River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have just booked a Uniworld Cruise via Sue Thomas, it is very refreshing to talk to a sales person who really does know the ‘product’ she is selling, I find very rare these days. All questions/queries answered with full knowledge of the product.”

Helpful Report

Posted 6 years ago

Thank you for your lovely feedback on the service that you have received from Sue Thomas. Sue is an excellent and very knowledgeable member of our team . It's wonderful to hear that you are happy with the service that Sue has provided. We hope you enjoy your Uniworld Cruise!

Posted 6 years ago

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Posted 6 years ago

“Prompt and courteous response my enquiries. Holiday arranged with no hassle. Good service.”

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Posted 6 years ago

Thank you for your lovely feedback on the Prompt and courteous service that you have received from River Voyages. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Erin has been very helpful, brilliant service”

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Posted 6 years ago

Thank you for your kind feedback on the brilliant service that Erin has provided. We hope you have a lovely holiday!

Posted 6 years ago

“Excellent customer service. Friendly, helpful and efficient. The whole booking process was simple. many thanks Gill.”

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Posted 6 years ago

Hello Noel, Thank you very much for taking the time to review the helpful, friendly and efficient service that Gill has provided. We wish you an excellent time on your cruise!

Posted 6 years ago

“Gill was very friendly and professional, we are very much looking forward to our Christmas 2019 cruise on the S S Antoinette.”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for taking the time to review the friendly and professional service that Gill has provided. We hope you have a wonderful time on your Christmas cruise in 2019 on the S S Antoinette!

Posted 6 years ago

“My first choice was fully booked, but Gillian suggested an alternative which was very suitable.”

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Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave your wonderful feedback regarding your booking with Gillian and we hope you have lovely time on your River Voyages holiday. We hope to assist with your bookings in the future!

Posted 6 years ago

“Very helpful and a quick response to my enquiry.”

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Posted 6 years ago

Thank you for your lovely review. It's great to hear that you are happy with the helpful service that your have received from River Voyages. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Booking made by telephone excellent services answered all questions would give 5 stars if it worked”

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Posted 6 years ago

Hello, Thank you for review on the service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 6 years ago

“This is the second time Helen Conway has arranged a river cruise for my wife and I and on both occasions we felt she handled the situation with great efficiency and in a personal manner that made us feel special. The first cruise turned out to be a great success and we are looking forward to the next one in Sept. 2019. I would have no hesitation in recommending River Voyages to anyone interested in having all the hard work of organisation done for them.”

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Posted 6 years ago

Thank you Mr Peter Randall for your 5 star review. Helen is one of our most knowledgeable River Voyage Concierge, I am so pleased that she went the distance and booked you on the perfect cruise. We are never beaten on price and aim to deliver a remarkable service. Thank you again for your booking.

Posted 6 years ago

“This is the second river cruise we have booked through River Voyages and Emma Gray has guided us through the booking process both professionaly and personally on both occasions. Emma is a great ambassador for the River Voyages brand.”

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Posted 6 years ago

Thank you Mr Charles Driscoll for booking with River Voyages. We are so glad that you are happy with the helpful and friendly service that you have received from Emma. We wish yourself and your family a wonderful time on your cruise!

Posted 6 years ago

“Great service and fantastic staff all very helpful”

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Posted 6 years ago

Good Afternoon Mr Steve Gary Chambers, Thank you for reviewing the fantastic and helpful service that you have received from ourselves. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Our contact person Sue T. was professional, well-informed, reliable, quick to respond, easy to get hold of and, above all, friendly. If our trip next summer is of a similar standard we'll be very happy indeed!”

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Posted 6 years ago

Thank you Paul W for you kind review. We are so pleased that you are happy with the professional, well - informed and reliable service that you have received from Sue T. It's very satisfying to hear your kind comments on the excellent service that you have received from Sue. We hope you have an excellent time on your cruise next summer!

Posted 6 years ago

“We have just completed our booking with River Cruise. Gill was very friendly and efficient. She made the booking and very easy, contacting me with uptodate information. This is a very important trip for the whole family and if it continues in this manner we will be extremely thankful. Merry Xmas Arthur King”

Helpful Report

Posted 6 years ago

Dear Arthur King, Thank you for your wonderful 5* review on the friendly and efficient service that you have received from Gill. We’re delighted that you’ve entrusted River Voyages with your holiday. We hope you and your family enjoy your River Cruise! We wish you a wonderful Christmas!

Posted 6 years ago

“Just a few comments on our New Zealand cruise. First, everything went perfectly smoothly. I had my doubts about the pick ups from the airport, ship or the hotels, but they couldn’t have been any easier. All drivers were on time and friendly. The shore excursions were very good and easy to find. Our hotel in in Auckland was fabulous. It couldn’t have been any better. So, on reflection, we both had a wonderful time. Thank you.”

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Posted 6 years ago

Hello, It's great to hear that your cruise to New Zealand was an amazing experience for you. And we are happy to hear that you enjoyed yourselves and everything ran smoothly. Thank you again for booking with River Voyages.

Posted 6 years ago

“I found Gill very friendly and efficient.She talked me through the booking and made it easy, ringing me back the following morning on time!, so that we could complete and book the cruise we wanted. She is a credit to your organisation.”

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Posted 6 years ago

Dear Mrs S Smith, Thank you for you wonderful feedback. We are so pleased that you have received excellent service from Gill. We’re delighted that you’ve entrusted River Voyages with your bookings. We hope you have a lovely time on your cruise!

Posted 6 years ago

“i booked our cruise over the phone, i spoke to helen who was very helpful we went through everything and she explained everything as we went along. so it was very easy with no problems. this is the second cruise we have booked with riviera and would not hesitate to book again. thanks helen”

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Posted 6 years ago

Dear Carole Irving, Thank you for your wonderful review on the service that you have received from Helen. We are so pleased that you are happy with the helpful service that Helen has provided you, explaining all aspects of your holiday. We’re delighted that you’ve entrusted Cruise 118 with your precious holidays. We hope you enjoy your Riviera Cruise & we look forward to hearing all about it, on your return!

Posted 6 years ago

“So pleased to talk with Gillian today as she sorted out a holiday for me fulfilling all my criteria. Very pleasant and efficient transaction thank you”

Helpful Report

Posted 6 years ago

Thank you for your positive review. I am glad to hear that Gillian was able to assist with your booking today in a professional manner. We hope you have a lovely time on your cruise.

Posted 6 years ago

“I am sending this e-mail to register my satisfaction with the assistance and persistance of your staff member Gillian. It may well be that I will be contacting you in the future regarding bookings.”

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Posted 6 years ago

We are glad to hear that Gillian were able to assist you with your booking. We are so glad that you are happy with the service that you have received from ourselves. We hope you have a lovely holiday!

Posted 6 years ago

“Excellent service, friendly efficient staff. Spoke to Sophie Milligan, who dealt with our booking payment and responded by email very quickly to a query.”

Helpful Report

Posted 6 years ago

Thank you for your positive feedback on the friendly and helpful service that you have received from Sophie at River Voyages. We wish you a wonderful time on your cruise!

Posted 6 years ago

River Voyages is rated 4.8 based on 1,977 reviews