Rohan Reviews

Name: Rohan
Address: Rohan House, Brunleys, Kiln Farm, Milton Keynes, Buckinghamshire
Rating: 4.66

4.7 Rating 8,414 Reviews

93 %

of reviewers recommend Rohan

4.7

Based on 8,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Rohan:

Rohan is a much loved and iconic British travel and outdoor clothing brand with a heritage spanning more than four decades. Established by two outdoor enthusiasts in North Yorkshire in 1972, Rohan set out to challenge the status quo. With five founding principles that clothing should always be protective, lightweight, packable, versatile and easy-care, Rohan radically re-thought the way people dressed for the outdoors.

Visit Website

Phone:

0800 840 1411

Email:

post@rohan.co.uk

Location:

Rohan House, Brunleys,
Kiln Farm,
Milton Keynes
Buckinghamshire
MK11 3HR

Write Your review

Tell us how Rohan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rohan 5 star review on 28th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've been a Rohan customer for many years but my most recent purchase had very confusing, conflicting messages about delivery days. First the parcel was due on Tuesday, then it was due on Wednesday, then a time was advised for delivery which had already passed on Tuesday so I assumed it referred to Wednesday (apology for late delivery still listed) then it turned up at 1pm on Tuesday after the time slot I'd been advised of but a day before! My plan was to be in for delivery of large package containing wellies as originally expected on Tuesday - I almost decided to go out as it's delivery was then due on Wednesday and was relieved not to have done as, having no near neighbour but being visible from busy road, the big parcel would probably have been left outside my front door. I've bought in your shops before or had ofems delivered there but definitely also had things sent direct but don't think Amazon has been responsible for delivery before.”

Helpful Report

Posted 2 years ago

“The garments were fine, one didn't fit but the jacket seems fine. But, we collected from the Swinfen shop which was empty of customers when we arrived, the lady at the desk was abrupt and unfriendly. She showed me to a changing room with no lights but did give me a small torch. She did not engage in any conversation and certainly didn't make me feel welcome, A man came in to serve and he did smile but obviously felt he couldn't chat. Another customer came in and he was also treated very curtly. We feel that we will not go back to the Swinfen shop after being Rohan customers for many years! The gentleman in the shop has always been very pleasant and helpful on past visits.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your recent experience. We would hope that every encounter with our customers is a positive one and sincerely apologise that on this occasion that was not the case. A member of our Customer Service team will be in contact shortly to discuss this matter further. Thank you for your time.

Posted 2 years ago

“In general I love Rohan trousers and over the years I've had many (and still have) of varying types, however those that i bought recently have been returned as they were definitely not up to the usual standard”

Helpful Report

Posted 2 years ago

“Always liked Rohan but recently the quality doesn't seem quite so good. Mens trousers where the seam doesn't run true. Shirt where buttons don't fully align. Walking bags where zips fail. I still love Rohan technical products but need to check them over more before buying.”

Helpful Report

Posted 2 years ago

“Good quality items but expensive. Sometimes difficult to judge colours accurately from online catalogue and sizes not always suitable for petite frames.”

Helpful Report

Posted 2 years ago

“It's a shame the colours they use for the women's jackets are so unattractive; I bought a men's one instead. It would be nicer to see some jackets in basic neutral colours too, such as black, navy, grey”

Helpful Report

Posted 2 years ago

“Really not worth buying anything at full price as everything is heavily discounted during the seemingly endless sales. I have lots of Rohan clothes but personally refuse to pay the overinflated prices until these happen. Come on Rohan just price your clothing competitively to start with?”

Helpful Report

Posted 2 years ago

“I purchased 4 items in the sale. 3 were delivered by dpd, I can not fault them , lots of information when the goods were to arrive. However the last parcel was to be delivered by Amazon, I stayed at home all day/evening just to have a message it could not be delivered.!when I checked the delivery information, I was not at home . Which I was . Please can you use dpd in the future”

Helpful Report

Posted 2 years ago

“QA/QC is abysmal.”

Helpful Report

Posted 2 years ago

“Sone great products”

Helpful Report

Posted 2 years ago

“I love Rohan, from my first pair of bags to travel trousers. But they have lost their way a bit. The fits they use are for skinny beanpoles, so when I recently ordered a pair of District Chinos I was expecting a fairly relaxed fit in the leg, instead despite ordering a 40" waist I got something that more nearly resembles jeggings than trouser. I understand the fashion today is tighter equals better, but its chinos! I didnt want something resembleing Navy bellbottoms but a little bit of room in the trouser can't be too much to ask for?”

Helpful Report

Posted 2 years ago

“Fit well, look good but haven’t worn them yet so reserving judgement till I see how they go”

Helpful Report

Posted 2 years ago

“As I get older, my circumference has increased. I only fit in a few 42inch trousers nowadays. Most of the non-fitting 42 trouser types are too tight around my thighs. Winter lining Rohan clothes are regularly undersized too-tight clothes. Why on earth are 44 and 46 inch bags not made of the stretchy material. I love stretchy. I never really liked bags though - too many pockets leads to too much time taken finding and getting things. And I like high back trousers that don't give my friends and family a glimpse of my crack. I think the world, in general, would thank me for that.”

Helpful Report

Posted 2 years ago

“We have been buying Rohan clothes for the last 30 years after they were recommended by a guide on our exploration of the Alps. He told us that his Rohan shirt had been washed in mountain streams for a couple of years and dried overnight even though it still looked pristine. Since then we have travelled the world wearing Rohan clothes. For some reason or other you have started using inferior zips on your clothing. The zip on this purchase is very poor, as was the zip on my husband's winter coat which he bought in 2022. We love the quality and functionality of your clothes but the zips are making us think twice about further purchases. What a pity!!!!!”

Helpful Report

Posted 2 years ago

“The first purchase arrived with a very stiff clasp that didn't open very well. One glove had a seam that was undone. I had to contact customer services several times and had to return them and then wait for a replacement pair. Quality control was slack. And I had interesting responses to my complaint. It could have been improved by a more prompt action ie a replacement pair sent straight away. No recompense for the inconvenience and a week's wait in cold weather not what I'd expect from this company my pair was part of a faulty batch. Thank you for the replacements. I”

Helpful Report

Posted 2 years ago

“I find the sizing inconsistent. I have a 10 in some trouser styles and a 12 in others which makes buying them on line very frustrating!”

Helpful Report

Posted 2 years ago

“I am normally quite pleased with all aspects of Rohan's service but the last trousers I bought were 8R when I had ordered 8L which is always my size. They landed just above my ankle which is not the look I wanted. I would have liked to exchange them but went for a refund as it seemed the most straightforward thing to do. It was disappointing and put me off trying Rhoham again.”

Helpful Report

Posted 2 years ago

“Good products but variable sizing.”

Helpful Report

Posted 2 years ago

“I'm normally very happy with Rohan's clothes but this time they have let me down by changing the sizing. I have purchased 5 or 6 pairs of trousers of different types in size 8 over the past few years. All fitted and continue to fit (although there was one style which I tried on in the shop and didn't buy). But I've had to return the Winter Roamers I bought in the mid-season sale because they were too big, even though I've happily bought the ordinary Roamers before. It's such a shame the Brighton shop has closed so I have 7j8to use mail order.”

Helpful Report

Posted 2 years ago

“Products good as always but delivery awful - took 4 attempts and in the house each time!”

Helpful Report

Posted 2 years ago

Rohan is rated 4.7 based on 8,414 reviews