly and fitted the appliance well. They are sturdy and well finished.”

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Posted 4 years ago

“Brass cups excellent quality but casters tend to ride up out of them.”

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Posted 4 years ago

“Efficient quick service”

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Posted 4 years ago

“Really happy with these, perfect fit for our butchers trolley, on which the old wheels had deteriorated. Thank you”

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Posted 4 years ago

“their customer relations were good, i was told about delivery delay up front and when it was dispatched i was given a day of delivery and the night before delivery i was given a 1 hour delivery slot so did not have to waist a day waiting .”

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Posted 4 years ago

“Wheels were good, people were friendly. Website let them down though as what was in stock wasn't and we had to wait for manufacture.”

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Posted 4 years ago

“I was very impressed with Ross Castors whose product was accurately described and very good value. Delivery service was prompt but let down by the driver who left the parcel in the porch of a unoccupied care home (not at the correct address). He wrongly reported that the parcel had been delivered and received by me personally, which was untrue. I subsequently found the parcel having identified the property he had delivered to because it was recognisable from his photo! D T Wood”

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Posted 4 years ago

“Quality product, good price and quick delivery. Thank you”

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Posted 4 years ago

“Prompt delivery , no problem returning item and ordering replacement”

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Posted 4 years ago

“The castors are satisfactory and reasonably priced. The customer support however was excellent. Purchasing direct from Ross Castors was by far preferable than having to use Amazon: there was no pressure to subscribe to Amazon Prime! A welcome change. VJ”

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Posted 4 years ago

“tyres are good not fitted to tractor yet but sure they are fine, thank you.”

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Posted 4 years ago

“As my first experience of phoning an Order, there was some miss information about Delivery date, Order placed with you on the 9th Fedruary with Luke. I was told it would arrive on the Friday 12th. I phoned on Monday 15th spoke Shane, he told me the Items had been out of Stock when Ordered, they were now in stock and have been dispatched. They arrived on 17th February. I also received two invoices for different Totals. Other than that the Swervice was fine. I will look on your Web Page again if I need anything”

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Posted 4 years ago

“Great website, which is very user friendly and easy to find what you're looking for. Prices are very competitive but delivery to the Highlands was ridiculously high and cost more than the actual purchase. It doesn't cost more to send from the Highlands to England, so i don't understand why it costs so much more to send the other way. Ross need to find a more cost effective solution for Scottish customers.”

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Posted 4 years ago

“Great service very helpful”

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Posted 5 years ago

“Perfect for what needed for sorry no pictures but bought for daughter for pool table”

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Posted 5 years ago

“The cast iron wheels are perfect, the cutomer service needs some improvement.”

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Posted 5 years ago

“Very good service delivery was quick and the wheel fit perfect”

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Posted 5 years ago

“I only wanted a pair of castors for a riser/recliner and needed them asap. Ross Castors had the exact type required and at a reasonable price. However, the cost of a quicker delivery was more than the cost of the item. But, needs must and I got the castors within two days of ordering.”

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Posted 5 years ago

Ross Handling Ltd is rated 4.8 based on 10,055 reviews