Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,830 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 8th August 2024

Court G84 7UA

Rollerdor 5 star review on 6th August 2024

Anonymous

Rollerdor 5 star review on 26th July 2024

Trevethick B78 2JA

Rollerdor 5 star review on 3rd January 2023

Lawrenson FY5 1DX

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased my Rollerdor a few years ago, which I installed myself, there was a fault with the motor, after speaking to Rollerdor they sent me a replacement the next day. I made a mistake with the calibration after talking to an engineer on the phone , he told me how to correct this and the door has worked well ever since.”

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Posted 1 year ago

“Good quality product with quick delivery, very helpful with advice and follow-up service.”

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Posted 1 year ago

“Initial service and installation was good although at a slightly higher market price. I spoke to the team about ongoing issues I having as quite often the door would not open electronically, but then needed to get into it in a hurry so I opened it manually. A couple of days later it wouldn't open again so I called them out but as it sounded like a warranty claim I would not be charged. I live 3 miles south of Norwich and the team came the next day and inspected the door. They were at my property for no more than 5 mins and stated that due to a trailing lead I had under the door to my caravan the door was intermittently malfunctioning. I explained that this issue has gone on since last Summer and I have only had the lead going under for 2 weeks but they had made their mind up and said I need to remove it and see if the problem goes. I said why was I not asked about this before coming out and they did not know and confirmed that I would not be charged. A few days later I have received an invoice for £150.00 call out charge. After several conversations and emails they have held firm and do not accept that this could be an intermittent fault and are not prepared to drop the charge even though I am only a few miles away from them and they were on-site for 5 mins. £150 seems a little excessive!!!!!! Annoyingly, they have also stated that once I remove the wire (which I have done) they will not reimburse me this charge if it happens again although it would be the same issue as originally enquired about.”

Helpful Report

Posted 2 years ago

Hi Nick, Thank you for taking the time to leave a review. We are sorry to hear that you have been unhappy with our roller garage door installation service. Our team has reviewed your case and can see that upon removing the trailing lead that was discussed with you, the issues you were experiencing with your door no longer persisted. It is for this reason that we expect that the lead was at fault for the malfunction you were experiencing. Following on, as the issue you were experiencing was not a result of a malfunction with the door itself, your callout was not covered under our warranty. As a result, you were charged a callout fee of £150. We take pride in our communication and ensure that our customers are aware that this fee may be charged in cases where malfunctions are not a result of our doors. If you would like to discuss this further, please do not hesitate to contact our team at sales@rollerdor.net. Kind regards, The Rollerdor Team

Posted 2 years ago

“Needed help with a broken door in my new home. Matthew took a great deal of time to help me diagnose the issue to make sure I only boiught what was needed. Then, fast responsive advice on how to deal with the little quirks of installing and adjusting everything to get it working perfectly. Exemplary customer service!”

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Posted 2 years ago

“Fantastic Products every time I've been using Rollerdor for 10 years plus and fitted many doors without any issues, great delivery service and the back staff Jack and Matthew and the rest are very professional”

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Posted 2 years ago

“Other than having to wait some time for my new doors the the service and dedication to customer satisfaction is excellent. No reservations in recommending Rollerdor.”

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Posted 2 years ago

“Excellent service, clean and tidy workmen (no mess). Full system checks on both doors before leaving.”

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Posted 2 years ago

“Tremendous door.the lady who uses this has MS and is very sadly almost totally disabled . with this nice easy to open door Mary can get nicely comfortable and still keep dry. Many thanks andy page.”

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Posted 2 years ago

“Garage door is fine, attractive, appears good quality and operates smoothly (if a little noisy). BUT - during installation garage wall rendering very badly damaged and optional UPVC cladding did not cover. Having problems getting repairs. Neighbours not impressed so unlikely to purchase. This is disappointing as Roller door easy to deal with and arranged installation quickly.”

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Posted 2 years ago

“Johnny arrived to reset our rear garage door at the arranged time. He dealt with it quickly and effectively and it has worked properly since. We also ordered two RD 1 controllers for the front garage door because we have sometimes accidentally set them off with the uncovered controls and the door has been open overnight. The controllers with covers arrived promptly and with advice from a lady at Rollerdor, over the phone, I was able to set them up to work the door. Every dealing that we have had with Rollerdor has been excellent.”

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Posted 2 years ago

“Happy with roller blinds. Good sr3vice”

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Posted 2 years ago

“Good value roller doors. We have purchased three and the aftersales service is excellent too.”

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Posted 2 years ago

“if its a roller door you want this is the only place to go”

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Posted 2 years ago

“The doors came on time very easy to install With clear instructions”

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Posted 2 years ago

“The product and the service is first class. The staff are very helpful and able to answer your queries.”

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Posted 2 years ago

“I fitted the door myself with a builder. The sales staff were friendly and helpful and keen to make sure the door was to my satisfaction. The door is good quality and looks no different than the day we fitted it so I have no hesitation in recommending this firm or their products.”

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Posted 2 years ago

“very pleased with the door & the service, Would use again”

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Posted 2 years ago

“I bought my rollerdor about 13 years ago - I broke something and phoned them up !!! Wow I had a brain aneurysm 10 year and the speech isn’t great - but the owner took care of me . It’s a 10 out of 10 !!”

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Posted 2 years ago

“The staff at rollerdor were helpful from the start. Workmen arrived on time and fitted a working door within a few hours. I am very pleased with rollerdor its great just pushing a button and hey I'm on my way.”

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Posted 2 years ago

“Excellent professional services with fair fees after guarantee periods. I will definitely recommend my friends and family members to them again.”

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Posted 2 years ago

Rollerdor is rated 4.8 based on 2,830 reviews