Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Room to Grow 5 star review on 14th December 2024

Sophie G

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and paid for my 6 year olds bed on 27.05.16. Despite taking the money, (over £1,000) this company has still not delivered the bed. They refuse to deliver unless they are coming to the area that we live in for a large enough number of other deliveries to make it economically worthwhile for them. I work and the days that the company have told me they can deliver have not been workable. They are totally inflexible and the Customer Service is dire. They still have my money but I am still waiting for the bed some 6 weeks later. My child is currently sleeping on a mattress on the floor until it arrives.”

Helpful Report

Posted 8 years ago

Thank you for your comments and for making us aware of your situation and we are sorry that you haven't received your furniture. We understand that you have been offered a number dates that have not been convenient to you. Please be assured that had RTG's Customer Service team been made aware of this earlier then they could have been liaising with Stompa directly as a matter of urgency to help resolve this situation for you. Our Customer Services Manager has spoken to you this morning and is now actively working with the delivery team and yourself to resolve this as a matter or urgency. Best Wishes, RTG.

Posted 4 years ago

“Excellent service & price”

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Posted 8 years ago

Thank you for telling us about your experience - we are delighted to receive your comments and high rating. Best Wishes, RTG.

Posted 4 years ago

“Speedy delivery and good that the driver rang before delivery”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“It was very easy to order the bed from Room to Grow however other than ordering and paying for it through their website I had no other contact from them. The bed was delivered by another company called Jade Logistics and my experience of dealing with them was extremely poor. The first delivery date I was offered was no longer available when I called back to confirm it - the reason given was that it was a 2 person job and 2 people were no longer available on that date. The second date I was given was given to me in error by the administrator so I was passed to a more senior member of the team to rectify the problem. The third date I was given was while I was on holiday so I made arrangements for a family member to be at my house to receive the delivery. I was promised the first delivery slot (around 7.30am) and my family member's contact number was given as their main contact while I was away. On the day of the delivery I received 2 phone calls while I was abroad from the driver. He wasn't aware that my delivery was promised for 7.30am and that he was supposed to be liaising with my family member. He eventually arrived at around 11.30am on his own! All along I had been told it was a 2 person job. It took him a couple of hours to put up the bunk beds and he has done a fantastic job. The delivery receipt I received from Jade Logistics confirmed that my delivery had been made at 7.30am (incorrect) and had my family member's contact details clearly showing (the driver was not aware of this). No one from Jade Logistics has contacted me to acknowledge their mistakes and I has been left feeling disgusted at my treatment. I spent £986 on this bed and did not receive a service that in any way equates to this.”

Helpful Report

Posted 8 years ago

Thank you for your comments and for alerting us to the inconvenience you have experienced with Stompa's delivery team. We are sorry for the disappointing experience you've had - we do expect excellent communication and we do hope you'll give us another try in the future. Please be assured that your comments will be sent to Stompa to alert them of this situation. Best Wishes, RTG.

Posted 4 years ago

“Excellent delivery service. Got a call beforehand to ask me if convenient to deliver on that particular day. Polite chap.”

Helpful Report

Posted 8 years ago

Thank you for your valuable feedback. Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

“Excellent”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG

Posted 4 years ago

“Very helpful and responsive to enquiries of delivery dates after order had been processed. Never to busy to make contact and resolve issues or questions... Will definitely be back again. Kids love snuggle sacs and have already used them. Washed and dried as promised. Thank you”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We are really pleased to hear that you found our services so helpful from point of ordering to receiving delivery, and we do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“had to wait a long time for bed”

Helpful Report

Posted 8 years ago

Thank you for your comments. We estimate 7 - 10 working days for this product as detailed on your order confirmation and can see that your delivery was made just within this timescale. The delivery team do work hard to try and improve their estimated delivery dates where possible. Best Wishes, RTG.

Posted 4 years ago

“""”

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Posted 8 years ago

“""”

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Posted 8 years ago

“Very good when things weren't delivered”

Helpful Report

Posted 8 years ago

Thank you for taking the time to advise us of your recent experience with RTG. We are really pleased to hear that you found our services so helpful and we do hope to hear from you again in the future.Best Wishes, RTG.

Posted 4 years ago

“Great product, lovely people at RTG, but the courier they used was awful. Our product was a week late despite us paying for a quick delivery.”

Helpful Report

Posted 8 years ago

“I would definitely buy from Room to Grow again. I had the bed made up as well, and although it was slightly tricky to schedule a suitable day ('we only come to your area once every 2 weeks, no I can't book a day with you in 2 weeks time, we'll call you nearer the time', the guys who delivered and installed were very good and speedy, they even took away the rubbish which I wasn't extecting”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG and telling us about your experience. Best Wishes, RTG.

Posted 4 years ago

“Very good product delivered on time. The assembly team were courteous and very helpful”

Helpful Report

Posted 8 years ago

Thank you for rating our services so highly. We really appreciate your feedback. Best Wishes, RTG.

Posted 4 years ago

“They were good hen contacted. However the bed took longer to arrive than the maximum stated on the site. The bed was as described. We love it.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. We are sorry that your delivery was slightly delayed. We can only give customer's an estimated delivery timescale as these are subject to postcode. Delays are occasionally due to circumstances out of our control but we have passed on your feedback to Stompa's delivery team. Best Wishes, RTG.

Posted 4 years ago

“Good communication about the order and delivered as expected.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. Best Wishes, RTG.

Posted 4 years ago

“Initial contact about my order was excellent. There were issues with the first delivery and a box was missing. This was quickly resolved. However, on opening the packages, having arranged for someone to come and assemble the bed,the parts received were for two different items (one box white the other whitewashed )so we were unable to complete the job. Although the box was replaced quickly I was a little disappointed in the response I received. Although I agree the company satisfied their terms and conditions, which I was referred to, sometimes a little gesture ie perhaps a small gift voucher might be the appropriate response. Especially to compensate for all our time spent chasing up the replacement and having to be at home for deliveries. However I have to say the final product is good and my granddaughter loves it”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We really appreciate hearing about your experience and we are sorry that you experienced issues with the delivery of your furniture. We are always looking at ways in which we can improve our services so thank you for your comments. Best Wishes, RTG

Posted 4 years ago

“Fast ordering, confirmation and a lovely delivery chap”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG

Posted 4 years ago

“No problems with delivery. Staff seemed friendly and helpful.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG and tell us about your experience. We are delighted you rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“Very good”

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Posted 8 years ago

Thank you for rating our services so highly. Please recommend us to your family and friends. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,443 reviews