Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Rating: 4.77

4.8 Rating 9,549 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,549 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 26th April 2024

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have given 5* but basic delivery charge was expensive and packaging just consisted of a plastic bag - cardboard box would have been recyclable ♻️”

Helpful Report

Posted 9 months ago

Thank you so much, Ian, for your 4-star rating of Ross Handling Ltd. We're thrilled that you're a repeat customer and we appreciate your loyalty! We are sorry for any inconvenience caused by the delivery charge or packaging. We strive to ensure that our customers receive the best service and look forward to seeing you again soon.

Posted 9 months ago

“The castors are good quality and were reasonably priced but as they were very small and lightweight the postage was twice as much as the goods. In view of the small and lightweight nature of the parcel, a more appropriate postage choice could have been made.”

Helpful Report

Posted 9 months ago

Thank you for giving Ross Handling Ltd a 4 star rating! We appreciate your loyalty and feedback! We are glad to hear that the castors were of good quality and were reasonably priced. We understand your concern regarding the postage costs and, in view of the small and lightweight nature of the parcel, we are making efforts to choose a more cost-effective postage option. Thank you for being a returning customer!

Posted 9 months ago

“everything in stock, quick delivery keep doing what your doing.”

Helpful Report

Posted 9 months ago

Thank you, Fred, for taking the time to provide us with a 4 star rating of Ross Handling Ltd. We sincerely appreciate your loyalty and kind words. We'll keep doing what we're doing and striving to provide the best service possible.

Posted 9 months ago

“Used the company on the recommendation of my father in law , website was good and easy to use , prompt delivery, and easy to contact if you have a quiery, would use again.”

Helpful Report

Posted 10 months ago

Thank you Gordon for your kind 4 star rating, we are thrilled to hear that our website was easy to use and you had a prompt delivery. We truly appreciate that you chose Ross Handling Ltd on the recommendation of your father in law and that you would use us again if needed. We hope you will remain a loyal and repeating customer!

Posted 10 months ago

“Good company to deal with, I have used several times before but let down this time no dispatch until I contacted on day I was told delivery taking place. It was not the courier fault.”

Helpful Report

Posted 10 months ago

Thank you so much for your 4-star rating of Ross Handling Ltd., Brian! We really appreciate your loyalty and for using our services multiple times. We're sorry to hear that this time we did not meet your expectations in terms of delivery times. We take customer satisfaction very seriously and we'll definitely work to ensure this doesn't happen again. Thank you for your understanding.

Posted 10 months ago

“Very happy with the product sent (tyres and tube). Efficient service and reasonable price. Would have been 5/5 if the inner tubes had come with a dust valve. Picky, but something else I now need to get.”

Helpful Report

Posted 10 months ago

Thank you, Mike, for giving us a 4-star rating. We're very pleased you were happy with the quality of the tyres and tube you received and the efficient service you experienced. We apologize if you feel the tube should've come with a dust valve, and we hope that in the future our products will meet all of your expectations. Thank you again for your review!

Posted 10 months ago

“First order was a little slow in arriving but the second one was amazingly quick and was far more critical to us. Great service. Thanks.”

Helpful Report

Posted 11 months ago

Thank you so much for the great 4 star rating, Michael! We really appreciate you being such a loyal customer. We're sorry to hear that the first order was slow in arriving, but we're glad to hear that the second one was much better. We're glad we could provide great service. Thanks again!

Posted 11 months ago

“Product as described good service”

Helpful Report

Posted 11 months ago

Thank you very much, Anthony, for rating Ross Handling Ltd with 4 stars! We appreciate your kind words on the product being as described and our good service. It's great to know that you have been a loyal customer and we look forward to continuing to serve you in the future!

Posted 11 months ago

“Ordered wheels although not exactly a fit to my wheelchair I managed to fit them.”

Helpful Report

Posted 11 months ago

Thank you William for your 4 star rating of Ross Handling Ltd. It's great to hear that you were able to make the ordered wheels work for your wheelchair even though they were not an exact fit. We really appreciate your feedback and are glad to have been of help.

Posted 11 months ago

“Efficient friendly service”

Helpful Report

Posted 1 year ago

Thank you Patrick for your 4 star rating of Ross Handling Ltd. We are pleased to hear that you found our service satisfactory. We appreciate your loyalty and thank you for choosing us to be your preferred choice everytime.

