Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,871 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2025

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, wheels arived within a few days.”

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Posted 1 year ago

“Excellent service as usual I will be back”

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Posted 1 year ago

“Great stock and easy online purchase, but get this, 3 brass antique castors and 4 brass castor cups cost an eyewatering £76. I contacted their customer services regarding delivery costs but got nowhere. My advice is look for stock elsewhere.”

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Posted 1 year ago

Dear Jon,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We truly appreciate your honest review and for bringing these issues to our attention. We apologize for the inconvenience you faced regarding the pricing of the 3 brass antique castors and 4 brass castor cups. We understand that the cost may have been unexpected and we regret any frustration it may have caused. Additionally, we apologize for your disappointment in the lack of assistance you received when contacting our customer services regarding the delivery costs. Your advice to explore other stock options is duly noted, and we understand your desire for a more satisfactory experience. We genuinely value your business and would like to make things better. We would greatly appreciate it if you could share any specific suggestions on how we can improve our service to meet your expectations. Once again, thank you for your valuable feedback, and we hope for the opportunity to serve you better in the future.

Posted 1 year ago

“A fantastic company to deal with. Our “blue” castors seem to be of a very good quality.”

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Posted 1 year ago

Dear Chris,Thank you so much for taking the time to leave us a five-star rating for Ross Handling Ltd. We truly appreciate your support. We're thrilled to hear that you found our company to be fantastic to deal with. Providing excellent customer service is one of our top priorities, and we're glad we could meet your expectations. Also, we're glad to know that you are satisfied with the quality of our "blue" castors. We strive to deliver products that are not only durable but also of outstanding quality. Please feel free to reach out to us if you have any further questions or if there's anything else we can assist you with. We look forward to serving you again in the future.

Posted 1 year ago

“~Sadly they did not fit and when we asked if you had a smaller fitting you just said no.”

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Posted 1 year ago

Dear Simon,Thank you so much for taking the time to provide us with your feedback on your recent experience with Ross Handling Ltd. We truly appreciate your input and value your opinion. First and foremost, we would like to sincerely apologize for the inconvenience caused by the ill-fitting product. We understand how frustrating it can be when the item does not meet your expectations. We regret that our response regarding a smaller fitting was not satisfactory, and we apologize for any confusion or frustration this may have caused. At Ross Handling Ltd, it is our utmost priority to deliver only the highest quality products and provide excellent customer service. Your feedback plays a vital role in helping us achieve this goal, and we genuinely appreciate your support in making things better. Once again, we sincerely apologize for any inconvenience caused

Posted 1 year ago

“Although the first delivery was the wrong size product. They promptly sent the right size by next post and were very apologetic. Thank you and a great product.”

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Posted 1 year ago

“Great item and great service thank you”

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Posted 1 year ago

“Product as described, arrived quickly, great service.”

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Posted 1 year ago

“Lots of apparently good wheels/tyres about but when you get down to it there are very few I would buy. This wheel was pricey but excellent.”

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Posted 1 year ago

“Did a "google" search for car/van tyre innertubes. Got "Ross Handling" recieved 4 innertubes for wheelbarrows. Then there is the agro of returns ,,,and the cost????”

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Posted 1 year ago

“I bought a replacement Chillington P-350 pnumatic wheelbarrow wheel and tyre. It arrived quickly and was well packaged. The tyre had a large chunk of rubber missing from it which went through to nearly the inner tube. Not good. Ross Handling customer services were great and a new one was sent out very quickly with no quibbles. Impressive work Ross Handling, thank you.”

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Posted 1 year ago

“Very pleased with the delivery time and castors are well made and substantial”

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Posted 1 year ago

“Really happy with the level of customer service received from Ross Handling. I had ordered some new furniture castors before the year end and the wrong ones arrived. This had me a little worried given some negative reviews I had read online. However I must say I was delighted with how quick and smooth the process was to correct the error. Once I had made contact with the customer service people I had my correct order withing 48 hours!! Super impressed!! Thank you again for the help with this and for being super lovely, and quick with responding to my issue.”

