I wish I had read the 'one star' reviews before paying! "order before 4pm for next day delivery". They DO NOT hold these in stock! Their suppliers DO NOT have these in stock! YOU WILL NOT HAVE YOUR ORDER NEXT DAY as the website indicates. 48 hours after I ordered I got a notification saying they normally send these direct from their supplier and although they are sorry the order will be with me in three to four weeks. I can, of course, ask for a refund. I replied to that email asking for a refund, no response to email, I called the next day, got through to an ordering department who couldn't do anything other than email their customer services department for me. Still no reply. I rang the next day chasing the refund and got through to customer services, and requested my refund immediately and was told the product is coming back into stock so would I like a call back to order again! Yes, really! I advised I was too angry to deal with their company. I then let them know I was now going to order from my local Piano shop. This I have done, I have paid a little bit more (less than 10% more) and my local shop did not take payment until the product was in my possession, amazing customer service as well. I wish I had gone there first. It is now more than two weeks since I placed the original order with Rimmers and still have I two more days to wait until the money is back in MY bank account. Would not recommend to anyone... ...but saying that, you'll only find this review AFTER you get the 'out of stock' email that I did and do some digging! Your turn to write a similar review! Rant over.