Posted 11 months ago

“My order was delivered in very good time but the ‘puncture proof tyre’ I purchased for my tractor survived un-punctured for only about an hour thanks to blackthorn debris on our paths.”

Helpful Report

Posted 1 year ago

Thank you Duncan for your 4 star rating of Ross Handling Ltd! I'm glad to hear that you received your order in good time and were a repeat customer. We are sorry to hear that the tyre didn't hold up long. We appreciate your feedback, and thank you for your continued custom!

Posted 11 months ago

“Did what it said on the tin. Felt a little over informed, but that’s fine”

Helpful Report

Posted 1 year ago

Thank you very much for your 4 star rating for Ross Handling Ltd., Clive! We are thrilled to hear that we delivered on all that we promised. We are especially grateful for your support as a repeat customer.

Posted 1 year ago

“I called this company looking for some greenhouse door rollers. The chap in customer service did his best to find what I needed. Unfortunately the size of wheel is too big, so I cannot use them.”

Helpful Report

Posted 1 year ago

Thanks for the great review Trevor! It's great to know that you had a good experience with our customer service looking for greenhouse door rollers. We're sorry that the wheel size was not suitable for your needs, though - hopefully we can help you with your next project. Thank you again!

Posted 1 year ago

“Very quick”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for taking the time to leave us a 4 star rating of Ross Handling Ltd! We really appreciate your positive feedback - we're glad to see you're happy with the speed of our service! We also thank you for being a returning customer and hope to continue to deliver quality service in the future.

Posted 1 year ago

“Impressed with there service”

Helpful Report

Posted 1 year ago

Thank you so much, Patricia, for your 4 star rating of Ross Handling Ltd. It is wonderful to hear that you are impressed with our service. We appreciate your positive feedback and look forward to continuing to serve as your materials handling provider.

Posted 1 year ago

“Correct product received in good time. Thank you.”

Helpful Report

Posted 1 year ago

Thank you, Trevor, for your 4 star rating of Ross Handling Ltd. Its great to hear that you received the product in good time. We appreciate and value your feedback. Thank you!

Posted 1 year ago

“P and P fine but the castors aren’t as free running as I’d hoped. Surprisingly the ones from b and q were better”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of Ross Handling Ltd, Ewan. We are glad to see that you found our product selection to be satisfactory, though you did note that the castors weren't as free running as you had hoped. We believe that our castors should run as smoothly, we will work towards fixing the issue and apologize for any inconvenience caused. We appreciate your loyalty as a customer and thank you for your returning.

Posted 1 year ago

“The grips arrived promptly and were as described. At over £5 postage and packaging seemed a bit pricy for such a small item.”

Helpful Report

Posted 1 year ago

Thank you, Peter, for your four star rating of Ross Handling Ltd. We are so pleased to have earned your business once again. We appreciate your feedback that the grips arrived promptly and were as described. We understand that the postage and packaging price may have seemed pricey for such a small item, and we thank you for being a returning customer.

Posted 1 year ago

“Very helpful in finding a bespoke solution to help me find the right wheels for my equipment. Would have given 5 stars if we could have come to an agreement about shipping charges... That said I would do business with them again if I needed specialist wheels.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating and kind words about Ross Handling Ltd, Judith! We are very pleased to hear that we were helpful in finding a bespoke solution for you. It is equally as encouraging to hear that you would use our services again and would consider us a loyal customer. We deeply appreciate your support!

Posted 1 year ago

“Ordering was simple, pricing was right. My only issue is over delivery. The van driver couldn't find the package when it was supposed to be delivered so falsely said that I had asked for it to be redelivered to a collection point. Added to that, although everything arrived undamaged and complete it was a minor miracle given that the packaging was torn to shreds”

Helpful Report

Posted 1 year ago

Thank you so much, Peter, for giving Ross Handling Ltd a 4 star rating. We strive to provide the best possible customer experience and we'll take your comments into serious consideration. We understand that your issue with delivery was not ideal and apologize for the inconveniences caused. We appreciate your loyalty and look forward to continuing to serve you. Thank you for being an important part of our customer base!

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,549 reviews