“Product is great as always however the change of delivery service to Royal Mail is a disaster and could influence whether I continue the longstanding family tradition of using Ringtons in tge future. The Royal Mail 48 hour delivery service was several days late and their tracking service dreadful.”
“I had been looking forward to enjoying Ringtons Belgium chocolates which had just come back into stock and ordered two boxes. Unfortunately they had obviously been stored badly and seem to have melted, become misshaped, and were covered in a patchy white bloom. Although well within date, they were inedible. I photographed them and sent the images to Ringtons who responded immediately and refunded my money which is excellent service. I hope they will look into what caused this as I would like to reorder when a fresh batch comes in. They are normally delicious and well worth the wait.”
“Product great but sent to the incorrect address . Totally my fault but I emailed as soon as I’d realised it had the wrong delivery address and it took 3 days for customer services to come back to me to apologise for the emails not working , by this point I already had the item so it was too late . It was my fault but didn’t think that apology 3 days later was very good and can’t believe a company as large as Ringtons took that long to sort the problem .”
“I was disappointed with this service as I ordered on the Tuesday before Fathers Day as a gift & it wasn't dispatched until the following Tuesday, for some unknown reason, so didn't arrive until the Thursday after the day. I'd ordered based on some biscuits I was given at Xmas & thought they were excellent.”
“Product fine. Logistics let it down.Ordered early and paid for 1to 2day delivery. Took 48 hours for order to be despatched So in total 4 - 5 days for parcel to be received.”
“Love all the biscuits - always brilliant accompaniment for a cuppa . This lost 2 stars as marshmallow biscuits were completely flattened underneath the weight of the biscuits packed on top of them - not great packing .”
“This was a Mother's Day (27th March) gift which I was advised when my order was confirmed would be delivered on 25th or 26th March, but it wasn't delivered until 28th March, so that didn't go down well!”
“While the products are nice , it’s sold as a hamper , when I opened to slightly damaged box it’s straight into the goods , so now have to decant into another hamper or box , emailed 3 days ago and no reply”
“I was very anxious due to being told my delivery would be 16th December or before but didn’t get delivered until a few days after but both hampers were amazing ??”
“If you're struggling to meet demand, don't give innacurate delivery span information on the website. Be honest and transparent about fulfilling the delivery. Dont say it'll be 2 to 3 days if it's going to be a week. You have good products, but your communications could result in a lack of future trust from the consumer.”
“Please note in the order process I could not find where to add a message with the initial order 22/12/2023. Via Ringtons Ltd contact us: I had sent a message with the gift which was not delivered with the hamper. This is the first time this has happened having sent several orders.”
English