Login
Start Free Trial Are you a business? Click Here

Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
My Keyboard arrived on time in perfect condition. The 30 free lessons online are proving very useful.
Helpful Report
Posted 7 years ago
Great service from the guys at the Wigan shop.
Helpful Report
Posted 7 years ago
Good communication. Good value. Fast delivery. My son is over the moon with the keyboard.
Helpful Report
Posted 7 years ago
Made an order online and after a week no delivery or communication, so I contacted them and was told they sent an email 2 days after my order, which I disputed. Later I was told the email had a typo in my addy and thus I never got it. After a few weeks and emails/calls I did get my guitar. But next day got an email from them telling me they still did not have my guitar. I wrote this email back; Not sure why I was sent this email AGAIN, as it was originally sent to me on the 26th. I actually (finally) had delivery of the F200B guitar yesterday. I checked it over and found 2 very minor defects, one on the volume control which I have already corrected my self. The other was a very tiny mark on the back of the body. The guitar sounds very good and has a nice action. I am very pleased with it and will be holding on to it. I must admit, I was on the verge of asking for a refund and buying it from GAK. Looking at you reviews it seems most transactions go trouble free. The main reason for problems is the fact that your website does not state if the item is in stock or not. Even your staff seem to have difficulty finding out if an item is in stock. Last and not least, communication with your customer (or rather lack of it). This is a major problem. I will say that you do reply quite fast on emails, and we did get there in the end. However, I doubt if we would have got there in the same time period without me constantly sending you emails and pushing for delivery. But, we did get there and I am now a happy man.
Helpful Report
Posted 7 years ago
Great service, quick to respond to questions, I got my delivery quicker than stated when buying. Will use again.
Helpful Report
Posted 7 years ago
Bought a Boss DD500 from these guys. Good comms, fast shipping and a great price. I'm a happy boy.
Helpful Report
Posted 7 years ago
Professional Service
Helpful Report
Posted 7 years ago
I was very pleased with the help I received all round really professional service.
Helpful Report
Posted 7 years ago
Delivery poor. Next day delivery didn't happen resulting in a frustrating, wasted day. Packaging damaged, possibly entered but goods not damaged. The Hofner shorty guitars are just what I wanted and I'm verry pleased with them.
Helpful Report
Posted 7 years ago
The delivery company attenpted delivery but the customer wasnt in so they delivered it the next day. Unfair review.
Posted 7 years ago
The speed with which the keyboard (a birthday present) was dispatched was most impressive and the price was very competitive.
Helpful Report
Posted 7 years ago
I am a beginner guitarist and have been playing (or at least trying to) for just over 6 months. Since playing guitar had become an obsession for me, I decided to treat myself to a new one that was more suited to me in terms of size, style, etc. On arriving at the store, there was no pouncing or pushiness and after a few minutes of browsing, I was approached by the enthusiastic and bubbly Vanessa, who did everything she could to help me find the perfect guitar. As a beginner amongst experienced musicians, I thought it might feel a little awkward strumming my full repertoire of open chords on numerous guitars but Vanessa made me feel at home, and even pulled up a stool when I asked if she’d be happy to give me a demo. I must have tried 5 or 6 guitars before making up my mind and I didn’t feel rushed at any time. I left the store with what I felt was the perfect guitar for me, and I would be surprised if there is another music store out there that can deliver this level of service. Many thanks to Vanessa and the rest of the team!!
Helpful Report
Posted 7 years ago
Excellent service and competitive prices, first rate.
Helpful Report
Posted 7 years ago
Purchased a Fender Classics 72 Custom Telecaster Pau Ferro at a competitive price from Rimmers Music. Purchased online on 29/05/18 and Delivered on 05/06/18. Therefore expected delivery from Fender Suppliers is approximately 7 days after ordering guitar from Rimmers Music, which was totally acceptable with myself. The guitar comes with a free gigbag and offer of free guitar setup, free online guitar lessons and free delivery. Unfortunately when I first purchased guitar I used an overseas Visa card, and although payment transaction completed ok, a glitch in the Rimmers Music Sage Pay security system would not allow order to be completed due to providing a UK shipping address. My initial order was cancelled and payment refunded to Visa. However during the transaction process, I initially lost out to the sum of £33 for Visa and Sage pay transaction charges, although I am happy to say that following communications with Leif at Rimmers, I was offered a partial refund of £33 on my order, which I accepted and can confirm that I have received. In general my communications experience with both Leif and Heather has been very good. (via both email and telephone). I probably made 4 to 5 Phone calls in total and never experienced any problems getting through to Leif. I did experience some delays in response to a couple of my emails, although in general the communications and level of customer service I received was very good. In summary my online purchasing experience with Rimmers Music has been very good, although I am realistic in my expectations, and realise that not everything is next day delivery or service. I was willing to wait and can say it has been well worth the wait and I would have no hesitation recommending them to others that are willing to wait.🎸🎸👍
Rimmers Music 5 star review on 15th June 2018
Helpful Report
Posted 7 years ago
Easy purchase, fast service.
Helpful Report
Posted 7 years ago
You just miss out on '5 Stars'. Ordered Alesis Command Mesh Kit set with Stool, Sticks and Headphones at 15:45pm. Everything minus the headphones come at 09:00approx the next day - now that's speedy delivery! Emailed to enquire where headphones are - advised out of stock and will follow shortly. Been over a week of me chasing and I am getting no reply. This isn't giving a good impression. Shame.
Helpful Report
Posted 7 years ago
they made my day i've always wanted a grand piano and they gave me finance to purchase one at great rate Thanks again Gerald
Helpful Report
Posted 7 years ago
Recently bought a TGI power box online from Rimmers Music. Got a personal call a few days later to say the one I wanted wasn't in stock but they had another similar one for the same price and postage. Delivered a few days later. Very happy with purchase and the fact that they took time to make personal contact. Thanks Rimmers Music!👍
Helpful Report
Posted 7 years ago
very happy with my purchase, communication and delivery was spot on
Helpful Report
Posted 7 years ago
Before I went to Rimmers I made the mistake of travelling to York to gear4music who are supposed to be one of the biggest and best.Their attitude is disgusting and they couldn't be bothered to serve me, I came away very disappointed. So I thought I would try someone more local and went to Rimmers in Blackburn. I eventually purchase an Alesis DM10 MK11 PRO drumkit from them and I have to say the service from them...especially Sam has been totally the opposite to gear4music. Rimmers have been brilliant. They try to help you, their Aftersales service is efficient and done with a smile. This is proper care for the customer and the whole experience has been a pleasure. Thanks Rimmers and thanks to Sam who served me and Andy his Manager. Well earned 5 stars.
Helpful Report
Posted 7 years ago
Great product. Good communication.
Helpful Report
Posted 7 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews