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Rollerdor Reviews

4.8 Rating 2,748 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

4.8

Based on 2,748 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 3rd January 2023

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Rollerdor 5 star review on 3rd January 2023

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Rollerdor 5 star review on 26th December 2022

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Rollerdor 5 star review on 20th December 2022

Rollerdor 5 star review on 20th December 2022

Rollerdor 5 star review on 20th December 2022

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial service and installation was good although at a slightly higher market price. I spoke to the team about ongoing issues I having as quite often the door would not open electronically, but then needed to get into it in a hurry so I opened it manually. A couple of days later it wouldn't open again so I called them out but as it sounded like a warranty claim I would not be charged. I live 3 miles south of Norwich and the team came the next day and inspected the door. They were at my property for no more than 5 mins and stated that due to a trailing lead I had under the door to my caravan the door was intermittently malfunctioning. I explained that this issue has gone on since last Summer and I have only had the lead going under for 2 weeks but they had made their mind up and said I need to remove it and see if the problem goes. I said why was I not asked about this before coming out and they did not know and confirmed that I would not be charged. A few days later I have received an invoice for £150.00 call out charge. After several conversations and emails they have held firm and do not accept that this could be an intermittent fault and are not prepared to drop the charge even though I am only a few miles away from them and they were on-site for 5 mins. £150 seems a little excessive!!!!!! Annoyingly, they have also stated that once I remove the wire (which I have done) they will not reimburse me this charge if it happens again although it would be the same issue as originally enquired about.”

Posted 1 month ago

“Needed help with a broken door in my new home. Matthew took a great deal of time to help me diagnose the issue to make sure I only boiught what was needed. Then, fast responsive advice on how to deal with the little quirks of installing and adjusting everything to get it working perfectly. Exemplary customer service!”

Posted 5 months ago

“Fantastic Products every time I've been using Rollerdor for 10 years plus and fitted many doors without any issues, great delivery service and the back staff Jack and Matthew and the rest are very professional”

Posted 5 months ago

“Other than having to wait some time for my new doors the the service and dedication to customer satisfaction is excellent. No reservations in recommending Rollerdor.”

Posted 9 months ago

“Excellent service, clean and tidy workmen (no mess). Full system checks on both doors before leaving.”

Posted 9 months ago

“Tremendous door.the lady who uses this has MS and is very sadly almost totally disabled . with this nice easy to open door Mary can get nicely comfortable and still keep dry. Many thanks andy page.”

Posted 9 months ago

“Garage door is fine, attractive, appears good quality and operates smoothly (if a little noisy). BUT - during installation garage wall rendering very badly damaged and optional UPVC cladding did not cover. Having problems getting repairs. Neighbours not impressed so unlikely to purchase. This is disappointing as Roller door easy to deal with and arranged installation quickly.”

Posted 9 months ago

“Johnny arrived to reset our rear garage door at the arranged time. He dealt with it quickly and effectively and it has worked properly since. We also ordered two RD 1 controllers for the front garage door because we have sometimes accidentally set them off with the uncovered controls and the door has been open overnight. The controllers with covers arrived promptly and with advice from a lady at Rollerdor, over the phone, I was able to set them up to work the door. Every dealing that we have had with Rollerdor has been excellent.”

Posted 9 months ago

“Happy with roller blinds. Good sr3vice”

Posted 9 months ago

“Good value roller doors. We have purchased three and the aftersales service is excellent too.”

Posted 10 months ago

“if its a roller door you want this is the only place to go”

Posted 10 months ago

“The doors came on time very easy to install With clear instructions”

Posted 10 months ago

“The product and the service is first class. The staff are very helpful and able to answer your queries.”

Posted 10 months ago

“I fitted the door myself with a builder. The sales staff were friendly and helpful and keen to make sure the door was to my satisfaction. The door is good quality and looks no different than the day we fitted it so I have no hesitation in recommending this firm or their products.”

Posted 10 months ago

“very pleased with the door & the service, Would use again”

Posted 10 months ago

“I bought my rollerdor about 13 years ago - I broke something and phoned them up !!! Wow I had a brain aneurysm 10 year and the speech isn’t great - but the owner took care of me . It’s a 10 out of 10 !!”

Posted 10 months ago

“The staff at rollerdor were helpful from the start. Workmen arrived on time and fitted a working door within a few hours. I am very pleased with rollerdor its great just pushing a button and hey I'm on my way.”

Posted 10 months ago

“Excellent professional services with fair fees after guarantee periods. I will definitely recommend my friends and family members to them again.”

Posted 10 months ago

“We've generally been happy with the new garage door we had fitted. The process for ordering and having our garage door fitted was smooth and the door looks really good. The fitters did a tidy job. We have had to have several visits in the past 18 months to have issues resolved though. In one case, the whole door/curtain had to be replaced because of damage caused when one of the plastic mounts broke off and damaged the door. Rollerdor were a little slow to come back to us with dates for replacement, but it was eventually done.”

Posted 10 months ago

“Excellent customer service from Matt. Had a few issues with the paint on the door, they replaced the slats with a new design and appear to have resolved the problem.”

Posted 10 months ago

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Rollerdor is rated 4.8 based on 2,748 reviews