Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,014 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,014 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I completed an order online and had excellent service then, with a second order I placed by phone with the sales team and not online, the service was terrible. I paid for next day delivery and now 6 days later all that I know is that it was delivered to my old address (I moved 7 years ago) and not to my current address which was updated on my online account. I’m still waiting for my delivery and DHL don’t appear to know where it is.”

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Posted 1 year ago

Dear Jonathan, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Ross Handling Ltd. We truly appreciate your candid comments and apologize for the inconvenience you have had to endure. We understand that your initial order, conducted online, was met with excellent service. However, we deeply regret that your second order, placed over the phone with our sales team, failed to meet your expectations. We apologize for any inconvenience caused, especially regarding the incorrect delivery address and the subsequent confusion with DHL. Once again, we sincerely apologize for any frustration this may have caused you. Your feedback is vital to our continuous improvement, and we appreciate your patience and understanding in this matter. Best regards, Customer Support Team Ross Handling Ltd

Posted 1 year ago

“Does what it says on the tin”

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Posted 1 year ago

“All was well until we had another wheel delivered and had an invoice for it. We only wanted one. However, I phoned and it was sorted out successfully”

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Posted 1 year ago

“Ordered replacement wheels. Arrived next day. Prompt service!”

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Posted 1 year ago

“Absolutely first class service and product”

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Posted 1 year ago

“Easy to order from website, efficient delivery. Gary-PWR Builders Limited”

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Posted 1 year ago

“The wheels were exactly what I needed, good condition, excellent and speedy delivery. Thanks”

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Posted 1 year ago

“Good quality”

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Posted 1 year ago

“Eventually, it was very good service. Trying to buy a wheel for my wheelbarrow, I couldn't find correct size. Contacted Ross buy email and got immediate reply with correct size. However, on trying to purchase the wheel on line, I found I couldn't do this as I wasn't able too as I wasn't a company. So had to buy it over the phone with the help of a very helpful lady. Very odd not being able to complete a purchase as an individual!”

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Posted 1 year ago

“Spot on delivery & item 100%, all round”

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Posted 1 year ago

“We made an error with our order from their website resulting in the incorrect wheels being delivered, so I made a telephone call to their customer service department who talked me through their website, to identify the correct wheels which we subsequently ordered online and returned the incorrect ones - all very efficiently. Highly recommend!”

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Posted 1 year ago

“Hello, I received my order 1000201802 from you eventually as they were out of stock, however I returned them because they were the wrong size - my fault not yours. I explained this in a note enclosed with your wheels and subsequently with your support team. I enclosed one of the old wheels I was trying to replace and asked you to provide me 4 of those, paying any additional money accordingly. I have heard nothing since. Are you able to provide wheels similar to the one I sent or not? If not may I have a refund.”

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Posted 1 year ago

Dear Geoffrey,Thank you so much for taking the time to share your feedback about Ross Handling Ltd. It means a lot to us that you are satisfied with the service we have provided. Unfortunately, after reviewing the sample you sent through, there isn't anything we can provide that would be suitable for your requirements. With this we have refunded you for the goods received back. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are always here to help and would be more than happy to assist you. Thank you once again for your valuable feedback and for choosing Ross Handling Ltd. Best regards, Customer Services

Posted 1 year ago

“Great range, good prices, fab delivey”

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Posted 1 year ago

“Perfect parts in perfect condition. I needed 25mm square metal tube for a client project. The tubes and corner junctions were just perfect. Great job.”

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Posted 1 year ago

“Excellent service for a spare part I required. Friendly and efficient”

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Posted 1 year ago

“Boat wheels perfect for my trolley”

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Posted 1 year ago

“Quick delivery. A1 service”

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Posted 1 year ago

“Goods as ordered, quick delivery, thanks.”

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Posted 1 year ago

“Very helpful in answering my questions and helping arrive at obtaining correct part for my trolley castor repair.”

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Posted 1 year ago

“Just what was needed”

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Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 10,014 reviews