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Posted 1 year ago

“orered only a wheelbarrow teyr and tube but arrived quickly and well wrapped...and good price. will use again,”

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Posted 1 year ago

Thank you, Christopher, for your fantastic 5-star rating of Ross Handling Ltd! We truly appreciate your support and are thrilled to hear that you were pleased with our products and service. We take pride in our fast and secure delivery, as well as our competitive prices. It's wonderful to know that you had a positive experience with us. We look forward to assisting you again in the future.

Posted 1 year ago

“Fast and efficient service. quality product and great value..”

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Posted 1 year ago

Dear John, Thank you so much for your amazing 5-star rating of Ross Handling Ltd. We greatly appreciate your support and are thrilled to hear that you found our service fast and efficient, our product of high quality, and our pricing to be great value. Your feedback means a lot to our team and will motivate us to continue delivering exceptional experiences to all our valued customers. Warm regards,

Posted 1 year ago

“Excellent little casters we put on a large leather chair of ours that was difficult to move around. They were easy to put on and work perfectly and look great.”

Ross Handling Ltd 5 star review on 25th January 2024

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Posted 1 year ago

Dear Lisa, Thank you so much for your stellar 5-star rating of Ross Handling Ltd. We greatly appreciate your feedback and are thrilled to hear that our casters worked perfectly for your large leather chair. We're glad they were easy to install and have made it easier for you to move the chair around. We also love that they look great! Your satisfaction is our utmost priority, and we are grateful for your support. Warm regards,

Posted 1 year ago

“Tyre and tube arrived but tyre valve was missing. Reason for 4 star. Delivery from DPD was not good as they said they tried to deliver but not true as my CCTV confirms. We had to make a special journey to collect from pickup point and asked for a refund for delivery. Ross Handling were prompt with a refund so thank you to them.”

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Posted 1 year ago

“Good communication( except that my name is Dainton)good product well, but not excessively, packed. Good product, very straight-forward to attach. Many thanks”

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Posted 1 year ago

Dear Peter,Thank you so much for your outstanding 5-star rating of Ross Handling Ltd. We truly appreciate your feedback and taking the time to share your experience with us. We always aim to establish clear and effective communication channels with our valued customers like you. Additionally, we are thrilled to hear that the product was well-packed, ensuring its safe delivery to you. We are delighted that you found our product easy to attach. Our team strives to design and manufacture items that are not only of high quality but also user-friendly, providing a seamless experience. Once again, many thanks for your kind words and for choosing Ross Handling Ltd. We are here to assist you with any further inquiries or assistance you may need. We look forward to serving you again in the future! Best regards, Ross Handling Ltd

Posted 1 year ago

“The castors I bought were to put at the back corners of our caravan as when I reverse off the road up our driveway the back end can scrape on the driveway because of the angle of our driveway to the road it can also happen when boarding a cross channel ferry. I used castors bought from Screwfix last time but although they worked well the maximum load was not very high. The load the Ross castors can manage is three times as much and the quality is excellent. A very good choice.”

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Posted 1 year ago

Dear Hywel, Thank you so much for your glowing 5-star rating of Ross Handling Ltd. We truly appreciate your continued support and loyalty as our customer. We are delighted to hear that the castors you purchased from us have exceeded your expectations. It's great to know that they have effectively solved the issue of your caravan scraping on the driveway and when boarding the cross channel ferry. The fact that our castors can manage three times the load compared to the ones from Screwfix, while maintaining excellent quality, makes us incredibly proud of our products. Thank you once again for choosing Ross Handling Ltd, and we look forward to serving you in the future. Best regards,

Posted 1 year ago

“Well 10/10 and brilliant”

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Posted 1 year ago

Dear Leon, Thank you so much for your fantastic 5-star rating of Ross Handling Ltd! We greatly appreciate your support and feedback. We are thrilled to hear that you found our services to be well 10/10 and brilliant. It means the world to us to know that we exceeded your expectations. We look forward to serving you again in the future and please don't hesitate to reach out if there's anything else we can assist you with. Best regards, Ross Handling Ltd

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 9,871 reviews