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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
VERY PLEASED WITH THE KEYBOARD SUPPLIED BY RIMMERS MUSIC WHICH WAS RECEIVED SUPER FAST. MANY THANKS
Helpful Report
Posted 6 years ago
Excellent service from start to finish. Nothing was too much trouble. Friendly, helpful staff. Prompt delivery, and advice given about delivery services. Would certainly use this firm again.
Helpful Report
Posted 6 years ago
Bought an amp , which I found cheaper in multiple other places the next day (should have looked before buying really) . I then asked Rimmers to price match it . I had numerous emails from several employees aking about the cheaper prices and where they were . I provided 3 examples . They then refused to do a price match ... weird . In short .... do a google search before buying
Helpful Report
Posted 6 years ago
Hi I'm sorry to hear that you're disappointed with the price you paid for your amp. We do pride ourselves on being competitively priced and carry out regular checks with regard to prices. In order that we can look into this for you further, would you mind getting in touch with us at customerservice@rimmersmusic.co.uk ? Alternatively, please give us a call on 01772 622111 We would like you to feel happy with your experience with us. Thank you Regards Cathy
Posted 6 years ago
Fantastic service.
Helpful Report
Posted 6 years ago
Arrived in full in perfect order. However, no paperwork enclosed about how to access the free online lessons that were advertised as part of the sale. Nevermind, Youtube to the rescue!
Helpful Report
Posted 6 years ago
Hi Thanks for your review. Just in case you'd like to check out our online lessons, they can be accessed using the link that will have been on your order confirmation. If you can't lay your hands on that easily, please just drop us a line at customerservice@rimmersmusic.co.uk and we can forward you the link. Regards Cathy
Posted 6 years ago
This was an amazingly smooth transaction. I can highly recommend this company. Fast reliable service and a high quality product. This will be a great birthday gift for my son
Helpful Report
Posted 6 years ago
Bought a keyboard piano online and there was an issue with the online sale and item. I am a first time buyer and user of the Rimmers Music service. This was quickly identified by Rimmers and managed over the phone the next day. I received the item the day after this. I could not fault the customer service, quality and ease of purchase. I felt like I got a high level service and would recommend this business to anyone buying instruments and equipment in the future.
Helpful Report
Posted 6 years ago
Had a problem with my Alesis dm10 mk11 pro kit. Spoke to Rowan who has been very efficient and pleasant. Aless were out of stock of replacement part which took a couple of months but not Rimmers fault and she did keep me fully informed of progress. So well done Rowan. This is 2nd problem I've had and Rimmers have been brilliant both times, as they were when I bought the kit. Thank you.
Helpful Report
Posted 6 years ago
Stand was refurbished but looked new. excellent
Helpful Report
Posted 6 years ago
Placed the order and it was delivered on the day I was told and nice and early so wasent sitting around waiting. The product I ordered was in perfect condition and was able to use straight from the box. More than happy with the product and the service provided from Rimmers Music.
Helpful Report
Posted 6 years ago
Really pleased with the guitar it was exactly as described in the advert
Helpful Report
Posted 6 years ago
I ordered a Roland electronic drum monitor. It was delivered on time but there were two dents on the speakers. I called and also sent an email to Rimmers music and I still have not had a response. It’s been 2 weeks.
Helpful Report
Posted 6 years ago
Hi We're sorry to hear you received your item damaged. We have checked our system and are unable to locate any correspondence from you relating to this. We have tried to contact you as soon as we have received this review notification as we were extremely concerned. If you are able to please contact us so that we can look into this further for you. Regards Cathy
Posted 6 years ago
They were amazing from start to finish. The man I spoke to (Graham) when I ordered my digital piano gave me loads of great advice on how to get the best out of it and free apps I could use to access music and personally kept me updated on the delivery date. On the morning of delivery, I was contacted in advance to let me know when to expect it and then they demonstrated it's features when they had set it up. The product itself is extremely high quality and the sound is exceptional - I would highly recommend. Thank you!
Helpful Report
Posted 6 years ago
Outstanding service. Replied to my enquiry very swiftly and dispatched the item the same day. Iwould highly reccommend Rimmers Music. Many thanks
Helpful Report
Posted 6 years ago
Easy ordering online and a prompt next day delivery ;) The whole experience was very satisfying! Thank you Rimmers Music x
Helpful Report
Posted 6 years ago
Hello. I'm impressed. Thank you so much for such a nice, quick and professional service. It was very nice to me, to buy a great instrument in such a great atmosphere and in such an excellent, reliable company. Thank you again and best regards.
Helpful Report
Posted 6 years ago
Bought a Casio Celviano AP-470 from Rimmers Music, there were some delays with delivery Northern Ireland but it seems to have been more related to the shipping company. I was happy with the price and service, I would definitely consider Rimmers Music for future purchases.
Helpful Report
Posted 6 years ago
Bought a Gewa piano stool that arrived slightly damaged. Rimmers immediately sent out a replacement stool which arrived the next day. Excellent customer service and a very high quality product. I would highly recommend Rimmers to anybody.
Helpful Report
Posted 6 years ago
Fantastic service excellent product and great communication would highly recommend this company
Rimmers Music 5 star review on 15th March 2019
Helpful Report
Posted 6 years ago
Highly professional retailer who place customers at the heart of their business model. Excellent, knowledgable sales team who give good advice to customers. Flexible approach to pricing strategy in order to give customers a competitive, value for money retail experience. After sales team have a rapid, pro-active approach to resolving customers’ issues relating to equipment faults, providing timely intervention & working with suppliers in order to resolve problems quickly. Excellent communication & first class customer service. Full marks to Rimmer’s Music!
Helpful Report
Posted 6 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews