Hi Annette,
Thank you for taking the time to share your feedback with us. I’m really glad to hear you liked the look of our Mother’s Day hampers, though I’m sorry to hear you felt they seemed a little expensive for the items included.
We do try to price our hampers fairly based on the individual product values, the presentation, and the packaging and handling required to make them gift ready. That said, your comments are really valuable, and I’ll make sure they’re passed along to the team who plan our seasonal ranges.
Kind regards,
Team Ringtons
“Put the kettle on, you'll need a brew after this, feel free to take a seat and nibble a ginger snap while you read my essay (apologies in advance)
Ringtons products are second to none. I really don't mind paying that little bit extra for quality. One or two things are still overpriced though.
I will in future stick to ordering from my Ringtons man though, after my overwhelming need to restock, fearing I would run out of crumbly mints and ginger snaps, denoting the end of the world as I knew it took over as I submitted myself to ordering online. I'd missed Andy calling a couple of times and as I placed my order, I felt that ripple of guilt as if I'd cheated on him but still I pressed enter and parted with my sixty something pounds. A couple of days later this HUGE box arrived, with my name and address on, half full, fruit tea boxes crushed under a jar of coffee... This was someone else's order inside. It was almost as if karma had sprinkled it's wickedness for my betrayal. After a brief chat with customer services (lovely lass) I was asked to reseal the box and take it to the post office to return. Oh joy... At least it was a freepost address. I struggled to open my car door with no free hand due the size of the box, I did manage to place the box on the back seat, giving myself a silent cheer as I had an incling I'd been more successful and careful setting this order off on its return journey. The post master was a little dramatic initially refusing the box as 'too big', then after explaining for the forty millionth time I didn't need a postcode to return it, he succumbed to my request. Whether or not it ever reached its final destination is anyones guess, I never did receive any further communication. Not a thank you, kind regards or a cheers love in sight. Now the 2nd attempt whereupon Ringtons tried to get my order correct was unexpected as no communication was sent to advise when delivery would be. Impressed it was sent 1st class mind, surprisingly correct and not a squished teabag in sight. Happy days, sadly not so much as a 'whoopsie daisy' apology for the 1st error.
Conclusion - products are great, some are overpriced, Ringtons man exceptional, online services are poor, warehouse packers need an annual free test included in their contracts, although probably just ensuring they can read would be adequate.
Apologies if anyones cuppa went cold in the time it took to read this.”
Hi Elizabeth,
I’m really sorry that you received an incorrect order, I understand how frustrating that must have been. I’m glad to hear the issue has now been resolved after speaking with our Customer Care team the correct order was resent.
If at any point you need your sales person to call with some stock please feel free to contact our customer care team on 0800 052 2440, they will be happy to contact your local sales person to arrange a call.
Kind regards,
Team Ringtons
“The product is good but despite being a loyal customer of many years Ringtons very rarely offer any reward in the form of discounts on future purchases. They also unfortunately use the Post Office for deliveries who regularly email a delivery date and time and then change it”
Hi there,
Thank you for your feedback. We really appreciate you taking the time to share your thoughts.
At Ringtons, our priority is to offer high quality products at fair, affordable prices all year round, rather than increasing prices and then discounting them later.
We aim to keep our everyday prices as low and consistent as possible so that all customers new and loyal can enjoy good value every time they shop with us.
We understand that discounts and reward schemes can be appealing, and your comments are genuinely helpful as we continue to review how we thank our loyal customers.
We will also be forwarding your comments onto the relevant team with regards to your experience with Royal Mail Delivery.
Please do reach out if we can help with anything else.
Kind regards,
Team Ringtons
“On this occasion I was not happy with my delivery, the flower jars I ordered was smashed and flower candle was smashed, I have told you about it but nothing has been done to resolve it.”
Hi Sharon,
I am so sorry to see your items received where damaged. My colleague did reply to your email sent on 25th February at 15.45, our reply was sent on 25th February at 16.15 with a request to send photo's of the damaged items. Sadly, we did not hear from you after this point. We would like to get this resolved for you. If I could ask you to call our customer care team on 0800 052 2440.
Kind regards,
Team Ringtons
Hi Christine,
Thank you so much for your feedback. We’re glad you enjoyed the ginger snaps, and we’re sorry the sultana biscuits and lemon & white chocolate were not to your individual taste.
Kind regards,
Team Ringtons
“I found your website difficult. I sent you an enquiry about door step deliveries.
As I'm on a trial of decaffeinated tea and coffee I needed to order in a day or so
Which I did. I tried to add the code given for my first order but failed. The
Order was sent very quickly and arrived as expected. The quality of my order
Is excellent. Lovely ginger biscuits and coffee and teas.”
Hi Rosemary,
Thank you for your feedback. We’re glad the order arrived quickly and that you’re enjoying the ginger biscuits, coffee and teas. We’re sorry the website was difficult to use and that the code didn’t work for your first order.
When placing your next order if you would like to use the reference "Laura10" and this will enable your 10% discount to be used.
If you’d like, we can assist with placing future orders. Please feel free to contact our Customer Care Team on 0800 052 2440 or tea@ringtons.co.uk and we’ll be happy to help.
Kind regards,
Team Ringtons
Hi Jill,
Thank you so much for getting in touch.
I’m sorry to hear that your order didn’t arrive in the perfect condition we’d expect, that’s not the experience we want for you.
I can see that we have now resolved this for you, any further queries on this, please don't hesitate to contact us. Thanks so much for your continued support.
Kind regards,
Team Ringtons
Hi Eileen,
We are incredibly sorry to see your order didn’t arrive in perfect condition, that’s certainly not the experience we want for you.
I am pleased to see that you contacted us to let us know and can see that this has now been resolved for you.
We value all feedback regarding packaging, rest-assured that this has been passed onto our online department to review going forward.
Thanks so much for your continued support, we appreciate it!
Warm Wishes
Team Ringtons
“Bought these to give as birthday gifts assuming they would arrive in a 'hamper style box'. Not so. Box was gigantic and half empty leaving the biscuits rattling around and looking lost inside. I am sure the recipients will think I have taken half of them out to eat myself!! And what a waste of packaging to say nothing of the added weight and extra carriage costs for which the customer pays. Sure the biscuits will be fine as Ringtons biscuits usually are.”
Hi Hazel,
Sorry to hear the gift box didn’t meet your expectations and the packaging felt wasteful. We appreciate the feedback on presentation and will pass this to our packaging team to review.
We hope everyone continues to enjoy the biscuits.
Kind regards,
Team Ringtons
Hi there,
Thanks for your feedback. We’re glad you found the website easy to navigate. If there’s anything we can do to further improve your experience, please let us know.
Kind regards,
Team Ringtons
“First time purchase as a Christmas gift for a family member, whilst the delivery was absolutely superb concerning the time of year, the ordering process wasn't particularly perspicuous. Contacting the company following orders is also extremely difficult and I still haven't had any response to any of my queries. I doubt I will reorder in the future.”
Hi Peter,
Thank you for sharing your feedback. We’re so glad the delivery was punctual.
We're so sorry that you didn't receive our email that was sent on 22nd December, I'm wondering if it has gone into your junk folder. If you need further assistance please contact our customer care team on 0800 052 2440 they will be happy to help
Warm regards,
Team Ringtons
Hi Diane,
I'm very sorry to hear your order didn’t arrive and was returned by Royal Mail. Sadly it appears that when you placed the order the door number was missed off the address so Royal Mail were unable to deliver it and it was returned to us.
I believe you have been in touch with our customer care team who will help resolve this for you.
