“Excellent customer service and products. I bought some Christmas presents and also the Christmas cake mix which worked brilliantly and came with a tin that only needed a light grease with butter. I added eggs and butter and that was it. No waste at all, no sticky glacé cherries hanging around in a cupboard until next year when I find them and put them in the bin. Would thoroughly recommend.”
Hi Tracy,
Thank you for the lovely review! We’re delighted the Christmas cake mix worked brilliantly and that you’re happy with our service and products. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi there,
Thank you for the lovely review! We’re delighted you’re happy with the biscuits and to hear you’ll order again. If there’s anything else we can help with, just let us know. 😊
Kind regards,
Team Ringtons
Hi Mary,
Music to our ears! Thank you for the lovely review! We’re delighted you enjoy all our goodies. If there’s anything else we can help with, just let us know. 😊
Warm regards,
Team Ringtons
Hi Anthony,
We’re delighted you’re happy with our products and company, we couldn't ask for a better review. . If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Marilyn,
Thank you for the lovely review! We’re thrilled you’re enjoying our quality products. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Lynn,
Thank you for the lovely review! We’re delighted you enjoyed the hamper. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Michelle,
Thank you for the lovely review! We're glad it arrived on time and well packaged. If there's anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Michael,
Thank you for the review! We’re glad Ringtons made a great Christmas present. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“I bought this hamper as a Christmas gift for some very special friends of mine. They loved it and are very happy with their gift as am I. Great customer service and very fast delivery all add to a great experience. Very good value for money and I will be using Ringtons again in the future. Thank you!”
Hi Matthew,
Thank you for the wonderful review! We’re thrilled the hamper was loved and that you were pleased with the service and fast delivery. We look forward to helping again in the future. If there’s anything else we can assist with, just let us know.
Warm regards,
Team Ringtons
“Order despatched quickly and Royal Mail confirmed date and time of delivery. Nothing delivered on that date or time - after waiting in for a further 3 days contacted Ringtons customer services who said to wait another 24 hours. Still nothing received in the next 3 days. Contacted Ringtons again but no response. Then requested a refund which to Ringtons credit was received 4 days later. The lack of communication and response from Ringtons was bad. I accept things can go wrong but customer service was lacking and no apology from Ringtons.”
Hi Pam,
We’re really sorry for the trouble you’ve experienced. This isn’t the level of service we want to provide. Investigating this further for you, I can see our customer care team tried to contact you on several occasions via email to keep you informed of our findings, sadly the email address which was on your account kept rejecting our correspondence to you. To avoid this happening again, please email us at tea@ringtons.co.uk to update your email address and add a contact number onto your account.
Warm regards,
Team Ringtons
Hi Helen,
Thank you for the lovely review! We’re delighted you love the tea and biscuits. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Janet,
Thank you for the wonderful 5/5! We’re thrilled you’re enjoying the service and the tea. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
Hi Sheila,
Thank you for the lovely review! We’re glad you found the website easy to use and that you’re happy with the selection. If you need any help in the future, just let us know.
Warm regards,
Team Ringtons
Hi Neil,
Thank you for the glowing review! We’re thrilled you’re happy with the tea and service, and we really appreciate your continued support. If there’s anything else we can help with, just let us know.
Kind regards,
Team Ringtons
“I ordered presents for Christmas Gifts so won't know until after Christmas if everyone liked them! I'm sure they will though. The ordering process and delivery was excellent.”
Hi Joanna,
Thank you for the lovely review! We’re delighted you were happy with the ordering process and delivery. If there’s anything else we can help with after Christmas, just let us know.
Warm regards,
Team Ringtons
“Knowing one of my relatives uses Rington products I sent for their Sultana biscuits as part of a Christmas present. They arrived promptly, well packaged so stress free 10/10 from me. Thank you Ringtons.”
Hi Gwynneth,
Thank you for the lovely review! We’re thrilled the Sultana biscuits arrived promptly and well packaged, making your gift stress-free. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
Hi Janice,
Thank you for the lovely review! We’re delighted the gift is going to be loved by many. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“Very pleased with my order and delivery was quick 👍. I noticed the box of chocolate Brazils ( which I love) has shrunk I size but still the same price 😟”
Hi Mrs.,
Thank you for your lovely review! We’re glad you’re happy with the order and that delivery was quick. Thanks so much for getting in touch and sharing your thoughts about our Chocolate Brazil Nuts, we really appreciate it. We wanted to mention first that we care deeply about the quality of our products, and that’s something we’ll never compromise on.
Over the last couple of years, the cost of cocoa has risen significantly, and like many others, we’ve really felt the impact. Rather than change the chocolates themselves or push the price of the bigger box up too high, we made the decision to reduce the pack size and reduce the cost per box from £11.99 to £9.99. That way, the chocolates stay just as you know and love them but still remain affordable.
It wasn’t an easy choice, but we felt it was the fairest way to maintain the quality of the product while still making sure they’re accessible for our customers.
Please know we’re always working hard to balance quality, value and affordability, and we’re grateful for your understanding.
If you have any further concerns, please do get in touch with our customer care team on 0800 052 2440.
Kind regards,
Team Ringtons
Hi Kay,
Thank you for the lovely review! We’re thrilled you love our ginger snaps as much as we do. If there’s anything else we can help with, just let us know.
Warm regards,
Team Ringtons
“Beautiful goods.delivery and packing cannot be faulted.Only downside I was sent discount codes for 10%off non worked and recently received a discount code for free delivery to complete my order.It's coming up not valid. I do not understand why non of their discount codes do not work”
Hi there,
Thanks for your lovely message about the goods and delivery. We’re sorry the discount codes aren’t working, some of them do have an expiry date. If you’d like to contact our customer care team on 0800 052 2440 they'll be happy to look into it for you.😊
Warm regards,
Team Ringtons
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