Hi Phil,
Thank you for the fantastic 5-star review. We’re delighted you enjoyed the excellent service and the Apple pie biscuits. So pleased to know you're a fan! Thanks for sharing!
Warm regards,
Team Ringtons
Hi Tracey,
Thank you for the fantastic 5-star review. We’re delighted you’re loving the tea and that the biscuits are delicious.
Warm Regards,
Team Ringtons
Hi Michelle,
Thank you for the fantastic 5-star review. We're thrilled the hamper made a great gift, and that you loved the value and presentation. Thanks for sharing! 😊
Kind regards,
Team Ringtons
Hi Bernadette,
Thank you for the fantastic 5-star review. We're glad you enjoyed the prompt delivery and delicious products. Your kind words make a huge difference, thanks for sharing! 🙂
Kind regards,
Team Ringtons
“Very pleased with my order, got some lovely sweet treats, but best of all Ringtons tea, just as good as I remember. Went down a treat with the delicious ginger biscuits 😋”
Hi Bronia,
So glad to hear you’re delighted with your order, lovely to know the tea and treats hit the spot, and that the ginger biscuits went down well! Thanks for sharing and for the ⭐⭐⭐⭐⭐We appreciate it!
Warm regards,
Team Ringtons
Hi Janet,
Thank you for the fantastic 5-star review. We're thrilled to know the process went smoothly and that you’re recommending our biscuits to friends. Your kind words mean a lot! Thanks so much for sharing your thoughts, we appreciate it! 😊
Kind regards,
Team Ringtons
“This is my second order from Ringtons. My favorite is the ginger snap biscuits, absolutely delicious 😋 the quality of these biscuits & other items are wonderful. I find the ordering process very easy & extremely efficient. Thank you Ringtons.”
Hi there,
Thank you for the fantastic 5-star review. We're thrilled to read your feedback on our Ginger Snap biscuits and that you find the ordering process easy and efficient. Really appreciate your kind words! 😊
Warm regards,
Team Ringtons
“Brilliant experience on line order to post to my sister, delivery was very quick. She was delighted with her box of goodies, which I know she will enjoy. Excellent quality tea and biscuits at a sensible price.”
Hi Jane,
Thank you for the fantastic 5-star review. We’re thrilled delivery was quick and your sister enjoyed the box of goodies. Thanks for sharing 😊
Kind regards,
Team Ringtons
“Recently ordered online as some items not available for doorstep delivery. I’ve never had a product I don’t like but I do wish you’d stop introducing non seasonal items for such short periods . Bring back the chocolate orange biscuits and maybe some rewards for loyal customers”
Hi there,
Thanks for your 4 star review, we appreciate it!
The reason we don’t offer these permanently is simply due to limited space on our delivery vans. To make sure we can carry enough of our core everyday range for all customers, we have to be selective about what we can stock all year.
Seasonal and speciality treats are brought in at certain times so they don’t take space away from the products most customers rely on regularly.
The challenge with limited edition products is that, by their nature, they are produced in a fixed quantity. Once they have sold through, we often can’t simply order more. When forecasting demand, especially for new products with no sales history, we rely on the best information available at the time, including input from managers across the business.
The last couple of years or so we have deliberately moved towards offering fewer additional lines but in greater volume, which has helped improve availability overall. However, there will always be occasions where a product exceeds expectations and sells out earlier than planned, just as there are occasions where demand is lower than forecast.
We are constantly reviewing our processes and learning from every promotion to improve future forecasts. While running out of a popular product is frustrating, it is often a sign that we’ve launched something customers genuinely love, and that’s something we want to continue building on.
That said, we really appreciate you letting us know you’d like to see these items more often, and I’ll make sure your feedback is passed on to our product and planning teams.
Thanks again
Team Ringtons
Kind regards,
Team Ringtons
Hi there,
Thank you for the 5-star review. We’re delighted your son loved the gift and that you’d recommend us. Thanks for sharing 😊
Kind regards,
Team Ringtons
Hi Sheila,
Thanks for the fantastic 5-star review. We're thrilled you love the biscuits and that the quality and service met your expectations.
Kind regards,
Team Ringtons
Hi Jacqueline,
Thank you for the kind words about our service. We’re glad you’re happy with it and that the biscuits were a highlight. If there’s anything else you’d like to share, we’d love to hear it.
Kind regards,
Team Ringtons
“Your tea bags are enjoyed by myself, my son and daugher in law and have been for many years. Sadly your loose tea was out of stock when i placed my last order -.please say it won't be long ! Janet Hamer”
Hi Janet,
Thank you for the lovely 5-star review. We’re delighted the tea bags are enjoyed by you and your family. Sorry about the loose tea being out of stock. Please make sure to press our "Email me when back in stock" button, that way you will get notified straight away when restocks come in. 😊
Kind regards,
Team Ringtons
“Delivery was really fast and Chocolate Fudge cake was amazing so moist and also throughly enjoyed the Tiffin squares aswell, will definitely be ordering again.”
Hi Kathleen,
Thank you for the 5-star review. We’re pleased to hear you loved the Chocolate Fudge Cake and Tiffin! We look forward to seeing you again.
Kind regards,
Team Ringtons
“Brilliant site to navigate. The website is so easy to navigate and plenty of items to choose from . The ginger snaps are a big favourite ,with all ages, and have an extremely long shelf life.Wouldn't be without them. The gift boxes are amazing, very good value for the money, and always gratefully received by recipients.”
Hi Brenda,
Thank you for the fantastic 5-star review. We're thrilled to hear the order arrived quickly and that you loved everything! Thanks so much for sharing 😊
Kind regards,
Team Ringtons
“Service was great but we had to order on line for the items we wanted as they are never on the delivery van that we buy our tea from. namely the rhubarb crumble biscuits.”
Hi Julie,
Thank you for the fantastic 5-star review. We’re glad you were happy with the service, and that you found a way to get the rhubarb crumble biscuits online. (they did sell out VERY FAST on our vans) 😊
Kind regards,
Team Ringtons
