Rollerdor Reviews

Name: Rollerdor
Address: 10 & 12 Jarrold WayBowthorpe Employment AreaNorwich, Norfolk
Rating: 4.79

4.8 Rating 2,748 Reviews

96 %

of reviewers recommend Rollerdor

Company Reviews

Metrics

Info

4.8

Based on 2,748 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 030 6004

Email:

sales@rollerdor.net

Location:

10 & 12 Jarrold WayBowthorpe Employment AreaNorwich
Norfolk
NR5 9JD

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Rollerdor 5 star review on 3rd January 2023

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite an easy DIY fit. A pity that the correct instructions for setting the motor limits were not included which caused some anxiety. Looks good. Works well.”

Helpful Report

Posted 2 years ago

“Overall a good door, the lads that delivered the door were friendly and helpful. The door operates well. The only problem I had was when fitting the door I found a lot of scratches on the top of the canopy and some smaller scratches to the uprights, also the motor was mounted on the wrong side to what I specified. I sent pictures to RollerDor and everything I said was brushed aside which I wasn't best pleased about. I wasn't impressed with this after paying extra for a special colour door and canopy a large portion of the top of the canopy was badly scratched.”

Helpful Report

Posted 2 years ago

“Only placed my order a couple of days ago so quite surprised to receive an email for a review so soon. I followed their measuring guide which was simple enough and submitted my own measurements. The calculator is great. You just put in your sizes and select the optional extras you require and the exact price is immediately generated. I managed to save around £250 on quotes I was given by local companies. Also, they manufacture in the UK and the local company's supplied doors manufactured in Germany and quoted around 12 weeks for the installation which I thought was ridiculous. I did have a couple of queries before placing the order which was promptly answered on the webchat. So far so good. I will do another review after the installation.”

Helpful Report

Posted 2 years ago

“10-day delay due to the correct measurements being incorrectly processed on initial manufacture but installation was fine and very pleased with the door”

Helpful Report

Posted 2 years ago

“Brilliant bit of kit, great quality and finish of product. Excellent delivery service. Only downside was wasting 4 hours trying to wire up the controller with nothing working. After a call to technical who took 2 hours to call back disclosed that the Somfey Motor wiring wasn’t included in the instructions yet 🤬 Very helpful chap talked me through what to do and after a very long day all good and working fine. Fitted the second door the following day from start to finish in 4 hours. Easy when your armed with the correct information. Would recommend though….lovely doors 👍”

Helpful Report

Posted 2 years ago

“The product itself is great, however, it arrived with the mechanism on the wrong side. They were unable to visit to correct it which is perfectly understandable as we live on an island but expected us to put their error right with no recompense whatsoever. A goodwill gesture would have sweetened the experience and I, as a company director, would've handled it differently.”

Helpful Report

Posted 2 years ago

“The ordering process was very straight forward and the sales staff were very helpful. My door was delivered on time after a five week lead time. Very easy to install, both the door and the electric controls. However the fitting instructions for the emergency external winding assembly were confusing but a quick telephone call to the company we fitted the mechanism without a problem. The door looks really good and works very well indeed and I am delighted with it.”

Helpful Report

Posted 2 years ago

“The door great damage to the rubber trim at the bottom of the door”

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Posted 2 years ago

“The online chat service is great The product is great The colour option look really good too, I had anthracite. Product came within the quoted 4 weeks and fits great. Only thing that's has stopped me giving 5 stars is the literature that came with the DIY door is the 'user guide'. This has a QR code link to installation instructions, not ideal constantly zooming in and scrolling on your phone when fitting. Printed version of these instructions should come and standard, or be a option to include when ordering (to reduce paper waste)”

Helpful Report

Posted 2 years ago

“Very efficient service. We are pleased with the doors and they look great!”

Helpful Report

Posted 2 years ago

“The doors are great. The man who came to measure up was on time and did a good job and gave me extra information that was very helpful. The fitters likewise were efficient and did a great job and were patient as I got the hang of everything. Only thing that wasn't 100% was the communication with the office over the phone I had to chase them up for my order and it wasn't clear however this was in the height of the pandemic in 2020 so that may have some bearing. I love to support local firms and would use this one again. It goes recommended.”

Helpful Report

Posted 2 years ago

“Great price. Arrived as promised. For some reason when the door was installed the flick switch was set to automatically close with one button press. There was something in the way and it didn’t stop. I now have a bent door section. The helpdesk didn’t assume any responsibility, so I’m left with a faulty door. Aftercare is disappointing.”

Helpful Report

Posted 2 years ago

“With used roller door to install our garage doors few years back. Reviews them again recently to have our garage doors upgraded and have several of the panels replaced due to damage. Very reasonably priced. The only thing I would say is sometimes it’s a little bit clunky in the moment you speak to them to have in an appointment made. Once the appointment is made they do keep to the to the date and time specified. Wouldn’t hesitate to use them again.”

Helpful Report

Posted 2 years ago

“Great service. Great product. Very happy with them”

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Posted 2 years ago

“The door works very well and is reliable.”

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Posted 2 years ago

“I’ve used Rollerdor number of times for different projects, and always been excellent. Rollers or come out to fit the my new garage door but the sales man decided to pick wether it was internal or on the garage post. The fitters soon corrected this and after few days the garage door was all fitted. Thank you again for a excellent job”

Helpful Report

Posted 2 years ago

“door arrived on time and agreed date. door had been damaged in transit or manufacture. complaint handled efficiently and replacement agreed and sent in acceptable time. install instructions could be more comprehensive. all working fine so far happy to use rollerdor again jim gilmour”

Helpful Report

Posted 2 years ago

“Well pleased quite straightforward to fit definitely a two man job. simple to wire with local control board and 2 remote's per door would definitely recommend”

Helpful Report

Posted 2 years ago

“Very good service and boys who fitted it where good”

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Posted 2 years ago

“The product (rollerdoor) is excellent shame it took a longer time to arrive than the original date. Very helpful over the phone when I installed it.”

Helpful Report

Posted 2 years ago

Rollerdor is rated 4.8 based on 2,748 reviews