Thank you for your review, Elaine! We’re sorry to hear that the ginger snaps arrived broken, but we’re glad to know that your sister-in-law still enjoyed the items. We value your feedback and will use it to improve our packaging in the future. Apologies for any inconvenience caused.
Warm wishes,
Team Ringtons
Thank you for sharing your thoughts, Andy. We're truly sorry to hear that your experience with us was not as you'd hoped. Customer satisfaction is important to us, and we strive to provide a positive experience. We would love the opportunity to resolve any issues you may have faced, so please don't hesitate to reach out directly.
Warm wishes,
Team Ringtons
“Good website and products are good value for money. However, I set up a subscription and my next order incorrectly showed a delivery charge. This was despite the provisional order being well over the free delivery threshold. I got a prompt response from the customer service team and they were polite. They passed it on to their technicians to sort out. However, I didn't hear anything back and the delivery charge still showed on the order. As I worry about these things, I decided to cancel my subscription to avoid incorrect charges.cto be fair, these things should be clear when setting up a subscription.”
Thank you for your feedback. We appreciate your positive comments about our website and products. We're sorry to hear about the confusion with the delivery charge on your subscription. Your concerns are important to us, you will have already received responses from both our online/customer care team, please let us know if you haven't Tel 0800 052 2440
Warm wishes,
Team Ringtons
Thank you for bringing this to our attention, Susan! We're truly sorry to hear about the delay with your order. Please know that we're looking into this matter to ensure you receive your items as soon as possible. Your patience is greatly appreciated, please contact our Customer Care Team to resolve this for you Tel 0800 052 2440
Kind regards,
Team Ringtons
Thank you for your feedback, Simon! We're sorry to hear that some products didn't meet your price expectations. We continually strive to offer great quality at affordable prices. We hope you'll give us another chance in the future!
Warm wishes,
Team Ringtons
“I bought online from Ringtons 2 types of teabags ie Breakfast blend and Traditional blend.I was looking to taste a strong bright malty taste from these tea bags but was disappointed.The taste was not strong even though i have a jug water filter just for tea drinking.
The tea i normally buy is Thomsons Irish breakfast brew which is strong but not too bitter or too much tannin.
The Ringtons tea bags were delivered on time within a week.
Another point is most tea bags are sold in packs of 80 but these Rington ones were in packs of 50.
If there is a stronger Ringtons tea i would buy but is there one.
I will drink the tea but will think twice about Ringtons
Jim from Sunderland”
Thank you for sharing your thoughts, Jim! We appreciate your feedback on the Breakfast and Traditional teas and we're sorry to hear they didn't meet your expectations for a stronger taste. Our Breakfast, Traditional and Gold teabags have all been given a Great Taste Award but do appreciate personal preferences. We always aim to provide a range of flavours to meet everyone's expectations, it would be interesting to get your feedback on "our ultimate" Gold tea bags, infuse for 3-5 minutes for the perfect cuppa.
We're glad to hear your order arrived on time, and we hope to see you again in the future.
Warm regards,
Team Ringtons
Thank you for your review, Suzanne! We're thrilled to hear that your friends were delighted with their gift, and appreciate your feedback on the prompt delivery. We hope that when you get the chance to try the tea and biscuits yourself, they exceed your expectations. We're always here to assist if you need anything further.
Warm regards,
Team Ringtons
Dear Rose,
Thank you for your feedback. We're sorry to hear that the dates on your recent order did not meet your expectations. We do list all of our best before dates clearly on our website. The good news is, the best before date listed on this product at the moment is July 2025 but that is only allocated to one product (Triple Chocolate Cookies) all of the other products in this gift has a good 3+ months on them, we hope you enjoy them.
If there's anything we can do to assist you further, please don’t hesitate to reach out to our Customer Care team 0800 052 2440
Warm regards,
Team Ringtons
“Very disappointed as gift I wanted to purchase had such a short best buy date was unable to purchase.
Also package was delivered without any warning. Delivery driver did not knock or ring doorbell and left package on open doorstep in pouring rain.
As the items were a thank you to surgical team following my extensive cancer surgery I wanted to wrap them up together but as outside packaging was soaking wet I was unable to.
I expected better from Ringtons”
Dear Janice,
Thank you for taking the time to share your concerns with us. We're truly sorry to hear that your experience did not meet your expectations, especially considering the thoughtful nature of your purchase. We understand that a short best buy date is disappointing, and we’re always striving to improve our product availability.
We also regret that your delivery did not arrive in the manner we aim for; it's important to us that packages are delivered with care. Your feedback is valuable and can see that we have already actioned this via email for you.
“I had thought of getting a order placed to top up on the gold bags I had just run out of and the van man showed up at my door. Told me about other stuff available. Free extra pack on first orders, thought lovely, went to the website, put in the order and to try some new things. Delivery took quite a while, first delivery schedule didn't even happen and then took another 2 days and was arrived via royal mail and not even the van man. Also. No free gold bag on first order. Sad times.”
Thank you for sharing your experience with us! We're sorry to hear that your delivery didn't go as smoothly as expected. We have looked into this for you and can see that the order was placed on 04/06/2025 and delivered on 09/06/2025, Dispatch can take between 3-5 working days so happy to advise this was within that time frame. We run different offers online and through our doorstep delivery service, if you purchase tea on your first visit (through a doorstep service and not online), you would get a bag of tea for free. If you wish to continue to order online, we have some great offers exclusive to online when you purchase our tea bundles. If you would like a doorstep visit going forward, please contact our customer care team Tel: 0800 052 2440, they would love to help further. We appreciate your understanding and look forward to seeing you again soon!
