“Please note in the order process I could not find where to add a message with the initial order 22/12/2023. Via Ringtons Ltd contact us: I had sent a message with the gift which was not delivered with the hamper. This is the first time this has happened having sent several orders.”
“Great product but let down by the delivery service. Waited in all day for it to arrive at 6.00pm! Suggest you use a more reliable company than Royal Mail.”
“Not happy with the delivery from Evri. Parcel ended up on doorstep for 7 hours as we were out and hadn't been told it was out for delivery. Luckily it didn't rain. No attempt made to re deliver it although it stated they would make three attempts.”
“The products are amazing, don't get me wrong but there's a couple of things that Ringtons could do when an order is placed for gifts that would make it so much better and more reassuring. We were notified that the item was 'something something dispatched' by both Ringtons and the courier company on Friday, two days after placing the order. Reasonable time frame. So you think, yay! it's on its way! Nope. That apparently was 'we're thinking about dispatching your order' and it wasn't actually dispatched until the following Tuesday. Not so great. Nowhere during the order process is there somewhere to include a message with your gift. This might be reassuring to slightly anxious recipients who are currently being bombarded with text message scams about parcels, especially when Ringtons manages to leave off the recipient's name from the parcel and it looks a little suspect when it arrives. Also they don't give the courier the second (recipient's) email address for tracking, just yours. Not entirely helpful if you're the other end of the country. Gifts aren't meant to give the recipient anxiety attacks. But once there and opened, the biscuits in particular do go down very well. ;)”
“Hamper delivered on time, with the wrong gift card message enclosed. Took two phone calls and an email to get the customer service staff to understand that I wanted the correct gift card delivered. Not really a big ask.”
“The flavour of tea is too strong for my liking and not the delicious, mellow Ringtons Tea I once drank in a local cafe. Unfortunately, l must have bought the wrong one, but not sure which one it is of the Ringtons teas they sell. Also, too expensive with the delivery fee on top.”
English