“I love this firm but would really like their products to be sent in a plain box, especially around the Christmas period. It has now spoilt the surprise as my husband took it in. But disappointed that customer services were so slow to respond.”
Hi Janine,
Thank you for your feedback. We're so sorry for disappointing you and your lovely dogs as we know this was a gift from them to your husband. Our customer care team don't work at night so they responded to your email as soon as possible the next working day. Sadly due to the speedy dispatch we were unable to cancel your order as it had already been dispatched. We had hoped the advice given to you to alter the delivery address via your Royal Mail tracking reference would have helped keep it a surprise, but sadly it sounds like this wasn't the case. I’ve fed back your preference for plain packaging to our team but as all our boxes are Ringtons branded, even if we'd manage to detain your order the Ringtons box would have still given the game away. If you’d like us to look into this further or assist with any current orders, please contact our Customer Care Team, we're happy to help.
Kind regards,
Team Ringtons
Hi John,
Thank you for the great rating! We’re glad you’re happy with Ringtons.
If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Lynn,
Thank you for the lovely review! We're thrilled you were happy with everything and that delivery was quick. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Vicky,
Thank you for the lovely review! We're thrilled you enjoyed the chocolates. We're sure you'll love our biscuit range as much as we do😊
Kind regards,
Team Ringtons
Hi Lynne,
Thank you for the lovely review! We’re really glad you were pleased with the service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Ann,
Thank you for the lovely review! We're thrilled you enjoyed the hamper and love all our products. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Fiona,
Thank you for the lovely review! We're thrilled you love our Christmas hampers. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Daniel,
Thank you for the lovely review! We're thrilled you love our tin design. If there’s anything else we can help with, just let us know. 🙂
Kind regards,
Team Ringtons
“Good quick service and good quality tea
I first use ringtons on holiday in Newcastle(my daughter uses them)I took some home with me to Essex used them ever since 👍”
Hi Bernard,
Thank you for the lovely review! We're delighted you love our products and service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Tina,
Thank you for the lovely review! We’re glad you’re pleased with your order and that the hamper box looks lovely. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Susan,
Thank you for the wonderful review! We're delighted our customer service met your expectations. If there’s anything else we can help with, just let us know. 🙂
Kind regards,
Team Ringtons
“We've just recently placed a Christmas order with Ringtons,the service, delivery and actual presentation was absolutely amazing ,we are delighted with these goods”
Hi Doreen,
Thank you for the lovely review! We're thrilled you enjoyed your Christmas order, as well as the service, delivery, and presentation. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Valerie,
Thank you for the lovely review! We’re thrilled the delivery was quick and that you love the gift parcels for family. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
“Lovely gift for my sister in law. The Delight Hamper arrived on time and beautifully presented.
The on line ordering was easy to use and voucher code and free delivery was much appreciated.
Thank you Ringtons team 😊”
Hi Elizabeth,
Thank you for the lovely review! We're thrilled you loved our products and service. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Brenda,
Thank you for the lovely review! We’re delighted you’re enjoying Ringtons Breakfast tea both loose and in tea bags. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Rich,
We’re really sorry to hear you’re disappointed. This isn’t the experience we want for our customers. If you’d like us to look into this further, please contact our Customer Care Team who will assist you promptly.
Warm regards,
Team Ringtons
“Very good value and swift posting ofrington christmas decorations
Which iI very surprised by how big they Christmas decorations were. A gift for someone who grew up in Newcastle upon Tyne and has fond memories of Ringtons”
Hi there,
Thank you for the lovely review! It’s wonderful to hear they'll bring back fond memories of Ringtons. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Marina,
Thank you for the lovely review! We’re thrilled you can enjoy a great cuppa in Devon and that it brings back memories of Newcastle. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Hannah,
Thank you for the lovely review! We're thrilled you found it a lovely gift. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Jane,
Thank you for the lovely review! We’re delighted you love the quality of goods and that the delivery was super quick. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
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