Hi Jillian,
Thank you for the 5-star review and for giving us your thoughts. We're sorry to hear the packaging didn’t meet your expectations. Our Monty box is designed for quick dispatch, with free delivery, as it comes in the brown box as seen on the website. In the information description it does say 'Please note that the box in the image is also used as the dispatch outer, unless other products are purchased alongside the Monty.' We understand how important gift presentation so we have created a number of Christmas and everyday occasion gift boxes. If you would like to discuss this further please contact our customer care team who will be happy to assist you. Once again we apologise for any disappointment.
Kind regards,
Team Ringtons
Hi Bernadette,
Thank you for the fantastic 5-star review! We’re delighted to hear you’re happy with the quality of our goods and that they arrived quickly. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi John,
Music to our ears! Thank you for the fantastic 5-star review! We’re delighted to hear you’re enjoying Ringtons as always. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi there,
Thank you for the fantastic 5-star review! We’re glad the quick delivery met your expectations. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Simon,
Thank you for the fantastic 5-star review! We’re delighted you love our products and service. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi ShirleyAnne,
Thank you for the fantastic 5-star review! We’re delighted you found it easy to order and your delivery arrived promptly. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Elaine,
Thank you so much for getting in touch and sharing your thoughts about our Chocolate Brazil's, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact.
Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size from 350g to 200g, and the price has been adjusted accordingly from £11.99 down to £9.99. That way, the chocolates stay just as you know and love them.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
Kind regards,
Team Ringtons
Hi David,
Thank you for the fantastic 5-star review! We’re glad you like our traditional caddy. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Julie,
Thank you for the fantastic 5-star review! We’re delighted you love our products and service. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Carolyn,
Thank you for the fantastic 5-star review and for being such a loyal customer! We’re delighted to hear you love our products and service and that you won’t shop anywhere else.
If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Excellent service. Parcel arrived very quickly after I placed the order online. Box was well packed and secure so everything was held in place.
Items are gifts for Xmas.”
Hi Janet,
Thank you for the fantastic 5-star review! We’re delighted to hear the service was excellent and that your parcel arrived so quickly. We're sure the recipients will enjoy their Christmas gift. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“I can't comment on the parcels as theyre Christmas gifts. However, in the past they've bought alot of happiness from the people I've gifted them too.”
Hi Deborah,
Thank you for the fantastic 5-star review! We’re delighted to hear the gifts have brought happiness to those you’ve shared them with. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
Hi Christine,
Thank you for the fantastic 5-star review! We’re delighted to hear your delivery was so quick. If you ever need anything else, just let us know. 😊
Kind regards,
Team Ringtons
Hi Anne,
Thank you for the fantastic 5-star review! We’re thrilled you think it’s the best tea you can get and your getting great service too. If you ever need anything else, just let us know. 😊
Kind regards,
Team Ringtons
“The parcel arrived as stated on the day. We unpacked it and found it had been very carefully packed. Some items were for stocking fillers, they look lovely and am sure the grandchildren will love them. We will be putting in another order as all items were well worth it. I am also thinking of having delivery's after the new year.”
Hi Sheila,
Thank you for the fantastic 5-star review! We’re delighted to hear the parcel arrived on time, was carefully packed, and that the stocking fillers will bring joy to your grandchildren. We look forward to helping with your next order after the new year.
Kind regards,
Team Ringtons
Hi Tracy,
Thank you for the fantastic 5-star review! We’re delighted to hear you’re happy with the fast delivery and quality products. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“Excellent products, the quality never varies but it is always good to try new lines. Our new salesman Simon is friendly and efficient, with a good sense of humour.”
Hi Carole,
Thank you for the fantastic 5-star review! We're thrilled you love our products and that Simon, your lovely salesperson, is keeping you supplied with all our goodies. If you need anything else, just let us know.
Kind regards,
Team Ringtons
“I have been a shopper at Ringtons for over 20 years and the quality of everything they sell is 1st class. My family love the Ginger Nuts. I just like everything, biscuits, chocolates, sweets and Christmas Treats. The online service is very quick and always comes well packed savings the biscuits from being crushed. An excellent old well established company with very friendly customer service staff.”
Hi Susan,
Thank you for the fantastic 5-star review and for being such a loyal customer all these years! If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
“I enjoy a selection of Ringtons teas. Sadly there continues to be a lack of Gluten Free choice in biscuits and you can only eat white chocolate lemon cookies for so long before they get boring! I have bought gifts for family and they enjoy the selection very much.”
Hi Sandra,
Thank you for sharing your feedback. We’re glad you enjoy the tea selections, but we’re sorry to hear the gluten-free biscuit options aren’t meeting your needs. You'll be delighted to know we have launched our new Rewards bar with five crunchy chocolate bars each wrapped in smooth, creamy milk chocolate - perfect for snack time or a little treat on the go. Individually wrapped for freshness and gluten free.
https://www.ringtons.co.uk/products/rewards?_pos=1&_sid=d4c28b2b2&_ss=r
Kind regards,
Team Ringtons
Hi Valerie,
Thank you for the fantastic 5-star review! We’re so pleased you’re enjoying the ginger snaps and we're confident your hubby will love finding a packet in his Christmas stocking. If you ever need anything else, just let us know.
Kind regards,
Team Ringtons
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