“Recently ordered online as some items not available for doorstep delivery. I’ve never had a product I don’t like but I do wish you’d stop introducing non seasonal items for such short periods . Bring back the chocolate orange biscuits and maybe some rewards for loyal customers”
Hi there,
Thanks for your 4 star review, we appreciate it!
The reason we don’t offer these permanently is simply due to limited space on our delivery vans. To make sure we can carry enough of our core everyday range for all customers, we have to be selective about what we can stock all year.
Seasonal and speciality treats are brought in at certain times so they don’t take space away from the products most customers rely on regularly.
The challenge with limited edition products is that, by their nature, they are produced in a fixed quantity. Once they have sold through, we often can’t simply order more. When forecasting demand, especially for new products with no sales history, we rely on the best information available at the time, including input from managers across the business.
The last couple of years or so we have deliberately moved towards offering fewer additional lines but in greater volume, which has helped improve availability overall. However, there will always be occasions where a product exceeds expectations and sells out earlier than planned, just as there are occasions where demand is lower than forecast.
We are constantly reviewing our processes and learning from every promotion to improve future forecasts. While running out of a popular product is frustrating, it is often a sign that we’ve launched something customers genuinely love, and that’s something we want to continue building on.
That said, we really appreciate you letting us know you’d like to see these items more often, and I’ll make sure your feedback is passed on to our product and planning teams.
Thanks again
Team Ringtons
Kind regards,
Team Ringtons
Hi there,
Thank you for the 5-star review. We’re delighted your son loved the gift and that you’d recommend us. Thanks for sharing 😊
Kind regards,
Team Ringtons
Hi Sheila,
Thanks for the fantastic 5-star review. We're thrilled you love the biscuits and that the quality and service met your expectations.
Kind regards,
Team Ringtons
Hi Jacqueline,
Thank you for the kind words about our service. We’re glad you’re happy with it and that the biscuits were a highlight. If there’s anything else you’d like to share, we’d love to hear it.
Kind regards,
Team Ringtons
“Your tea bags are enjoyed by myself, my son and daugher in law and have been for many years. Sadly your loose tea was out of stock when i placed my last order -.please say it won't be long ! Janet Hamer”
Hi Janet,
Thank you for the lovely 5-star review. We’re delighted the tea bags are enjoyed by you and your family. Sorry about the loose tea being out of stock. Please make sure to press our "Email me when back in stock" button, that way you will get notified straight away when restocks come in. 😊
Kind regards,
Team Ringtons
“Delivery was really fast and Chocolate Fudge cake was amazing so moist and also throughly enjoyed the Tiffin squares aswell, will definitely be ordering again.”
Hi Kathleen,
Thank you for the 5-star review. We’re pleased to hear you loved the Chocolate Fudge Cake and Tiffin! We look forward to seeing you again.
Kind regards,
Team Ringtons
“Brilliant site to navigate. The website is so easy to navigate and plenty of items to choose from . The ginger snaps are a big favourite ,with all ages, and have an extremely long shelf life.Wouldn't be without them. The gift boxes are amazing, very good value for the money, and always gratefully received by recipients.”
Hi Brenda,
Thank you for the fantastic 5-star review. We're thrilled to hear the order arrived quickly and that you loved everything! Thanks so much for sharing 😊
Kind regards,
Team Ringtons
“Service was great but we had to order on line for the items we wanted as they are never on the delivery van that we buy our tea from. namely the rhubarb crumble biscuits.”
Hi Julie,
Thank you for the fantastic 5-star review. We’re glad you were happy with the service, and that you found a way to get the rhubarb crumble biscuits online. (they did sell out VERY FAST on our vans) 😊
Kind regards,
Team Ringtons
Hi Deb,
Thank you for the 5-star review. We're delighted the hamper was absolutely perfect and that you’re happy with the quality. Thanks for sharing 😊
Kind regards,
Team Ringtons
Hi Judith,
Thank you for the fantastic 5-star review. We’re delighted your friend loved the variety of biscuits. Thanks for sharing 😊
Kind regards,
Team Ringtons
Hi Rachael,
Thank you for the fantastic 5-star review. We’re thrilled you love the sugar free oat biscuits and that you’ll be buying again. We look forward to seeing you again! 😊
Kind regards,
Team Ringtons
“Our favourite fruit jellies delivered quickly (It's just a shame our delivery driver often forgets to put them on his van, so we ordered online instead of waiting another month for his visit)”
Hi there,
Thank you for the 5-star review. We’re glad you enjoy the fruit jellies and that delivery was quick. Have you thought of pre-ordering items in future? If you are ever in need of anything urgent in future, please contact our Customer Care Team who will be more than happy to see if we can get them dropped off with your salesperson 😊 Tel 0800 052 2440
Kind regards,
Team Ringtons
Hi Sally,
Thank you for the 5-star review. We’re delighted you enjoyed the doorstep service, we love to hear how Ringtons are passed down through generations, just wonderful! Thanks for sharing 😊
Kind regards,
Team Ringtons
Hi there,
Thank you for sharing your lovely feedback. We're glad your friend enjoyed the Jellyatrics, hot chocolate and Ginger Snaps! Thanks for sharing 😊
Kind regards,
Team Ringtons
Hi Rosemary,
Thank you for the fantastic 5-star review. We’re thrilled you love the tea and biscuits. Thanks for the great feedback! 😊
Kind regards,
Team Ringtons
Hi Fiona,
Thank you for the fantastic 5-star review. We’re thrilled to hear the biscuit collection made a great gift, thanks for sharing.
Kind regards,
Team Ringtons
