“I love this firm but would really like their products to be sent in a plain box, especially around the Christmas period. It has now spoilt the surprise as my husband took it in. But disappointed that customer services were so slow to respond.”
Hi Janine,
Thank you for your feedback. We're so sorry for disappointing you and your lovely dogs as we know this was a gift from them to your husband. Our customer care team don't work at night so they responded to your email as soon as possible the next working day. Sadly due to the speedy dispatch we were unable to cancel your order as it had already been dispatched. We had hoped the advice given to you to alter the delivery address via your Royal Mail tracking reference would have helped keep it a surprise, but sadly it sounds like this wasn't the case. I’ve fed back your preference for plain packaging to our team but as all our boxes are Ringtons branded, even if we'd manage to detain your order the Ringtons box would have still given the game away. If you’d like us to look into this further or assist with any current orders, please contact our Customer Care Team, we're happy to help.
Kind regards,
Team Ringtons
Hi Lynnette,
Thank you for sharing your concerns. We’re sorry to hear that you feel the product did not meet your expectations. Please be assured that our Product Development Team is highly experienced and committed to creating gifts that balance quality and affordability.
As mentioned previously, we encourage you to contact our Customer Care Team, who will be happy to assist you further. Tel 0800 052 2440
Warm regards,
Team Ringtons
“I was disappointed with the tea bags as had to rip them in half to separate them and quite a few were busted so couldn't use
And although the ginger snaps were lovely one of the packets were broken biscuits so disappointed
Absolutely loved the apple cookies.”
Hi Linda,
I’m really sorry to hear your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
When you get a moment, would you mind replying contacting our Customer Care team - tea@ringtons.co.uk and send us a few photos of the damaged items? That’ll help us look into what’s gone wrong with your teabags and figure out whether there's been a packing issue with the dispatch centre or if Royal Mail have been a bit heavy-handed with your parcel.
Once we’ve received them, we’ll make sure to get this sorted for you as quickly as possible.
Thanks again for your patience, and if there’s anything else we can help with in the meantime, just give us a shout, we’re always happy to help.
Warm wishes
Team Ringtons
“Lovely gift for a friend paid £1 for gift card with greetings, unfortunately the wrong card was put in their gift box so they had no idea who it was from, until I rung them.”
Hi Evelyn,
Thank you so much for getting in touch.
We’re sorry to hear that the gift message was incorrect. We completely understand how frustrating it must have been, especially since the recipient didn't know who the gift was from That’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
We will also follow this up with an email to yourself. Thanks for your understanding and continued support.
Warm wishes
Team Ringtons
“The carton was badly damaged but thankfully the boxes of biscuits seem to be intact. I won't know for a while as they were bought as presents so I they haven't been opened yet. I'll let you know of their condition when I find out”
Hi Cynthia,
We’re sorry the carton arrived damaged, sadly Royal Mail don't appear to handle parcels as gently as we would like them to. It’s good to hear the biscuits themselves seem intact. Please keep us posted on their condition once they’re opened, and let us know if there’s anything we can do in the meantime.
Warm regards,
Team Ringtons
“not totally satisfied. leaflet didn't give prices. was told free delivery but had to pay nearly £4.you have to spend £35 to get free delivery. coffee was more expensive and didn't taste any better than the coffee I buy. bought apple biscuits which tasted like jelly so didn't enjoy. the best purchase was the snowballs which were bigger. overall I won't be purchasing again”
Hi Brenda,
Our latest Teabreak magazine includes all of our Christmas range, complete with product codes and prices for easy reference.
We do offer free delivery for doorstep customers; however, online orders are shipped via Royal Mail, which is why delivery charges apply in that case. I believe this may have caused some confusion, and I hope this clarifies things.
Please let us know if there’s anything else we can assist you with, we’re always happy to help.
Warm wishes
Team Ringtons
“Sent ti wrong address realised soon as ordered sent email, didn't receive rang up when email said was delivered rang uo very unhelpful more a less my fault not checking nothing they could do”
Thank you for reaching out. After reviewing your order in detail, I can confirm that it was placed on Friday, 31st October at 6:00 AM with the delivery address you provided at the time of purchase. As our offices operate Monday to Friday from 08:30 AM to 5:00 PM, this was outside our business hours.
We send confirmation emails immediately after an order is placed, which allows customers to review and verify all details, including the shipping address. We also provide a 30-minute window for any changes before processing begins. In this case, your order was dispatched the same day, and a shipping confirmation was sent to you at 14:16 PM.
When you contacted us on Friday 31st October, an email was initially sent to us stating the address which you had entered as your shipping address. When you sent your next email/phone-call, the order had already been delivered or was en-route to the address specified during checkout. If the parcel is refused and returned to us, we will issue a full refund promptly upon receipt.
We appreciate your understanding and remain available should you have any further questions.
Warm wishes
Team Ringtons
“Biscuits great.
Subscribed for 3 month delivery, notification of timing and dispatch via email was a matter of 5 hours which gave me no time to cancel, still had products left! Poor service, hence 3 stars. As a consequence subscription cancelled.”
Hi Joanna,
Thank you for your feedback. We’re glad to hear you enjoyed the biscuits, but we’re truly sorry to learn about the issues with your subscription notifications. Providing timely updates is important to us, and we appreciate you letting us know that this didn't work for you.
The good news is, we do have a doorstep service in your area, if you would like to know more information on this, please contact our Customer Care Team to help Tel 0800 052 2440
Warm wishes,
Team Ringtons
Hi Irene,
We’re so sorry you’re disappointed. The cost of cocoa has risen significantly, and because of this we had to rethink the product size to make sure we kept the quality, which we care deeply about, while still keeping it accessible. We chose to reduce the pack size so the chocolates remain just as you know and love them. We’ve worked hard to balance quality, value and affordability during a challenging time, and we truly appreciate your feedback and support
Best wishes,
Team Ringtons
Hi John,
Thank you so much for your review and for letting us know about this. We're really sorry to hear your order arrived in this condition, that’s certainly not the experience we want for you.
