River Voyages Reviews

Name: River Voyages
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 1,977 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four of us are using River Voyages for a Scenic Cruise on the River Danube. Your Consultant, Erin, was the one who sold us on Scenic. We have been with Viking before but Erin convinced us to try Scenic, even though the price per person was quite a bit more expensive. We were going to book direct with Scenic but decided that Erin had been so very helpful, she understood our requirements perfectly and was working very hard to ensure that we got the best holiday possible, so we booked with her.”

Helpful Report

Posted 6 years ago

Dear Mrs Moira Robb, Thank you so much for taking the time to leave your excellent feedback on the wonderful service that you have received from Erin. It's a pleasure to hear that she went the extra mile to assist with your booking. We hope you have a lovely holiday!

Posted 6 years ago

“Beth and Erin have both been excellent making booking with river voyages first rate . Both have been efficient and most helpful it has made booking a holiday enjoyable .”

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Posted 6 years ago

Good Morning Ann, Thank you for your 5 star feedback and your special mention to both Erin and Beth. It is lovely to hear how much you enjoyed the booking process and we hope you have a fantastic time on board!

Posted 6 years ago

“Staff are knowledgeable, helpful and very pleasant, nothing is too much trouble. This is our second holiday with Scenic river cruises and both times have been booked with River Voyages.”

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Posted 6 years ago

Good Afternoon, Thank you very much for your feedback. It's fantastic to hear that you are happy with the knowledgeable, helpful and pleasant service that you have received from River Voyages. We appreciate your repeat business and we hope you have a wonderful time on your cruise!

Posted 6 years ago

“I had an idea that I would like to take my wife on a river cruise for our wedding anniversary. After a short conversation with Gillian Stark she was able to suggest a cruise on the river Rhone which fitted the bill. Booking was smooth and efficient and Gills pleasant approach quickly explained the itinerary and our entitlements. Many thanks.”

Helpful Report

Posted 6 years ago

Good Evening G Varley, Thank you so much for your feedback. It's wonderful to hear that you are pleased with the smooth and efficient service that you have received from our concierge Gillian Stark. Who was able to find a cruise to suit your preferences. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“From the vaguest passenger - me!! - Kelley Degriffa the cruise consultant found my booking, assisted with ensuring I had all my itinerary and travel details to allow me to make my final payment. Kelley was patient, understanding and professional. Thank you Kelley :)”

Helpful Report

Posted 6 years ago

Dear Karen Dean, What a wonderful review about our concierge Keeley Degriffa. It's wonderful to hear that Keeley assisted with your booking in patient, understanding and professional manner. We wish you a fantastic time on your cruise!

Posted 6 years ago

“Emma was very helpful, but no sign of all the extras advertised - wine, vouchers”

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Posted 6 years ago

“During a telephone enquiry today with Keeley Degriffe I found her most helpful, friendly and efficient.”

Helpful Report

Posted 6 years ago

Good Evening, Many thanks for taking the time to leave your wonderful feedback on the helpful, friendly and efficient service that Keeley has provided you. We hope you have a fantastic holiday!

Posted 6 years ago

“Helen Conway dealt with our inquiry in a very friendly and professional manner very pleased 👍”

Helpful Report

Posted 6 years ago

Hello Mr Paul Thomas Andrews, Thank you very much for your lovely review. It's great to hear that you are happy with the friendly and professional service that Helen Conway has provided you. We wish you a lovely holiday!

Posted 6 years ago

“Due to circumstances beyond my control, this is the third year running that we have given Helen Conway a very small window in which to find us a summer cruise. She has always dealt with this situation calmly and cheerfully and has been a joy to work with .....AND has always found us just what we wanted. This year we are off to cruise from Basel to Amsterdam in June and know that it will be wonderful. Thank you Helen.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to leave your excellent feedback on the excellent service that you have received from our concierge Helen Conway. It's wonderful to hear that Helen was able to find a cruise to suit your preferences. We hope you have a lovely time on your Basel to Amsterdam cruise!

Posted 6 years ago

“We were very impressed with the service we received last year when we booked a Rhine river cruise through Helen Conway, so much so, that we just booked another river cruise with her. Nothing seemed too much for her. She was patient, attentive and very helpful.”

Helpful Report

Posted 6 years ago

Good Afternoon Martin Saunders, It's fantastic to hear that you are pleased with the attentive and helpful service that Helen Conway has provided you. Please be assured that Helen will be recognised for the service that she has provided. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“helen gave excellent service nothing was too much”

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Posted 6 years ago

Good Afternoon Steven Finney, Thank you so much for your feedback! It's a pleasure to hear that you are happy with the excellent service that you have received from Helen Conway. We hope you have a wonderful cruise!

Posted 6 years ago

“Prompt, knowledgable and pleasant to deal with.”

Helpful Report

Posted 6 years ago

Hello Peter Brazier, Thank you for your review on our prompt knowledgeable and pleasant concierge. We thank you for booking. Have a lovely time on your cruise!

Posted 6 years ago

“Helen Conway was very quick and efficient at responding to our query and subsequent river cruise booking. We really appreciate all the effort she put into helping us sort flights etc. Would love to book with her again in the future.”

Helpful Report

Posted 6 years ago

Good Morning, Many thanks for taking the time to leave your wonderful feedback on the extremely knowledgeable, friendly and efficient service that Helen Conway has provided you. We will make sure this feedback is sent to her manager. Have a fabulous time on your cruise!

Posted 6 years ago

“Lisa, our travel consultant was friendly, informative, listened to our needs and came up with the goods. Would use River Voyages again.”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Imogen Jennifer Munday, Thank you for taking the time to leave us a lovely review. We are happy to hear that you are pleased with the friendly and informative service Lisa provided you with. We hope you have a lovely holiday!

Posted 6 years ago

“I had a wonderful experience with Emma Gray who made it all seem so easy. She explained everything in a positive manner and helped when I wasn't sure but made sure I made all.the decisions”

Helpful Report

Posted 6 years ago

Hello Mrs Elaine Sylvana Asher, Thank you very much for your feedback. It's a pleasure to hear that you are pleased with the helpful, friendly and efficient service that Emma Gray has provided you. We hope you have an wonderful time on your cruise!

Posted 6 years ago

“Very quick and efficient response to query and booking”

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Posted 6 years ago

Good Morning, Thank you for your five star review and your kind words about our efficient concierge. We hope you have a wonderful holiday!

Posted 6 years ago

“An extremely good experience with no hassle. Keeley was very attentive and made sure that the transaction went through without a hitch. A very pleasant young lady.”

Helpful Report

Posted 6 years ago

Hi Keith Parry, Thank you so much for taking the time to leave your comments on the attentive and pleasant service that you have received from our concierge Keeley. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“The customer service was superb! Helen was so patient and helpful; she tried her very best to find the right dates for us at the right price, which she did! She had all the necessary information to hand and definitely knew her stuff. She made the whole process so simple. I would definitely use them again.”

Helpful Report

Posted 6 years ago

Thank you very much for your email. It's fantastic to hear that you are pleased with the patient and helpful service that you have received from our concierge Helen. It's great to hear that you are pleased with the service that Helen has provided. We hope you have a fantastic time on your cruise!

Posted 6 years ago

“I always deal with Helen Conway when booking a Cruise. She is very attentive and is careful to ensure every detail is covered. Price is very important to us and we feel as though we always get the best deal from Helen. The after sales service ios also excellent.”

Helpful Report

Posted 6 years ago

Hello MICHAEL HARRIS, Thank you very much for your excellent feedback. It's great to hear that you are happy with the efficient service that you have received from both Helen. Thank you very much for your business! We hope you have a fantastic time on your cruise!

Posted 6 years ago

“Sue did a great job despite us giving her a difficult challenge to find a suitable cruise, and she did an amazing job. Follow up calls and emails all arrived when she said they would and we are looking forward to the river cruise later in the year.”

Helpful Report

Posted 6 years ago

Good Afternoon, Many thanks for taking the time to leave your feedback on the excellent service that you have received from Sue at River Voyages. We hope you have a lovely time on your cruise!

Posted 6 years ago

River Voyages is rated 4.8 based on 1,977 reviews