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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Recently purchased a Casio piano keyboard. Items came as described, very pleased with service and prices. Will use again Cheers
Helpful Report
Posted 7 years ago
Fantastic next day delivery and brilliant guitar
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Posted 7 years ago
Excellent in every respect. The product (in this case the new (P125 electric piano from Yamaha) is great and as described. The price equalled the lowest available on line. The options and purchase process were comprehensive and simple. Communications were clear and prompt and delivery way faster than the initial commitment. The offers and support from Rimmer look interesting. They will be my first port of call for all future musical purchases and I would recommend them to anyone.
Helpful Report
Posted 7 years ago
I wish I had read the 'one star' reviews before paying! "order before 4pm for next day delivery". They DO NOT hold these in stock! Their suppliers DO NOT have these in stock! YOU WILL NOT HAVE YOUR ORDER NEXT DAY as the website indicates. 48 hours after I ordered I got a notification saying they normally send these direct from their supplier and although they are sorry the order will be with me in three to four weeks. I can, of course, ask for a refund. I replied to that email asking for a refund, no response to email, I called the next day, got through to an ordering department who couldn't do anything other than email their customer services department for me. Still no reply. I rang the next day chasing the refund and got through to customer services, and requested my refund immediately and was told the product is coming back into stock so would I like a call back to order again! Yes, really! I advised I was too angry to deal with their company. I then let them know I was now going to order from my local Piano shop. This I have done, I have paid a little bit more (less than 10% more) and my local shop did not take payment until the product was in my possession, amazing customer service as well. I wish I had gone there first. It is now more than two weeks since I placed the original order with Rimmers and still have I two more days to wait until the money is back in MY bank account. Would not recommend to anyone... ...but saying that, you'll only find this review AFTER you get the 'out of stock' email that I did and do some digging! Your turn to write a similar review! Rant over.
Helpful Report
Posted 7 years ago
We are very sorry this order had an usual delay the customer was informed within a day but this is still very disappointing for them. We have improved our stock tracking technology in an attempt to prevent this type of error.
Posted 7 years ago
A professional, well-designed website combined with excellent service and efficient next-day delivery. What more can I say? Oh, the price was competitive as well. Well done!
Helpful Report
Posted 7 years ago
From initial phone enquiry at the Liverpool store to purchase and delivery of my piano I can honestly say the whole experience was just great. All the store staff I came into contact with were very helpful friendly and knowledgeable.
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Posted 7 years ago
Quick delivery
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Posted 7 years ago
What’s the point of having ‘make an offer’ on ebay if every time it is declined, even 50p less! Cheap way of enticing customers with no actual financial benefit to them. Will ignore in future.
Helpful Report
Posted 7 years ago
It was great. There was a little problem at the beginning but the team sorted it out. At the end of the day I got everything when I needed.
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Posted 7 years ago
Excellent service and product at a good price. Bought a Yamaha Apx600 electro acoustic in blue. Sound is amazing.
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Posted 7 years ago
Excellent service and prompt delivery of violin clip on tuner, 5*,cheers John
Rimmers Music 5 star review on 26th September 2018
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Posted 7 years ago
Great deal and outstanding next day service. Had trouble finding deal on Internet at first as likes of Amazon swamp results but eventually found deal from Rimmers who were offering a much better price.
Helpful Report
Posted 7 years ago
Called into Rimmers at Chapel Brow, Leyland earlier today to look at a couple of guitars. The staff were very helpful and friendly, especially Jake who did a brilliant demonstration of the guitars I was interested in. Top class service with brilliant prices too. 10 out of 10.
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Posted 7 years ago
Excellent speedy service! Many thanks :)
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Posted 7 years ago
My godson is very happy with the product I ordered for him. However your website needs reviewing as it allows (against your wishes) payment by an international credit card sourced on a bank ex-UK - in my case Mastercard and ABN-AMRO bank in The Netherlands. I had my order cancelled as a result even though successful. Confusing and time-wasting as I had to enter into further communications with yourselves and the receiving party and make an international bank transfer. Getting ready for Brexit perhaps? :-)
Helpful Report
Posted 7 years ago
Excellent response to order,quick delivery. Good quality product, excellent value for money.
Helpful Report
Posted 7 years ago
I Ordered Yamaha p125 bundle(in black), Greater product but Bundle come with white headphones witch is not a big deal... If they would work. Yes unfortunately only one side is playing. We ordered for my daughters birthday (Saturday) and parcel come Wednesday before her party witch ones again not a big deal. Owerall I definitely would come back to them.
Helpful Report
Posted 7 years ago
Really pleased with the guitar and the price. Was out of stock when I ordered the guitar and I arranged delivery after a week away in Ireland, it arrived the day after my return, so sample
Helpful Report
Posted 7 years ago
Easy to order and fast delivery. However they forgot to deliver the stool with the piano and due to the online customer service opening hours, I struggled to get a chance to call and let them know.
Helpful Report
Posted 7 years ago
Fantastic service!
Helpful Report
Posted 7 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews