Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

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“Excellent - delivered on time”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We really appreciate your comments and it is great to hear that you rate us so highly. Kind Regards, RTG.

Posted 4 years ago

“We ordered the bed for my son's box room. When it arrived my husband unpacked it and when sorting the screws found we had not been given the right amount. Annoying. We e-mailed the manufacturer as advised to do so on the receipt. No reply. I also e-mailed Room to Grow, this was Monday. We thought they'd turn up first class delivery by Wednesday, Thursday latest. I had to phone them on Friday having heard nothing. I then received an e-mail at 4pm when I got in to tell me they couldn't locate the few screws we'd asked for and may have to get them from Denmark. I phoned explaining we'd had to change all our plans as our house was turned upside down because the contents of my son's bedroom was in all our rooms. I suggested they could come and collect the bed. Miraculously I then had a phone call to say they found some and would send them first class. Came Saturday morning. Got the bed out, the foot of the ladder was damaged, but we could live with it. I e-mailed with photos. Then the chest of drawers did not go together properly. I e-mailed with photos asking a supervisor to contact me asap. Again, got in touch but it was me chasing it up. By Friday spoke to someone from the manufacturers who thought they could solve the problem, they didn't as the holes they said to use were not correct and would not line up properly. My husband builds road and mountain bikes from scratch, putting flat pack furniture together is not hard for him. We sent an e-mail Sunday evening, two weeks after first trying to put the bed together, and have heard nothing in reply two days later. I know I will have to spend more time chasing this up. You may have a different experience but I cannot recommend this company. Customer care is really lacking.”

Helpful Report

Posted 9 years ago

We're sorry you've had a negative experience. We are aware that the customer services have been liaising with you and this has now been resolved. Many thanks, RTG

Posted 4 years ago

“After having a dreadful experience purchasing online from another company, it was so refreshing dealing with Room to Grow - they were professional and polite on the phone, they kept me informed, delivered when they said they would and were competively priced. I wouldn't hestitate buying from them again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our services so helpful from point of ordering to receiving delivery, and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Good”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We appreciate your comments and pleased to hear that you had a good service. Best Wishes, RTG.

Posted 4 years ago

“This bed is very impressive and actually surpassed our expectations, not having actually seen one before ordering on line. The bed is very sturdy and the design of the cupboard space is fantastic. Took our time building it but the instructions were very easy to follow. Our grandson is thrilled.”

Helpful Report

Posted 9 years ago

“Service was impressive, delivery was made efficiently on stated day and within times agreed.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review. It is always wonderful to hear about our customer experiences and we really appreciate your kind comments. Best Wishes, RTG.

Posted 4 years ago

“Great communication and delivery. Thank you.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We were very happy to be of service and we thank you for your kind words. Please tell your family and friends about us and we do hope to hear from you again. Best Wishes, RTG.

Posted 4 years ago

“Very good quality product. very happy with the purchase.”

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Posted 9 years ago

“Delivery on time. Perfect.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We appreciate your comments about your delivery. Best Wishes, RTG.

Posted 4 years ago

“Room to grow have been excellent, great communication, fast delivery. Bed is great quality and easily assembled. Thank you”

Helpful Report

Posted 9 years ago

Thank for your glowing review. We always aim to please so we are delighted to receive such a lovely review. Best Wishes, RTG.

Posted 4 years ago

“ordered on line easily but delivery took quite a while and we had to chase them a number of times. However they always picked up phone quickly.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We appreciate and acknowledge that you called a number of times to obtain a delivery date. We were liaising with the delivery team on a daily basis to ensure that they delivered to you as soon as they could. Best Wishes, RTG.

Posted 4 years ago

“I called the company after placing the order and asked them to price match another supplier. This was done without any fuss. Thank you”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG. We always aim to price match where we can and we were more than happy to help you with your order. Best Wishes, RTG.

Posted 4 years ago

“Customer service from room to grow was very good. I had issues with my delivery that they were quick to rectify and send out spare fittings very quickly. I would highly recommend having a word with the logistics company who turned up late with my boxes in a state of disrepair and as a result half the fixtures and fittings missing for the bed! Having said that Room To Grow were very apologetic, helpful and refunded the delivery cost. I wouldn't let this experience put me off ordering from this company again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We are very sorry that your furniture arrived in a poor state and we were more than happy to help resolve this situation for you. We do expect better care to be taken with the delivery company We do appreciate your comments and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Ordered 11/01/16 with a 28 day delivery promise still not recieved goods.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We understand that your delivery has been booked in with you for 23/02. If you would like to get in touch, then please email support@roomtogrow.co.uk or call 0333 006 3096 and we'd be happy to help. Many thanks, RTG.

Posted 4 years ago

“I'm very disappointed with a waldrobe that I purchase as for the price the quality of it was shocking . But was very pleased when rooms to grow got me a full refund as this item was damaged”

Helpful Report

Posted 9 years ago

Thank you for your comments. We?re sorry you're not entirely satisfied with the product but glad we could resolve this to your satisfaction. Your feedback helps us to review our product offering and we have passed on your feedback to the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“We like this bed, really sturdy and for our 3 year old it is perfect. We bought one for him in January but had a terrible time with the delivery company as they refused to communicate with us to arrange a time and date, so it ended up being late, and we did a lot of chasing on the telephone. We liked the bed so ordered another for our daughter(should have known better!). After we chased the delivery again, a serious lack of communication/professionalism from the delivery company again, I cancelled our order and got a refund as I was bored of chasing a delivery. Room to grow is a good company, the bad rating is because if they don't change their delivery company(who don't work weekends!!!) they will get more and more complaints like this. Real shame.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are very sorry for the inconvenience you have experienced and we apologise for the time you had to wait to receive your furniture. We do acknowledge that the delivery team should have kept you up to date and we are taking steps to ensure this doesn't happen in the future. We appreciate your valuable feedback. Best Wishes, RTG.

Posted 4 years ago

“Room to Grow were professional throughout. The delivery company rang to arrange the delivery slot as promised and the delivery went smoothly too.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. We really appreciate hearing about your overall experience with RTG and the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Easy to use site, good communication”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We're really pleased that you found our website easy to navigate and that you had a great overall experience with us. Please do visit us again and tell your friends and family about us. Best Wishes, RTG.

Posted 4 years ago

“Sad to say that the customer service doesn't meet the standard you would expect from a retailer. We have basically been left with a bed for our son that is defective and the only solution given is to take it apart ourselves and refit with parts that are not defective. Meaning we have had organise both original assembly and re assembly without any offer of support apart from "your fitter should have noticed!" We gave this retailer numerous opportunities to sort this problem out before adding this comment but they chose not to help which is sad and short sighted.”

Helpful Report

Posted 9 years ago

We're sorry again for the disappointing experience you?ve had recently and that a mistake was made in the warehouse when picking your order - we do expect better care to be taken. As soon as we were alerted we did arrange for the correct parts to be sent to you. It is very unfortunate that your fitter assembled the bed with the two different finishes and we do hope that your fitter can put things right. Kind Regards, RTG

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 9 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews