Hi Karen,
Thank you so much for the wonderful 5-star review! We’re thrilled you’re enjoying our products and that you’ve had brilliant service from Ringtons. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi there,
👍Thank you so much for taking the time leave us a 5* review. We're delighted you're happy with our products and service. 😊. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi Daniel,
👍 Music to our ears, thank you so much for leaving us a great review! 😊! We’re thrilled you think we’re the best tea company and that you enjoy our delicious products. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi Jeffery,
Thank you for the wonderful 5-star review! We’re glad you’re happy with the product and service.
If you need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“I was not in while the t-bags were delivered. I specifically said to put them in an enclosured area . This was not done and they were open to the elements for 2 days . I do hope that the t-bags were not totally ruined 😕”
Hi there,
Thanks so much for your feedback regarding your online order. Unfortunately we are unable to send direct message to Royal Mail regarding leaving instructions however, our tea is packaged in foil to withstand the elements so will be totally dry inside.
If you would still like to return them, we totally understand, no problem at all. Please contact our Customer Care Team to advise: 0800 052 2440
Warm Wishes
Team Ringtons
Hi Pamela,
Thank you so much for the wonderful 5-star review! We’re thrilled you love Ringtons and that you feel it’s worth the money compared to hampers. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi Dee,
Thank you so much for the wonderful 5-star review! We’re thrilled you found the service great and the gift selection suitable for everyone. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi Mark,
Thank you so much for the wonderful 5-star review! We’re thrilled delivery was spot on, packaging looks great, and the treats inside will be epic as usual. If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
“Fantastic tasting biscuits especially the hand baked ginger snaps and the triple chocolate cookies. I can say without a doubt they are truly gorgeous.”
Hi Jon,
Thank you so much for the wonderful 5-star review! We’re thrilled you enjoyed the hand baked ginger snaps and triple chocolate cookies, your kind words mean a lot to us.
If you ever need anything, we’re here to help.😊🎄🎁
Warm regards,
Team Ringtons
Hi David,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you’re enjoying the quality of our products and the ease of online ordering.
If there’s anything else we can help with, just let us know.😊🎄🎁
Warm regards,
Team Ringtons
Hi Christine,
Thank you so much for the wonderful 5-star review! We’re thrilled the large hamper was beautiful and well worth the money for your family.
If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
Hi Elizabeth,
Thank you so much for sharing this lovely review! We’re delighted to hear the gift brought such joy.
If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
“Excellent service and a wonderful choice of biscuits chocolates tea etc. Always order from Ringtons as my mother did before me and I have never been disappointed. Will always buy what I need from them.”
Hi Pamela,
Thank you so much for the wonderful 5-star review! We’re thrilled you’re enjoying our range and that you are now a loyal customer as your mum was. If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
Hi Francis,
Thank you for the wonderful 5-star review! We’re glad we could help with the forgotten present and that our service met your needs. If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
Hi Anne,
Thank you so much for the wonderful 5-star review! We’re delighted the hampers arrived quickly and look fabulous for Christmas gifts. It’s lovely to hear they’re a special treat for your friend.
If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
Kind regards,
Team Ringtons
“Very disappointed that the card wasn’t in the box so the person had no idea where the hamper had come from. Idea was to send a nice hamper to say thankyou to a friend as a surprise. Took a while to find out they had received it but they had no idea it was from me. They did like the hamper tho.”
Thank you so much for getting in touch. We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and not the experience we wanted for you. We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
In the meantime, I will follow this up with an email to yourself. Thanks so much for your feedback, and continued support, we appreciate it.
Warm wishes
Team Ringtons
“Beautifully gift boxed hamper sent to my elderly mother in law, Ringtons products are second to none, the only problem was the gift card I ordered to go in the gift was missing, luckily she guessed it was from me and rang me. I have sent an e-mail but not heard back as yet. This is my reason for 4⭐️ instead if 5.”
Hi,
We’re sorry to hear that the gift message was missing from your order. We completely understand how frustrating it must have been, and that’s not the experience we want anyone to have.
We’ve passed this on to our fulfilment centre so they can investigate what went wrong and make sure it doesn’t happen again.
I can see from your notes that we have been in contact to resolve this.
Thanks so much for your understanding and support.
Warm regards,
Team Ringtons
“Hamper bought as a Christmas gift for Aunt and Uncle, who live in Devon. They are delighted with the contents and having had Ringtones tea while visiting us they know that this is excellent quality. Reason for 4* review is the gift card was not in the hamper”
Hi Elaine,
So sorry to hear that your gift message wasn't included in your order, that's not the experience we want for you or the recipient.
I will follow this up with an email to yourself to resolve.
Thanks so much for your patience and support.
Warm wishes
Team Ringtons
Hi George,
Thank you for the wonderful 5-star review! We’re thrilled you enjoyed our biscuits and especially the Milk Chocolate Mallows.
If you ever need anything, we’re here to help.
Warm regards,
Team Ringtons
Hi Christine,
Thank you so much for the wonderful 5-star review! We’re delighted to hear you had a very good experience and that our customer service met your expectations.
If you ever need anything, we’re here to help. 😊
Warm regards,
Team Ringtons
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