“Sent hamper for friends birthday but very disappointed that gift message is actually a piece of paper . Complained to Ringtons who said they would pass complaint on and heard no more.”
Thank you for your feedback, Alison! We’re sorry to hear that the gift message didn’t meet your expectations, and we appreciate you bringing this to our attention. We value your input and will certainly use it to enhance our customer experience. Rest assured, we have passed on your email you previously sent and have gone direct to our online team today with your feedback. Our gift messages are printed onto branded A5 quality paper with the gift message printed onto one side. We take all feedback seriously and always look for improvement where we can. Thanks again.
Warm regards,
Team Ringtons
“2 packs of earl grey delivered..opened the packs to split and decant..smelt faintly of earl grey..made a brew on 3 occasions and not a taste or smell of earl grey..using them as normal teabags but please sort this out.”
Thank you for sharing your experience, Dyane! We’re sorry to hear that the Earl Grey didn't meet your expectations in terms of flavour and aroma. Your feedback is invaluable, and we’ll certainly look into this matter to ensure our products are up to the standard we strive for. We appreciate your understanding and will follow this up with an email to yourself to discuss this further.
Warm regards,
Team Ringtons
Thank you for your feedback, Dawn! We're glad to hear the initial visit went well, but we’re sorry to learn that we haven't been back as expected. We appreciate your patience and please be assured this has been raised with the management team at your local office, who will contact you directly.
Thank you for your review, Jack! We're delighted that you enjoyed the tea and appreciated the service and delivery speed.
All suppliers of our products are members of the Round Table of Sustainable Palm Oil, an organisation that ensures the sustainable production, sourcing and use of Palm Oil worldwide. Being RSPO approved means that we have assurance throughout our supply chain that the Palm Oil we use in our products complies with a very specific set of environmental and social criteria.
By ensuring all Palm Oil used within our business is compliant with the rigorous standards of the RSPO, we are confident that we are able to supply products that not only taste great but are also sourced in the most ethical way possible too but we do take on board your feedback and we are currently working on multiple projects to reduce our footprint on the planet.
Looking forward to seeing you again! ☕✨
“I recently tried to purchase from one of your vans but was completely ignored. When I raised the issue, I was accused of lying about the situation, which was both upsetting and unacceptable. I only went ahead and placed an online order because my mum is a huge fan of your mint tea—otherwise, I would have taken my business elsewhere. Needless to say, I’m incredibly disappointed with the level of service I received.”
Thank you for sharing your experience, Sabirah. We’re truly sorry to hear about the service you received while trying to purchase from one of our vans. It’s disappointing to know that you felt ignored, and we certainly don’t want our customers to have such an experience. We're glad you went ahead with the online order for your mum's favourite mint tea. Please reach out to our Customer Care Team to look further into this matter for you. Tel 0800 052 2440 tea@ringtons.co.uk
“Used Ringtons for tea,coffee and treats.Found all the products to be of high standard
Last order never arrived after,7 days contacted Ringtons and was told to ring back the following day?
Then informed items would be dispatched asap
minus one item which is now out of stock but for which I have already been charged
So on delivery Ringtons do not seem to be efficient”
Hi Peter, thank you for taking the time to share your feedback. We’re glad to hear you found our products to be of high quality. We sincerely apologise for the delay with your last order and any inconvenience it may have caused. Your concerns regarding our service efficiency are important to us, and we appreciate you bringing them to our attention. We’ll strive to improve and ensure a better experience in the future. A full refund was issued yesterday for the item which was sold out. Thank you for your patience in us resolving this matter for you. If there’s anything else we can assist you with, please don’t hesitate to reach out.😊
Hi Michele! Thank you for sharing your experience with us. We're glad you chose Ringtons for your shopping. We value all feedback, and we’re always looking to enhance our services and products. If there's anything specific we can assist you with or if there was something that could have made your experience better, please let us know. We hope to see you again soon! 😊
“Very good quality goods, friend was very impressed. Gave 3 stars because there was a problem of wrong address delivery (my fault) the person that received it reached out to Ringtons to get to right person however when i spoke to customer care and they said they could do nothing not even call the person to tell them the parcel was meant for next door, luckily phoned friend and her husband picked it up. Disappointed that customer care would not at least advise person it was meant for next door and she would have contacted my friend.”
Hi there! Thank you for your feedback and we're glad to hear that your friend was impressed with the quality of our goods. We sincerely apologise for the delivery issue you faced – that can certainly be frustrating. While we strive to provide support in these situations, we understand your disappointment with our customer care response. Your comments will help us improve our service moving forward. Thank you for bringing this to our attention, and we hope the experience doesn't deter you from using us again.
Hi Margaret, lovely to hear from you. We have looked into this matter with urgency for you and can see that your parcel was delivered on Saturday 29th March. If you need to discuss this further, please do get in contact with our customer care team to resolve, - tea@ringtons.co.uk
Thank you for reaching out, Robert. We're sorry to hear that your coffee bags haven't arrived yet. We understand how frustrating this can be and appreciate your patience. I can see that our courier has tried to deliver these previously so sorry you seem to be missing each other however, this item is showing that it is out for delivery today for you.
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