Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,078 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good information with all dimensions on website. Castors look sturdy and well made”

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Posted 1 year ago

“Great product and service”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“Easy to order and fast delivery”

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Posted 1 year ago

“Excellent response and service.”

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Posted 1 year ago

“Thanks Ross Handling . Excellent products & service. I definitely will be back for more wheels.”

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Posted 1 year ago

“excellent quality product and good delivery updates”

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Posted 1 year ago

“Very pleased with the customer service i recieved from the team regarding swapping some castors to anti-static replacements. They worked hard to find a solution for us which helped us avoid project deadlines.”

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Posted 1 year ago

“There was a mistake with my order but Customer Service people correct it very pleasantly and speedil . Would definitely use their services again”

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Posted 1 year ago

“Prompt delivery and reasonable prices”

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Posted 1 year ago

“Fast response, goods came quickly as described.”

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Posted 1 year ago

“Great service (had to speak to them).”

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Posted 1 year ago

“Managed to get right wheel for my scaffold. Slight delay but all good. Thanks”

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Posted 1 year ago

“Excellent products, excellent service!”

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Posted 1 year ago

“checked out web sight found exactley what i needed suprised to find it was a very good price, turned up three days later on std post. excellent !”

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Posted 1 year ago

“Was really pleased with the castors I ordered to replace 2 broken ones on my sofa. Easy to order online and quick delivery. Would definitely use this company again.”

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Posted 1 year ago

“A really comprehensive range of products. What I ordered came as described, with lots of tracking information and it arrived on time.”

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Posted 1 year ago

“Everything about this purchase went perfectly. I would use them again.”

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Posted 1 year ago

“Not sure that I can be exuberantly appreciative over a couple of sack truck wheels........but they arrived soon enough etc. My only issue is that we are unable to get any spare bearings for them hence not giving a 5 star review - sorry!!”

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Posted 1 year ago

“Ordered 6 x FT-24M10 online which showed to be in stock. Paid for order via Paypal and only placed the order because the items I required were shown as being in stock to ship. The following day, contacted by email to be told that of the six items I ordered, one was not available. OK these things happen, an alternate was offered which I reluctantly accepted. But I was then again contacted later that day to be told that actually they only had two FT-24M10 on stock and I again very reluctantly accepted the remainder of the order as alternates, so I at least got two of what I needed for our current project. The Items shipped and were recieved. However seven days after receipt of my orderwhich was paid for online by PayPal, I got via Email a Statement indicating that I still had not paid for the order and that money is outstanding. I have emailed Accounts at Ross Handling with a copy of the PayPal paid Invoice, asking them to sort out and correct their records. Basically ordering from Ross Handling has not inspired me with confidence. In future I would call them 1st to confirm that they actaully have the stock on hand.”

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Posted 1 year ago

Dear Gareth,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We sincerely appreciate your honest review and apologize for the issues you encountered during your order. We understand your frustration with the discrepancy in stock availability and the subsequent alternative options that were presented to you. We sincerely apologize for any inconvenience this may have caused. Additionally, we apologize for the confusion regarding the payment for your order and the subsequent email statement you received. We have forwarded your concerns to our Accounts department and provided them with a copy of the PayPal paid Invoice to rectify the situation promptly. Your feedback is extremely valuable to us, and we assure you that we will take the necessary steps to address these issues internally and improve our processes moving forward. We understand that this experience has not inspired confidence in our services, and we would like to make it right. Please let us know if there is anything else we can do to rectify the situation or any specific steps you would like us to take to improve your satisfaction. We truly value your business and hope to have the opportunity to serve you better in the future. Once again, thank you for bringing these matters to our attention, and we look forward to hearing from you. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 10,078 reviews