Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,408 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

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Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great wallet but inherent design fault with a weakness where the elastic meets the velcro on the fastening tab. Has frayed and ice had to Safety pin it”

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Posted 2 years ago

“Had reason to visit Nottingham branch to exchange goods because the online means of obtaining a return label wasn't working Branch service was excellent and its a pity Milton Keynes HQ don't offer similar support. Product sold is generally very good if somewhat drab, but established designs are often changed to save just a few Chinese yuan - generally to their detriment - and HQ non response to the many reviews published is not what one would associate with a Company that has a effective customer interest policy and/or wishing to maintain market share in this market sector.”

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Posted 2 years ago

“No problem with service or products but I’ve been unable to log in for years.”

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Posted 2 years ago

“I have purchased Rohan clothes for many years and the majority of them have lasted me many years of good service which is why I have paid their prices. My latest purchases are disappointing, they are incredibly light and don't feel like the quality I'm used to. I am going elsewhere in future.”

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Posted 2 years ago

“Great fabric but I’d hoped for something slimmer/more fitted. Bit grumpy which is disappointing.”

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Posted 2 years ago

“I received notification that the parcel had been delivered but I had not received it and the courier's confirmatory notification showed a picture of a front door to an unknown house. I contacted Rohan customer service by email explaining this. I then phoned the courier who said they would check with the delivery person and ensure the parcel arrived the same day. I have heard nothing at all from Rohan CS so no stars. The parcel did arrive early evening the same day so five stars. Overall three stars.”

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Posted 2 years ago

“The product is very good as per usual but unfortunately a member of staff at your Oxford office is not. I was not notified of the product arriving at the shop and when I dared to inquire the lady was rude. This is not the first time .”

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Posted 2 years ago

“Over many years I have happily purchased many outdoor items from yourselves. This Pioneer sale shirt is very smart and lightweight. I tried this on in shop (click & collect) and found I could not undo buttons easily. I ended up pulling my new shirt on over my head, rather than fully opened. I did struggle to button up! When mentioning this to the Manager she indicated that the button holes had been reduced since earlier customers said button holes too large and buttons 'popped' out. She suggested stretching holes by inserting Bic biro with top on- seemed to do the trick in the shop. First time on at home found I need my wife to assist with button above wrist /lower arm - one hand operation, I could not manage. Suggest your manufacturer still requires to get your specifications more accurately. This shirt has not yet been washed but do not see this as the answer. It's all about getting value for money.”

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Posted 2 years ago

We are grateful to you for taking the time to provide us with your feedback on the Pioneer Shirt. That said, we pride ourselves on our quality, so it's really disappointing to know that you're unhappy with the shirt you have purchased and would like to apologise for this. We would like to assist you further in getting this resolved and so that you are happy with your shirt. If we could ask that you contact our Customer Service Team on 0800 840 1411 or email us at post@rohan.co.uk so we can get this resolved as quickly as possible. Thank you for your time.

Posted 2 years ago

“I find it difficult to write this review. I first visited a Rohan shop in the '70s whilst holidaying in the Dales with my wife and young family. This was the original and only at that time, in Long Preston, when Paul and Sarah Howcroft were there and physically in the shop and serving us. I bought a pair of Bags, a classic style that's remained almost unchanged over those fifty years. However, it's sad that my skin has become increasingly intolerant of synthetic fabrics over the intervening years and I can't wear most of your products: my wife still can however. But a gripe that we both have is that even the classic styles keep on getting frequently 'tweaked' - for example the fit of the legs of Bags sometimes narrower and then wider. Buy a pair that are just fine then a couple of years later when you need another pair that fit has been changed and what you bought no longer available. What has occasioned this outburst? It's the Bags cap bought recently. I previously had three Outrider caps, another potential classic, in dark grey, light grey and stone. The crown shape was more roomy, unlike the ubiquitous close-fitting baseball cap style, and the peak foldable. I lost the stone-coloured one not long ago and wanted to buy a replacement. No longer available, so I bought the Bags cap instead which I'm really not that keen on. Unisex - I don't have a pony tail, there is only a two-position headband fit adjustment, it seems a closer fit to the crown and the peak is not foldable. There is only one remedy for the ever-changing dictates of fashion - when you've just bought something you really like, go back the following week and buy another. Apologies for the rant. I feel I've done Rohan an injustice but for most customers, current and potential, Rohan "does the business", but please do think about retaining those handful of classic styles and try not to tweak them too often. (Concerning the question about delivery below, it was delivered to the local shop in Chelmsford and I collected it from there.)”

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