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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Fast delivery.
Helpful Report
Posted 6 years ago
Really pleased. Great price. Piano arrived next day, as ordered and undamaged with all the bundled bits included in the second box. I would recommend use again.
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Posted 6 years ago
Fast service
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Posted 6 years ago
Good quality
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Posted 6 years ago
I'm impressed. It is a company with a nice, fast and professional service. I was very pleased to buy a great instrument in such a great atmosphere and in such a great, reliable company. I recommend it to everyone. Thank you very much. Greetings.
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Posted 6 years ago
Delighted with service, delivery and product. Bought Yamaha digital piano. Seamless.
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Posted 6 years ago
Excellent supplier. Prompt despatch, well packaged and a superb purchase. Would use them again anytime.
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Posted 6 years ago
Very pleased with my Yamaha YDP163 bundle which was good value and arrived early the day after ordering. Rimmers staff were polite and helpful in promptly sorting out my order which I changed after originally ordering online.
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Posted 6 years ago
Demanded £216 for the return of a faulty item. Reported to UK Trading Standards. Awful company with some rude staff.
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Posted 6 years ago
Mr Plu I am so sorry you are unhappy with the situation with your piano. We have done everything within our power to resolve this for you. As the Kawai expert who visited your piano has certified your piano not to be faulty we have to rely on him as an expert. However, we still have offered to still take your piano back, but as it is a specialist removal item and requires 2 people, we need to charge for that collection service. As we have also explained you are welcome to arrange your own transport if that is more cost effective and the piano can be transported safely. If we can be of any further help please get on touch Regards Cathy
Posted 6 years ago
I ordered a new Yamaha FG820 acoustic guitar online from Rimmers. As promised it was the best price I could find. Easy and straight forward to deal with. Prompt service - delivered in 36 hour's, was well packaged and in undamaged and beautiful condition. Could not be happier - Thanks guy's !
Rimmers Music 5 star review on 7th March 2019
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Posted 6 years ago
I ordered my Yamaha piano online and was amazed when it really did arrive less than 24 hours later! Regular updates and tracking info on the order too. Easy to navigate website made selection that much smoother, and the price was unbeaten by other companies. Would recommend.
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Posted 6 years ago
Very quick delivery also good communication kept me up to date at all time , brilliant.
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Posted 6 years ago
Ontime and good service
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Posted 6 years ago
The item a Vox mini 5 is an excellent product, however, I was disappointed that .I could not see it in store, ir purchase it. One of the reasons .I would go to Rimmers is to try out things before purchase and I am more likely to buy from Rimmers if I can try before I buy, otherwise there is nothing to separate you from other online stores,
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Posted 6 years ago
Arrived quickly next day & excellent customer service. Problem was sorted out efficiently even though it was my fault. Very pleased with service
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Posted 6 years ago
Sorry but no option to give 0 stars so had to give 1,Ordered a guitar online in stock for next day delivery,emailed saying no stock but can get it in 3 to 5 days,rang up and confirm that it would be 3 to 5 days not 3 to 5 week like some places say,yes our suppliers can get it to us in 3 to 5 days,4 days later email saying unable to get it till june,now emailed to say it will take 3 to 5 working days for my money back, what a joke this place is, keep clear, A big thanks to rimmer for endless promises
Helpful Report
Posted 6 years ago
Hi Simon I’m so sorry you re disappointed. As we discussed on the phone were showing stock that we then found wasn’t available. We then as checked how quickly we could get a guitar for you and our supplier advised 3-5 days. We passed this information on in good faith; however we we chased this up when it was due, we were then regrettably informed of a much longer lead time, which was beyond our control. We did let you know as soon as we knew this and refunded your order as soon as you requested it. If we can do anything else to help now or in the future please let us know. Regards Cathy
Posted 6 years ago
I bought a second hand guitar amp for my son. He was over the moon with it. That’s as good as I can review the amp, however, the speed of delivery was excellent. Was delivered within 48 hours by courier at no extra charge, so again excellent.
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Posted 6 years ago
My order arrived very quickly. Very easy to order with.
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Posted 6 years ago
Guitar strings ordered. Informed they would arrive next day by special delivery. No delivery. Chased up. Three days later - No item Eventually you cancelled the order and credited me.
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Posted 6 years ago
Hi We re so sorry this has gone wrong. We shipped your strings when you ordered them. They were a specialist one off item of stock. We had no knowledge that you hadn't received them until you notified us. We have launched an investigation with our courier (we use DPD rather than the postal system as we find them more reliable ) It appears your item was lost in transit. As soon as you have let us know you had not received your order we have issued a refund as we are unable to source further stock of this item. Please do accept our apologies for any inconvenience. Regards Cathy
Posted 6 years ago
Great. There was a problem where an item was received damaged. Rimmers Music responded to my message immediately & resolved the issue perfectly.
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Posted 6 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews