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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Purchase came on time, and I will be using you again, with thanks Mr P.FLYNN.
Helpful Report
Posted 7 years ago
Max happy with you
Helpful Report
Posted 7 years ago
Order took over 2 weeks and several disinterested phone calls to process. When it was advertised as ‘order before 4, get next day delivery’. Furthermore, I was promised some sets of strings in a way of an apology but they never materialised. To conclude, I won’t order anything else through them!
Helpful Report
Posted 7 years ago
We are extremely sorry for the delay with this item. We will call this customer and resolve the issue to thier complete satisfaction. It appears one of our team have made a few mistakes and will will re-train them to ensure it does not happen again.
Posted 7 years ago
Love my new Yamaha YDP - 143!! Thanks to Kofi at Liverpool store for all your help and advice
Helpful Report
Posted 7 years ago
Every thing went exactly as Rimmers said it would
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Posted 7 years ago
The transaction was totally without problem. Rimmers Music service was prompt and efficient. I am entirely satisfied with my purchase.
Helpful Report
Posted 7 years ago
I ordered a product that was listed as being in stock, only to receive an email shortly afterwards to say that the item wasn't actually in stock after all. Admittedly, the communication was good and the item did eventually arrive a few days later than anticipated, but the company should perhaps review its inventory management system.
Helpful Report
Posted 7 years ago
Great package. Great bundle. Great price. Bit of a Ronseal moment - they did exactly what it says on the tin! Delivered expediently and I’m very happy with my purchase
Helpful Report
Posted 7 years ago
Great product and a competitive price
Helpful Report
Posted 7 years ago
Rimmers Music were very helpful to me in my order, unfortunately the tablet holder I ordered didn't fit, but there were no problems in returning it and getting a refund, I would definitely shop with them again as their prices are very good too with free delivery over £25 spent.
Helpful Report
Posted 7 years ago
Good product and service at a reasonable price.
Helpful Report
Posted 7 years ago
Good customer service. Long delay from supplier but kept me posted.
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Posted 7 years ago
Good product and good service
Helpful Report
Posted 7 years ago
Unfortunately Bugera V55 1 x 12" combo had very microphonic preamp valves and rattled so badly I had to return it, not shops fault but Behringer final test in China, checking these before dispatch would save a lot of hassle, refunded my money promptly!!!!!
Helpful Report
Posted 7 years ago
Rimmers easily had the best price for the boss katana I bought recently. The item wasn’t in stock but they still got the amp to me in less than a week.
Helpful Report
Posted 7 years ago
Excellent online purchase experience.Competitivly priced and straight forward easy finance options.Designated DPD drop off at local shop a plus if you are not in on delivery day.Would definitely recommend Rimmer's Music for your music equipment.
Helpful Report
Posted 7 years ago
great price and quick next day delivery.
Helpful Report
Posted 7 years ago
Ordered a guitar almost 2 weeks ago. Just called to find out where it was. I was told that their supplier cancelled the orders and the buyer was calling today to order some more. I was given no update on this, I wasn't informed on anything going wrong and have been expecting my guitar for over a week. The first time I called last week to find out its location had the worst hold system which makes you press star every 10 seconds to keep holding. After 20 minutes I gave up.
Helpful Report
Posted 7 years ago
We are very sorry this customer is not completely satisfied with our service. We were improving our systems and encountered a few errors to resolve. I am please to say we have improved and ironed out the errors on our systems.
Posted 7 years ago
Amazing workstation and amazing service! I waited a couple of months to post my views on this keyboard to see how it compares to the Korg Krome which I have used relentlells for everything and it is incredible how unbelievable this thing is! I see alot of people comparing the kronos to stage pianos and other workstations, nothing compares to this in my opinion as a professional workstation, you can programme anything to whatever you want! They give you the most amazing samples of Steinway, Berlin and Japan pianos that are incredible and totally customizable to fit a sound that you are after! I also want to mention that rimmers music have been absolouty amazing to shop with, items have arrived on time and prices are the best around!
Helpful Report
Posted 7 years ago
I have been disappointed with the level of service I received from Rimmers. Firstly, I ordered a piano on a Friday evening and it wasn't delivered until Weds morning so hardly next day delivery. Secondly, the customerservice@rimmers.co.uk is an unmonitored email address. I replied twice and didn't get a response. If Rimmers are serious about customer service then this has to change to be a monitored service. Thirdly, Rimmers do not provide delivery tracking information. Musical Instruments by their very nature are heavy, bulky and expensive. I think in this day and age it is not unreasonable that adequate delivery tracking is passed on from the company to the customer. An email stating that the goods have been dispatched is simply not good enough. Rimmers need to change their business processes to take the responsibily for providing their customers with full links to courier tracking services including consignment numbers allocated by the courier. I raised these concerns with Rimmers via email and was told a supervisor was looking into it. Two weeks later I haven't had a response so I don't have the feeling that I'm a valued customer.
Helpful Report
Posted 7 years ago
We are very sorry this customer is unhappy with our service. I will answer each point. First of all the order was after 4pm on Friday which is the cut off time for delivery for next working day. This means the order would be processed on Monday for delivery Tuesday. This information was emailed to the customer via automated systems that we have checked are working, sometimes emails can be blocked at the receiver, like junk or spam etc, we know these emails were sent. We supply tracking information, which again was emailed to the customer. As for why they did not get the product on Tuesday as they should have, the courier is saying a delivery was attempted and the customer was not at home so a card was passed to them stating the order would be delivered the following day, which took place. We are very sorry this customer is not happy and we always respond to customer service emails, after all we want to get repeat sales and recommendation. Our Operations Manager has already attempted to contact this customer several times but had no response as yet.
Posted 7 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews