“Order tin biscuits as a gift asked for a message to be included and it was delivered no message and although it was a Christmas gift it was delivered early in December. The same happened with another Christmas biscuit hamper also delivered early Dec.. the biscuits are excellent quality but will think twice next year. I didn't want to leave the order too late because of selling out.”
Hi Eileen,
Sorry to read your feedback.
I can confirm that the order including the Festive Biscuit Tin didn't include a gift message as there wasn't one added and paid for on that order.
When any orders are placed on our website, we are unfortunately unable to put items on hold and deliver on required dates as items will always run the risk of selling out.
Sorry this isn't suitable for you however, we always appreciate your loyalty and support.
Warm wishes
Team Ringtons
“Ordered the Brazil nuts in chocolate and no doubt they will be lovely as usual. What I couldn’t believe was the shrinkflation of this year’s product versus last year. The product is significantly smaller than last year.”
Hi Lesley
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm wishes
Team Rington
“Products great but even though the package had 48hrs tracked on it. Took a week to receive it. Missed being able to give it to my sister as present, as she had returned to France before it arrived.”
Hi Dawn,
Thank you for your feedback regarding your parcel.
Your order was placed on 25/11/2025 and dispatched on 26/11/2025. The postage method selected was Royal Mail Economy, which typically allows 3–5 working days from dispatch for delivery.
I can confirm that your parcel was delivered within this timeframe. Unfortunately, this did not leave enough time for you to gift the parcel. If you would like to return the item, please contact our Customer Care Team on 0800 052 2440, and they will be happy to assist you.
Warm wishes
Team Ringtons
Hi Colin,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind sending us a few photos of the damaged items? That’ll help us look into what’s gone wrong and figure out whether it’s a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel. Our email address is tea@ringtons.co.uk
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm regards,
Team Ringtons
Hi there,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support.
Warm regards,
Team Ringtons
Kind regards,
Team Ringtons
Hi Karen,
Thank you so much for getting in touch with Ringtons.
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you, we would like to resolve this as quickly as possible for you. I can see that our Customer Care Team have been waiting for your reply to their email on 28/11/2025.
Just in case you aren't receiving our emails, could you please contact our customer care team to get this resolved for you Tel 0800 052 2440
Warm wishes
Team Ringtons
“Since the products purchased are Christmas gifts I am unable to comment on their quality.
My score is based on how the products were delivered which was not satisfactory.
I received notification from Royal Mail that they would be delivered on a specific day. This did not happen and I received no further communication from them, as to when the products would arrive. By chance, when I went to put rubbish in my main refuge bin, I discovered the parcel from Ringtons. Given that the products ordered were edible, I was appalled that they were left in a dirty refuge bin.”
Dear reviewer,
We’re very sorry to hear about the delivery issue and that the parcel was left in a rubbish bin. To avoid this happening again please make sure to alert Royal Mail of your leaving instructions once out for dispatch with them. We totally understand if you would like to return the items, please contact our Customer Care Team 0800 052 2440 to help.
Warm regards,
Team Ringtons
“Most of what I ordered was fine but the fruit cake I ordered (the main reason for my order) was terrible, and when I went to leave a review for it it came up 404 not found. Maybe I got the last of a bad bunch and it has been discontinued but it was very disappointing”
Hi There,
We’re really sorry to hear that the Sultana & Cherry Fruit Cake didn’t meet your expectations and that’s never the experience we want for our customers.
Just to let you know, this was a limited-edition item created especially for the festive season, and it has now sold out.
Regarding the issue with leaving a review, I appreciate you letting us know about the 404 error. I’ll make sure this is passed on to our technical team so they can investigate.
We truly value all feedback, whether it’s positive or constructive, as it helps us improve and serve you better.
Kind regards,
Team Ringtons
Dear Norman,
Thank you for sharing your feedback. We’re truly sorry to hear that your order did not meet your expectations. At Ringtons, we strive to ensure every delivery is packaged with care, and we regret that this was not your experience.
Please contact our Customer Care team Tel: 0800 052 2440 or email us at tea@ringtons.co.uk, and we’ll be happy to assist you with returning the items.
Thank you.
Warm wishes
Team Ringtons
“The top layer of the Christmas tin of biscuits were all broken , shame as they were a gift , I can understand transit problems but disappointed ,,, but that means I will have to eat all the lovely biscuits myself ,,, sad but not so sad ,,,,”
Hi Lynda, thanks so much for reaching our to us with your feedback. I can see that we have acknowledged this via email on 28/11/2025. In these circumstances we always ask for a few photos of the damaged items to enable us to resolve the issue. In the meantime, it's heart-warming to hear that you enjoyed the biscuits.
Warm wishes
Team Ringtons
“I enjoy a selection of Ringtons teas. Sadly there continues to be a lack of Gluten Free choice in biscuits and you can only eat white chocolate lemon cookies for so long before they get boring! I have bought gifts for family and they enjoy the selection very much.”
Hi Sandra,
Thank you for sharing your feedback. We’re glad you enjoy the tea selections, but we’re sorry to hear the gluten-free biscuit options aren’t meeting your needs. You'll be delighted to know we have launched our new Rewards bar with five crunchy chocolate bars each wrapped in smooth, creamy milk chocolate - perfect for snack time or a little treat on the go. Individually wrapped for freshness and gluten free.
https://www.ringtons.co.uk/products/rewards?_pos=1&_sid=d4c28b2b2&_ss=r
Kind regards,
Team Ringtons
“I bought a savoury nibbles gift box as a Christmas present along with two other items. They arrived in a large box. I was not over impressed with the savoury nibbles box, it was damaged on one corner and also the items were thrown about inside the box. Nothing was fixed down to stop them moving about and I do not feel the presentation was up to the standard for the price paid.”
