Thank you for your wonderful review, Fiona! We're delighted to hear that everything was exactly as you ordered and that it arrived on time. Your satisfaction is our top priority!
Warm wishes,
Team Ringtons
“Resorted to online ordering after several issues with home service.
Order arrived intact and on time. Only issue was that chocolate Brazil biscuits had bloomed when opened the day after delivery.”
Thanks so much for getting in touch with us at Ringtons.
We’re really sorry to hear you weren’t completely satisfied with your Doorstep Service and Luxury Brazil nut Biscuits, that’s never what we want for our customers.
After looking into this, it sounds like the chocolate may have ‘bloomed’. This can happen when chocolate experiences a sudden change in temperature, causing the sugar to rise to the surface and give it a pale or white appearance. While it might not look quite right, rest assured it’s perfectly safe to eat and the taste shouldn’t be affected.
That said, we always want you to be happy with your Ringtons goodies. So, we will get this resolved for you.
Once again, we’re truly sorry for the disappointment and if there’s anything else we can do, please don’t hesitate to reach out to our friendly Customer Care team on 0800 052 2440.
Warmest wishes,
Team Ringtons
Thank you for your wonderful review, Elaine! We're delighted to hear that you enjoyed the gift you received for your birthday. We hope the Christmas gifts bring just as much joy to others.
Warm wishes,
Team Ringtons
“I bought some Ringtons ginger biscuits while in Yorkshire on holiday. When I got home I googled and found I could order directly from Ringtons. They do not seem to be available locally. Arrived and consumed too quickly. They are very good. Tim Buck”
Thank you for your wonderful review, Timothy! We're delighted to hear that you enjoyed our Ginger Snaps during your holiday. It's always great to know that our treats bring a bit of joy into your home.
Happy snacking,
Team Ringtons
“Bought 2 hampers for Christmas gifts. They look absolutely beautiful, bought them last year as well, the recipients loved them so much they have asked for the same again.
Well done ringtons the quality is amazing.”
Thank you so much for your wonderful review, Andrea! We're delighted to hear that the hampers were such a hit with your recipients. It means the world to us to know our quality continues to impress.
Warm regards,
Team Ringtons
Thank you for your wonderful review, Gemma! We're so glad to hear that the recipient was happy with their hamper and enjoyed all the lovely products inside. It’s always rewarding to know our gifts bring joy to others.
Warm wishes,
Team Ringtons
Thank you so much for your lovely review, Alison! We’re delighted to hear that you love your products and appreciate the careful packaging and delivery. It’s wonderful to know that you’re sharing the joy with your family this Christmas.
Warm wishes,
Team Ringtons
“It had been a while since I had ordered somw of the Ringtons lovely biscuits and I wasn't disappointed. We have already enjoyed our favourite ginger biscuits and looking forward to opening some of the otherspurchased. Delivwry was quick and well packaged”
Thank you for your fantastic review, Rita! We're so glad to hear that you enjoyed our biscuits, especially your favourites. It’s wonderful to know that everything arrived quickly and well-packaged. We hope you love the other treats you've picked out as well!
Warm wishes,
Team Ringtons
Thank you so much for your delightful review, Pauline! We’re thrilled to hear that you find our goodies tempting. It’s always lovely to have scrumptious treats so conveniently available. We appreciate your feedback!
Best wishes,
Team Ringtons
“I think Ringtons is a brilliant company. I've always loved their Tea, I'm a big tea drinker. The delivery is fast and products well packed. Very pleased with my orders.”
Thank you so much for your wonderful review, Audrey! We're thrilled to hear that you're a big fan of our tea and that your orders have been delivered quickly and securely. It’s always fantastic to know our tea is enjoyed by our loyal customers!
Warm wishes,
Team Ringtons
Thank you for your lovely review, Anne! It’s our goal to provide excellent service and it’s wonderful to know we’ve met your expectations!
Warm regards,
Team Ringtons
Thank you for your lovely review, Mandy! We're so pleased to hear that our products make the perfect gift. It’s wonderful to know you’re thinking of your loved ones with our gift range!
Warm wishes,
Team Ringtons
Thank you for your lovely review, Gwendolene! We're so pleased to hear that you’re happy with your order and that the delivery was quick. It’s wonderful to know we're meeting your expectations!
Warm wishes,
Team Ringtons
“I have a recurring order set up and its always excellent. I am kept up to date about the delivery and order. I do however wonder if the Gold Tea has been changed slightly as all of our family have commented about it not being as nice as usual and its taste has changed. Has anybody else noticed anything different?”
Thank you for your kind review, Madeleine! We're delighted to hear that your recurring orders have been excellent and that our delivery updates have kept you informed. We appreciate your feedback regarding the Gold Tea and understand how important consistency in taste is. We will certainly look into this matter. If you can please contact our Customer Care Team Tel 0800 052 2440
Warm wishes,
Team Ringtons
Thank you so much for your lovely feedback, we’re really pleased to hear you liked the hamper!
We completely understand your concern about the sell-by dates, especially when planning ahead for Christmas. For your peace of mind, we do list all best before dates on our product pages so you can shop with confidence.
If you'd prefer to return your gifts, our friendly Customer Care Team would be happy to help. Just give us a call on 0800 052 2440 and we’ll take care of everything for you.
Warmest regards
Team Ringtons
“I had a prompt reply to my email enquiry regarding your award winning tea which helped to place an order immediately. In answer to my question I was told that the ' cuppa' tea bag is for a one cup tea.”
Thank you for your kind review, Sunithi! We’re thrilled to hear that our team was able to assist you promptly with your inquiry about our award-winning tea. It’s always our goal to make your ordering experience smooth and enjoyable. We hope you thoroughly enjoy your 'cuppa'!
Warm regards,
Team Ringtons
Thank you for your wonderful review, Sharon! We’re so pleased to hear that you enjoyed both the tea and the goodies. It’s great to know that we could deliver joy to your door.
Warm wishes,
Team Ringtons
Thank you for your wonderful review, Margaret! We’re delighted to hear that you found the ordering process easy and that your delivery was prompt. We look forward to seeing you again in the future!
Warm regards,
Team Ringtons
“Delicious tea. Have it everyday. Bought the Gold teabags and the Northumbria loose leaf tea. Love both. Great flavour. Prompt delivery. Well packaged. And the reissue tea caddy is perfect too. Thank you”
Thank you for your wonderful review, Michael! We’re so pleased to hear that you’re enjoying both the Gold Tea and Northumbria Loose Leaf Tea. It's great to know that the flavour and packaging have met your expectations. We truly appreciate your feedback!
Warm wishes,
Team Ringtons
Thank you for your wonderful review, Joanne! We’re so pleased to hear that you love our tea and that our online ordering made it easy for you. It's fantastic that you had a great experience with the delivery as well.
Warmest regards,
Team Ringtons
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