“The delivery was a Mother’s Day gift so to be delivered elsewhere so I don’t know what it is like yet. Both my mother and her neighbour are away this week, so I had to change the safe place then the date. The tracking service only allows you to make one change so I could not change the date!
The Royal Mail delivered a day earlier than the original email and left the package somewhere different. I just hope it won’t be too soggy when it is collected!
So, beware of the Royal Mail tracking service.”
Thank you for taking the time to share your experience, George. We're glad to hear that you chose our service for a Mother's Day gift, but we're sorry for the challenges you faced with the delivery and tracking. It sounds frustrating having to navigate those changes. We appreciate your feedback regarding the Royal Mail service; we’ll certainly take this into account. We hope the package arrives in great condition and provides your mum with a lovely surprise when she returns! If there's anything else we can assist you with, please let us know.
“I have the decaf tea for husband, which he likes. I have lemon & ginger and the peppermint. Unfortunately I have had to cancel mine as with the new packaging, not in the small envelopes, the flavour has disappeared, very disappointing also they burst in the cup and you end up with the tea at the bottom of the cup”
Thank you for your review, and we're glad to hear your husband enjoys the decaf tea. We're sorry to learn about the issues you've experienced with the new packaging. We appreciate your feedback regarding the tea bags bursting, too. We'll make sure to pass your comments along to your salesperson who can help investigate these issues for you, any teabags and packaging you have will be very helpful. If there's anything else we can assist you with or if you'd like to explore alternative options, please don't hesitate to reach out.
“Delivery service seems to be 1st class. Jake was obliging by fitting us in after we returned from an appointment for our 1st delivery. We had Ringtons delivered regularly in the early 1970's for a number of years. Now we use Decaf tea and coffee, and sadly the tea did not come up to our expectations. After 13 days of trying to get used to it, we were desperate for a cup of tea. There seemed to be very little flavour, so we have returned to our long standing favourite. Thank you anyway.”
Thank you for sharing your thoughts, Jani. We're pleased to hear that you had a positive experience with our delivery service and that Jake was able to accommodate you. However, we're sorry to learn that our decaf tea didn’t meet your expectations. We understand how important flavour is for a satisfying cup. If you ever want to explore other options or need assistance finding a tea that suits your taste, we're here to help. Thank you for being a long-time customer!
“Normally I would say ringtons are brilliant, however on this occasion I have to say not do good - advertised hampers for Mother’s Day which I ordered but it was delivered a couple of days later - well over 3 weeks in advance of Mother’s Day - surprise spoilt - been told in an email that it’s normal ora rice to send out within a couple of days - should have been in my opinion sent out to coincide with Mother’s Day - now have to buy something else to give on the day 🧐😡”
Thank you for your review, Helen. We appreciate your feedback and understand your frustration regarding the delivery timing for your Mother’s Day hamper. We do aim to send out orders promptly but recognise that coordinating delivery for special occasions is important. At the moment, our priority is to process and deliver orders in a timely manner, we are unable to hold orders for delivery on certain dates. We’re sorry to hear that your surprise was spoiled and appreciate you bringing this to our attention. 🌷💖
“I am very disappointed with the ginger biscuits because they are so much smaller than they were and still the same price. I won’t be buying them again.”
Thank you for your feedback, Liz! We're sorry to hear that you were disappointed with the size of the Ginger Biscuits. We understand how frustrating it can be when products don’t meet expectations. Your comments are important to us and something which we will pass forward to our Product Development Dept. However, as our Ginger Biscuits are hand baked, this can mean that all biscuits are not the same size, the reason that we sell each packet by weight (300g), not size or quantity.
Thank you for sharing your thoughts, Kenneth. We’re sorry to hear that the tea didn’t meet your expectations. We continually work to provide the best quality possible for all of our customers. We appreciate your honesty and hope you might consider giving us another try in the future. ☕✨
“We live in the Scottish islands, and we find the ?9.95 for delivery excessive especially as we send parcels this size and wait at half the cost. It's a shame because the tea is really nice the biscuits have been eaten and the jellies are being ratioed as I don't trust myself.”
“When I received my parcel I was very pleased, as it is a birthday present.
Chocoholics Gift Box. The box that it was in, was packed at the side, to stop it from moving. The chocolate box was not protected, so when opening the outer box, I caught the chocoholics box, now it has little holes going across the top.”
We're sorry to hear the chocoholics gift box was damaged upon opening due to not being protected across the top. Please can you send photographs of the damage to tea@ringtons.co.uk so we can look at putting things right for you?
“I've given three stars purely because you use Royal Mail. Had a measage from Royal Mail to say there was problem with the delivery and they could'nt deliver. Tried to ring Ringtons to see what the problem could be but could'nt get through. Two hours later the parcel arrived. Had similer problem with the last order. PLEASE change your delivery company. I have requested other company's to do this and they have abliged. I would give five stars on the quality of goods”
“I received 2 of the items I ordered, I have had a diary every year for the past 20 years- disappointing that there was not enough to go round. The salesman said the biscuit selection would be delivered next time. Our new salesperson is a helpful pleasant chap. Customer from Pickering.”
“My mother bought from the doorstep for years. She also bought my husband a diary every year. As she's passed I ordered one for him this year and a couple of treats for us. We were both disappointed with the quality of the Milk Chocolate Mallows and Caramel Wafers. Both tasted really stale. Also feel the quality of the diary is going downhill. I wouldn't mind paying more for quality. I'm just hoping this is a one off after having my mum purchasing from them for years, I do hope their quality isn't goung to be compromised.”
“Disappointed, biscuits broken. Can't understand why it was delivered in separate boxes especially when we are meant to be cutting back on packaging. Didn't have this issue when I had the doorstop service, but the day was changed which meant I couldn't use it anymore. Think I'll be only ordering tea bags in the future.”
“I don't give anyone full marks so don't be too disgruntled. The reason why I marked the Company 3 stars is because I had a Representative call at my property to ask if I would like Ringtons deliveries, after giving him my details he said the 'Van' would be around in about a week and the Driver would take my order and as a gesture of thanks would furnish me with a packet of Ginger Biscuits. Not only did I not have anyone call to take an order from me but I didn't get any Ginger Biscuits which I love. I have since made orders on-line with Ringtons and received my orders within good time. They have informed me at each step of the delivery and if an item was out of stock they e-mailed to say when it was next in stock which is rather efficient in my books. I haven't seen a Ringtons Van in the street since then either, I don't know whether because of the financial situation of Ringtons if this has been stopped now.”
“I ordered a gift box and a few other bits as a gift for my parent?s anniversary. I ordered it on 18th October as I needed it delivered by 24th. The delivery took too long and they didn?t receive it until the 26th. I really don?t understand how it took so long to dispatch and deliver”
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