To help us put things right, could you please send a photo of all the damaged items to tea@ringtons.co.uk That will help us resolve this as quickly as possible.
We truly appreciate your patience and understanding, and we’re here to make this right for you.
Warm regards,
Team Ringtons
“Thank You for my recent order which arrived in super fast time BUT the person who packed it needs to learn how to pack as the Bon Bon was put in 1st & everything else on top of them so they are VERY flat & all stuck together which you can feel without opening the packet, these was going to be a stocking filler for a friend, i was going to mention this to our guy who is due this Friday & i have attached a picture for you to see & show the packer the state of them ~ As for the rest of my order they are perfect & put away until Xmas time.”
Thank you for your feedback Sharon. We’re glad to hear your order arrived quickly and that the rest of your items are just what you hoped for! We sincerely apologise for the packing issue with the Bon Bons and appreciate you bringing it to our attention. We will certainly address this with our team to ensure a better experience in the future. I will follow this up with an email to yourself to resolve.
Warm wishes,
Team Ringtons
Thank you for sharing your thoughts, and we're truly sorry to hear that you were disappointed ordering from us. We always strive to provide the best experience for our valued customers, and your feedback is essential in helping us improve. We hope to have the chance to win you back in the future!
Warm regards,
Team Ringtons
“I have been getting the Christmas boxes for over 15 years and you’ve took out the classic biscuits like chocolate nut cookies, short breads, white chocolate & lemon. Why oh why? Don’t mess around with an already good combo 😢. Just hoping the new flavours are ok.”
Hi Kay,
Thank you for being such a loyal customer for over 15 years! We truly appreciate your feedback. We understand how important those classic biscuits are to you and your festive traditions.
We have added two of our new, fabulous biscuits to the Biscuit Hamper. We hope you enjoy these new flavours, even if they’re different from what you’re used to. ☺️
Warm wishes,
Team Ringtons
“Resorted to online ordering after several issues with home service.
Order arrived intact and on time. Only issue was that chocolate Brazil biscuits had bloomed when opened the day after delivery.”
Thanks so much for getting in touch with us at Ringtons.
We’re really sorry to hear you weren’t completely satisfied with your Doorstep Service and Luxury Brazil nut Biscuits, that’s never what we want for our customers.
After looking into this, it sounds like the chocolate may have ‘bloomed’. This can happen when chocolate experiences a sudden change in temperature, causing the sugar to rise to the surface and give it a pale or white appearance. While it might not look quite right, rest assured it’s perfectly safe to eat and the taste shouldn’t be affected.
That said, we always want you to be happy with your Ringtons goodies. So, we will get this resolved for you.
Once again, we’re truly sorry for the disappointment and if there’s anything else we can do, please don’t hesitate to reach out to our friendly Customer Care team on 0800 052 2440.
Warmest wishes,
Team Ringtons
Thank you so much for your lovely feedback, we’re really pleased to hear you liked the hamper!
We completely understand your concern about the sell-by dates, especially when planning ahead for Christmas. For your peace of mind, we do list all best before dates on our product pages so you can shop with confidence.
If you'd prefer to return your gifts, our friendly Customer Care Team would be happy to help. Just give us a call on 0800 052 2440 and we’ll take care of everything for you.
Warmest regards
Team Ringtons
“This was a gift ordered for a sick colleague, the order for some reason was split, one part arrived within a day or two the other dissapeared although showing as despatched the same day. Called to query but told i had to wait the 5 days, called again and spoke to Rachel, the remainder of my order was delivered the next day, Rachel was a star shame about your warehouse as orders do sem to dissappear or arrive very badly packed and damaged.”
Thank you for your feedback, Diane. We’re glad to hear that Rachel was able to assist you and get the remainder of your order to you quickly. However, we sincerely apologise for the initial confusion and for the issues with your order’s packing and dispatch. Your experience is important to us, and we will definitely address these concerns with our warehouse team to improve our service. We appreciate your understanding and patience.
Warm regards,
Team Ringtons
Thank you for your review, Ivy. We appreciate your feedback and are sorry to hear that the gift message was missing from your package. It’s our goal to ensure every detail is perfect, and we understand how important personal touches are for your gifting experience. We will address this issue with our team to prevent it from happening in the future and inform you of our findings via email. Thanks so much for your understanding and patience.
Warm wishes,
Team Ringtons
“Products amazing as always, although very disappointed in the packaging, arrived damaged, squashed snowballs x 4 boxes which was just a total wast of money, I have never had a delivery arrive in such a condition.”
Thank you for your review, Jackie! We’re glad to hear that you enjoyed our products, but we’re truly sorry that your Snowballs arrived in less than perfect condition.
I believe my colleague has emailed you in regards to this. If you could respond to that email at your earliest convenience so we can get this resolved for you.
Warm regards,
Team Ringtons
Thank you for your review, Elaine! We’re sorry to hear that the ginger snaps arrived broken, but we’re glad to know that your sister-in-law still enjoyed the items. We value your feedback and will use it to improve our packaging in the future. Apologies for any inconvenience caused.
Warm wishes,
Team Ringtons
Thank you for sharing your thoughts, Andy. We're truly sorry to hear that your experience with us was not as you'd hoped. Customer satisfaction is important to us, and we strive to provide a positive experience. We would love the opportunity to resolve any issues you may have faced, so please don't hesitate to reach out directly.
Warm wishes,
Team Ringtons
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