Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was good and the company delivered when they said they would.”

Helpful Report

Posted 8 years ago

“I though the service was great. It was easy to order, arrange an delivery date and the courier was friendly and helpful.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Fabulous after sales service. When I was constructing the Stompa Midsleeper bed an error (not the companies fault) occurred and I needed a replacement part, they were so helpful on the phone and it was delivered to me within 24 hours, no extra charges. Great customer care.”

Helpful Report

Posted 8 years ago

Thank you for leaving a 5-star review for RTG and for advising us of the excellent service you received. It was our pleasure to help you resolve your issue and we are delighted to receive your feedback. Best Wishes, RTG.

Posted 4 years ago

“The main website is easy to use and I had no issues ordering my product. I was later contacted by email to confirm a delivery date. A link in the email sent me to a web page to confirm the date but the page didn't seem to respond to my clicking to accept. I was contacted by phone a few days later to confirm the delivery date. The bunk beds I ordered where due to be delivered between 9am and 11am. They arrived at 9am on the dot. The two delivery men went through the invoice with me to confirm all the parts were there. I assembled the bunk beds myself. No parts missing and instructions where easy to follow. Product quality was excellent.”

Helpful Report

Posted 8 years ago

Thank you very much for leaving a review of our services. Sorry to hear that there was a slight hiccup with the delivery tracking system but glad this was resolved when the delivery team contacted you directly. Thank you for sharing. Best Wishes. RTG.

Posted 4 years ago

“Excellent delivery service”

Helpful Report

Posted 8 years ago

Thank you so much for reviewing our services and for rating us so highly. Thanks again, RTG.

Posted 4 years ago

“They worked hard to accommodate delivery to my (remote) area although I think their courier could have worked harder to liaise with us on this.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. I will be sure to share your feedback with the delivery team. Best Wishes, RTG.

Posted 4 years ago

“I needed to change the delivery date after purchase, I phoned the office and my request was swiftly completed with zero hassle or complications. Great service!”

Helpful Report

Posted 8 years ago

Thank you very much for your comments. It was a pleasure to rearrange your delivery and we are delighted that you have rated our services so highly. We would love to hear from you again soon. Best Wishes, RTG.

Posted 4 years ago

“Quick, efficient, no hassle service”

Helpful Report

Posted 8 years ago

Thank you for leaving a review of our services. Your comments are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“We were kept updated about delivery day and time.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG, your rating is appreciated. Best Wishes, RTG.

Posted 4 years ago

“Very good service. Great product. product was delivered within a week. Overall an excellent experience.”

Helpful Report

Posted 8 years ago

Thanks so much for taking the time to leave a review of our services. We are delighted to receive your feedback and for rating us so highly. Best Wishes, RTG.

Posted 4 years ago

“Easy website, good choice. Answered any questions over the phone.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services and website. It is super to hear that your found our customer services team helpful when you spoke with them and we appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“We were looking for a bed for my daughter's room as a birthday room-make-over present. This particular bed we liked (the mid-sleeper) was available on many websites, and some were a little cheaper than with Room-to-grow. However, Room-to-grow offer a 3-5 day delivery, so we went with them. After 5 days, I have still not heard anything and called their helpline and they said that the bed will be with us in 2 more working days at the very latest. 2 days later I called again, and then they said that it will now be with us in 2 more days at the very latest. The bed arrived with us after 8 working days (3 more than their max stated). This was really disappointing as it meant that we did not have my daughter's room ready for her birthday. And the only reason we used this website, instead of the ones known to us, only because their delivery seemed to be quicker. I should note that it was very easy though to get through to their Customer Service line, where the lady was helpful and effective, but unfortunately was not able to speed up the delivery.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to comment. Delivery delays are unfortunately out of our control and we are sorry that your delivery arrived later than estimated. We can only estimate delivery times but it is unusual for this to be extended so thank you for your patience. We value your comments about our Customer Service Team. Kind Regards, RTG.

Posted 4 years ago

“Very good. Would use them again”

Helpful Report

Posted 8 years ago

It is great to receive your comments and we do appreciate you taking the time to leave a review for RTG. We look forward to hearing from you again. Best Wishes, RTG.

Posted 4 years ago

“Outstanding service. I phoned to order the bed and they were so helpful. Best customer service I've ever dealt with.”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience. It is wonderful to hear about your experience and for letting us know that you recommend our services. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“I have not received the product yet. The delivery was meant to be on Friday and was left to wait all day. Nobody knew anything until 5 oclock when they told me the van had broken down. I was promised a call and a delivery MOnday after and that hasnt happened. I have no idea where my bed. I have waited for 4 weeks for this bed to be made and I have no idea how long it will take for this bed to be delivered. I have wasted two days just waiting around. I hope this is seen to immediately.”

Helpful Report

Posted 8 years ago

Thank you for your comments and for alerting us to this. Our customer services team has already made contact with you to update you on your delivery. We are very sorry for any inconvenience caused with the delay of your furniture and we will pass on your comments to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Good communication and delivered when promised.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our services. Best Wishes, RTG.

Posted 4 years ago

“Arrived when stated. Delivery man gave a warning about the weight of products and to only carry it piece by piece.”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience with RTG. We are over the moon to receive your comments and highest service rating. Best Wishes, RTG.

Posted 4 years ago

“Prompt delivery and easy to navigate site”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. Your comments about our delivery and website are valuable to us and we are delighted to hear this. Best Wishes, RTG.

Posted 4 years ago

“Really happy with their service. Initially ordered and had to cancel and the person i called was very helpful. Once i did order the second time, it was smooth sailing. The bed is nice, the only thing i wish they had was the staircase on the right hand side.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It is always wonderful to hear about customer experiences and we really appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“product arrived within the set time but no communication about delivery just arrived without warning luckily I was in -”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. We are sorry the delivery team didn't call you to confirm your delivery date as this is definitely something that should have been communicated with you. Thank you for letting us know. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews