My package was delivered by DPD to a random address a quarter of a mile away (no explanation was offered for this!) and after calling Rohan I tried unsuccessfully on four occasions to retrieve the package from the wrong address. Rohan then agreed to send a replacement but then the original package reappeared via DPD and my attempts to get Rohan to stop the replacement failed so I then had two packages delivered. Given what had happened before I cancelled my planned trip out for the second (now unwanted) delivery fearing more delivery problems if I wasn't in! Rohan understandably wanted the replacement one back, so after numerous emails, I had further hassle associated with posting these back to Rohan. Lots of apologies from Rohan but other than a refund of the original postage cost no real recognition that I had experienced endless hassle through no fault of my own. Not impressed and don't think I will order online again!