“4 star only due to letterbox delivery. Apparently the post office puts the Ringtons box in a box!! this isn't what should happen. It was then delivered in the garden behind the bin!”
Hi Margaret,
Thank you so much for getting in touch, and I want to start by offering my deepest and sincerest apologies for the disappointment and frustration this has caused you.
I can see that we have already been in contact with you regarding this. Please be assured that we’ll be raising this with our fulfilment centre to understand why it was placed inside a larger box. Our letterbox gifts are specifically designed to fit standard UK letterboxes, so this packing method was not acceptable, and we’ll make sure it’s investigated.
Kind regards,
Team Ringtons
“Sorry. to say but all the items I purchased from your company. Had to be thrown in the bin. Everything had melted, and not one product, could be eaten.Maybe my fault,, for placing an order in a heatwave.”
Hi Jean,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind if possible, sending us a few photos of the damaged items? We understand how warmer weather can sometimes affect products in transit, and we’d like to look into this properly for you.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Kind regards,
Team Ringtons
Hi Carol,
Thanks for the lovely feedback. We’re glad the tea is your favourite and that you found the Ginger Biscuits "yummy" We appreciate your kind words and the ⭐⭐⭐⭐⭐
Kind regards,
Team Ringtons
Hi Beverley,
Thank you for your lovely review. We’re glad you enjoyed the quick delivery, the teas, and that you think our ginger biscuits are the best. We appreciate your kind words and the ⭐⭐⭐⭐⭐
Kind regards,
Team Ringtons
Hi Carole,
Thanks for your kind words. We’re glad the delivery was quick and the parcel was packed well, I will pass your kind words on.
Kind regards,
Team Ringtons
“Ordered as a Father’s Day gift. Recipient delighted and commented on how tasty they were. Customer Service was outstanding when I phoned regarding some help with my order . Top service from Ringtons . Thank you . 🫖”
Hi there,
Thank you for your kind words. We’re delighted the recipient enjoyed the gift and that our customer service helped. We appreciate your feedback!
Kind regards,
Team Ringtons
“Great selection of delicious products on an easy to navigate, detailed site. Excellent communication and customer service throughout. Quick delivery. 5*”
Hi Gillian,
Thank you for your kind words. We’re glad you found a great selection and that the site was easy to navigate, and that our communication and delivery met your expectations.
Kind regards,
Team Ringtons
“I’m now 77 and was fetched up on Ringtons tea, I now live in the South East but I still drink my Ringtons tea, every 6 months I order my tea and biscuits over the internet.”
Hi Alan,
Thank you for sharing your story. It’s wonderful to hear that Ringtons tea has been a part of your life for so many years and that you still enjoy ordering from us online.
Kind regards,
Team Ringtons
Hi Diane,
Thank you for your kind words. We’re delighted you enjoyed the ginger biscuits and that they gave you that proper crunch.
Kind regards,
Team Ringtons
“easy to order on the website , constant updates of status of order, quick service and most importantly the food is amazing the apple pie cookies are out of this world”
Hi Julie,
Thank you for your kind words. We’re glad you found our website easy to use and that the service was super speedy. It’s fantastic to hear you loved the apple pie cookies.
Kind regards,
Team Ringtons
Hi Duane,
Thank you for the kind words. We’re glad you’re enjoying the Tea, the Biscuits, and that Monty represents great value for you.
Kind regards,
Team Ringtons
“I have had things from ringtons for many years.
As my mother and grandmother did for many years.
Before me.
Every things always been of such lovely quality. Some of which I have passed on now to others. To make room for new products. I have recently purchased the candle. The planters
They are excellent quality.
I will purchase more for gifts.
Very satisfied customer.”
Hi Lynda,
Thank you for sharing your kind words and for your long-time support. We’re delighted you’re happy with the quality, and glad the candle and planters are proving useful.
Kind regards,
Team Ringtons
Hi Valerie,
Thank you so much for your lovely review. We're thrilled you enjoy the breakfast teabags, ginger biscuits, and cakes, and that you find the value and delivery prompt.
Kind regards,
Team Ringtons
Hi Tina,
Thank you so much for taking the time leave us a great review. We're delighted you're happy with our products and service 😊
Kind regards,
Team Ringtons
Hi Jacob,
I’m really sorry to hear your order didn’t arrive. That isn’t what we want for you.
Our aim is to get this resolved as quickly as possible for you. We really appreciate your patience and understanding while we investigate this for you. Rest-assured, we have all of your correspondence logged and have already escalated this to our courier.
As soon as we hear back from them, we will contact you straight away.
We will get this resolved for you.
Kind regards,
Team Ringtons
“Superb service - fast delivery of a quality product at good prices. Delicious all round. And the best customer service I've ever come across - Ringtons rocks!”
Hi Peter,
Thank you for the 5-star review. We’re thrilled you had superb service, fast delivery, delicious all round, and that you consider our customer service the best. Thanks so much for sharing! 😊
Kind regards,
Team Ringtons