Hi Sharon,
We’re really sorry to hear your savoury nibbles gift box arrived damaged and unsettled inside the outer packaging. That isn’t up to our standard, and we understand how disappointing this is.
Could you please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and they will happily resolve this for you.
Thank you for letting us know, and again our apologies for the disappointment.
Kind regards,
Team Ringtons
“I ordered The Monty hamper online for my mum for Christmas thinking it would be delivered in the blue box as was advertised on the website. However the items from the hamper were delivered in a plain brown box.
I admit the products are not the problem but I confess to being very disappointed that the hamper box was missing”
Hi Gina,
We're sorry to hear the packaging didn’t meet your expectations. I think you may have confused our Monty box with a different gift box. Our Monty box is designed for quick dispatch, with free delivery, as it comes in the brown box as seen on the website. In the information description it does say 'Please note that the box in the image is also used as the dispatch outer, unless other products are purchased alongside the Monty.' We understand how important gift presentation so we have created a number of specific Christmas and everyday occasion gift boxes. If you would like to discuss this further please contact our customer care team who will be happy to assist you. Once again we apologise for any disappointment caused.
Kind regards,
Team Ringtons
“I love this firm but would really like their products to be sent in a plain box, especially around the Christmas period. It has now spoilt the surprise as my husband took it in. But disappointed that customer services were so slow to respond.”
Hi Janine,
Thank you for your feedback. We're so sorry for disappointing you and your lovely dogs as we know this was a gift from them to your husband. Our customer care team don't work at night so they responded to your email as soon as possible the next working day. Sadly due to the speedy dispatch we were unable to cancel your order as it had already been dispatched. We had hoped the advice given to you to alter the delivery address via your Royal Mail tracking reference would have helped keep it a surprise, but sadly it sounds like this wasn't the case. I’ve fed back your preference for plain packaging to our team but as all our boxes are Ringtons branded, even if we'd manage to detain your order the Ringtons box would have still given the game away. If you’d like us to look into this further or assist with any current orders, please contact our Customer Care Team, we're happy to help.
Kind regards,
Team Ringtons
Hi Lynnette,
Thank you for sharing your concerns. We’re sorry to hear that you feel the product did not meet your expectations. Please be assured that our Product Development Team is highly experienced and committed to creating gifts that balance quality and affordability.
As mentioned previously, we encourage you to contact our Customer Care Team, who will be happy to assist you further. Tel 0800 052 2440
Warm regards,
Team Ringtons
“I was disappointed with the tea bags as had to rip them in half to separate them and quite a few were busted so couldn't use
And although the ginger snaps were lovely one of the packets were broken biscuits so disappointed
Absolutely loved the apple cookies.”
Hi Linda,
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind replying contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong with your teabags and figure out whether there's been a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm wishes
Team Ringtons
“Lovely gift for a friend paid £1 for gift card with greetings, unfortunately the wrong card was put in their gift box so they had no idea who it was from, until I rung them.”
Hi Evelyn,
Thank you so much for getting in touch.
We’re sorry to hear that the gift message was incorrect. We completely understand how frustrating it must have been, especially since the recipient didn't know who the gift was from That’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
We will also follow this up with an email to yourself. Thanks for your understanding and continued support.
Warm wishes
Team Ringtons
“The carton was badly damaged but thankfully the boxes of biscuits seem to be intact. I won't know for a while as they were bought as presents so I they haven't been opened yet. I'll let you know of their condition when I find out”
Hi Cynthia,
We’re sorry the carton arrived damaged, sadly Royal Mail don't appear to handle parcels as gently as we would like them to. It’s good to hear the biscuits themselves seem intact. Please keep us posted on their condition once they’re opened, and let us know if there’s anything we can do in the meantime.
Warm regards,
Team Ringtons
“not totally satisfied. leaflet didn't give prices. was told free delivery but had to pay nearly £4.you have to spend £35 to get free delivery. coffee was more expensive and didn't taste any better than the coffee I buy. bought apple biscuits which tasted like jelly so didn't enjoy. the best purchase was the snowballs which were bigger. overall I won't be purchasing again”
Hi Brenda,
Our latest Teabreak magazine includes all of our Christmas range, complete with product codes and prices for easy reference.
We do offer free delivery for doorstep customers; however, online orders are shipped via Royal Mail, which is why delivery charges apply in that case. I believe this may have caused some confusion, and I hope this clarifies things.
Please let us know if there’s anything else we can assist you with, we’re always happy to help.
Warm wishes
Team Ringtons
“Sent ti wrong address realised soon as ordered sent email, didn't receive rang up when email said was delivered rang uo very unhelpful more a less my fault not checking nothing they could do”
Thank you for reaching out. After reviewing your order in detail, I can confirm that it was placed on Friday, 31st October at 6:00 AM with the delivery address you provided at the time of purchase. As our offices operate Monday to Friday from 08:30 AM to 5:00 PM, this was outside our business hours.
We send confirmation emails immediately after an order is placed, which allows customers to review and verify all details, including the shipping address. We also provide a 30-minute window for any changes before processing begins. In this case, your order was dispatched the same day, and a shipping confirmation was sent to you at 14:16 PM.
When you contacted us on Friday 31st October, an email was initially sent to us stating the address which you had entered as your shipping address. When you sent your next email/phone-call, the order had already been delivered or was en-route to the address specified during checkout. If the parcel is refused and returned to us, we will issue a full refund promptly upon receipt.
We appreciate your understanding and remain available should you have any further questions.
Warm wishes
Team Ringtons
English