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
“Disappointed with the quality of the coffee, would not order again which is a shame. The coffee is very weak when comparing against other instant coffee, have to use 2 or 3 times the amount. Nice presentation and quick delivery, biscuits, chocolate wafers, and tea bags very good. Who at Ringtons approved the coffee? A tea drinker perhaps 🤔”
Hi Wayne,
Thanks for sharing your feedback. I’m sorry to hear you found the coffee disappointing and that it didn’t meet your expectations. We’ll pass your comments about strength to our coffee team for review.
If you’d like us to look into this further or arrange a remedy, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
Hi Elaine,
We're really sorry to hear you were unhappy with the packaging. The Monty was designed as a quick dispatch box that is ready for immediate postage.
The description and the image on the website show the brown box the Monty comes in to avoid confusion with our gift range.
If you need any help on choosing a more suitable gift in future please get in touch, we'll be happy to help.
Kind regards,
Team Ringtons
Hi Joanne,
Thank you for getting in touch. We've had a look at your order with the reference number attached and it doesn't appear as if you purchased or added a gift message.
If you'd like to discuss this further please contact our customer care team on 0800 052 2440 or tea@ringtons.co.u.
Kind regards,
Team Ringtons
“I ordered a Monty hamper to be delivered to my friend for her retirement and paid a small amount extra to have a gift card included so she would know it was from me. Unfortunately no card was enclosed and when I didn't hear from her I had to awkwardly ask if she had received anything from Ringtons. This spoilt my surprise. The product itself was lovely but disappointed with the lack of my gift card and message.”
Hi Pamela,
We're sincerely sorry that your gift message was not in your parcel. Before Christmas we proactively sent emails to those customers who could have potentially been affected by a fault with our gift message printer. Sadly this issue was not communicated to us before some orders were processed. As a result some parcels were sent without messages included. We are so sorry this error has occurred this is not the experience we want for our customer especially at this time of year when gifting is so important.
If you’d prefer to discuss this further, please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk.
Kind regards,
Team Ringtons
“I love Ringtons biscuits excellent quality so I decided to.buy the christmas cake mix in fact I bought two
Made up as on the box. Left in for 2.5 hours felt good on the top.no nice christmas smell.ledt to cool..eventually got out of the container and raw at the bottom
Back in oven another hour still raw at the bottom.
Awful purchase”
Hi Valerie,
Thank you for sharing your feedback. We’re really sorry to hear that the Christmas cake mix didn’t turn out as expected. We understand how disappointing that must have been, especially when you were looking forward to a festive treat.
We’ve been producing cake mixes for over 10 years and have thousands of happy customers, but we also know that every oven is different, and baking times can vary quite a bit. This can sometimes lead to uneven results, even when following the instructions.
Your comments are very valuable to us, and we’ll review them with our product team to see if we need to make any changes to the instructions.
Thank you again for your honest feedback and for being a loyal fan of Ringtons biscuits, we truly appreciate your support.
Kind regards,
Team Ringtons
“My Sister was pleased with her gift but was lucky to receive it. The parcel was left at a different address and was left out all night despite there being a parcel box. Good product but, very poor delivery service and I paid extra for the delivery!!!”
Hi Paul,
Hi Paul,
I’m really sorry to hear about the delivery issue wth Royal Mail. The parcel arriving at a different address and being left out all night isn’t acceptable and it isn't what we want for our customers.
If there was anything damaged please contact our customer care team on 0800 052 2440 or tea@ringtons.co.uk and we’ll help resolve this.
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
Hi Lynn,
Thanks for sharing. We’re glad the hamper arrived on time and that your friends love it. If there’s anything else we can help with, please let us know.
Kind regards,
Team Ringtons
“There was no opportunity to provide a gift card with my purchase meaning the person I was sending it to didn’t know who the ringtons present was from - please improve your service to allow this to happen going forward please”
Hi Martin,
Thank you for your feedback. We understand how this helps the recipient know who it’s from. so your comments will be passed onto the online team
Kind regards,
Team Ringtons
Kind regards,
Team Ringtons
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