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Rimmers Music Reviews

4.8 Rating 4,265 Reviews
95 %
of reviewers recommend Rimmers Music
4.8
Based on 4,265 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Rimmers Music Reviews

About Rimmers Music:

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK.

We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). 
We also have stores on EBAY and Amazon retailing musical instruments. 

Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. 
We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. 

We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it.

We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with.

Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve.

We sell a huge range of musical instrumentssuch as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more.  We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store withmusical instruments for all the family.

Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company.

Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible.

We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day.

To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.

Visit Website

Phone:

01772 622111

Email:

marketing@rimmersmusic.co.uk

Location:

Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington,
Rimmers Music LtdUnit 18 Centurion Ind. EstateFarington
Lancashire
PR25 4GU

Rimmers Music 5 star review on 8th December 2025
Simon
Rimmers Music 5 star review on 2nd May 2025
Robin
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 8th April 2025
Lee
Rimmers Music 5 star review on 3rd April 2025
Steven
Rimmers Music 5 star review on 3rd April 2025
Clinton
160
Anonymous
Anonymous  // 01/01/2019
Very easy to order. Excellent delivery . Very pleased with quality of item ordered.
Helpful Report
Posted 7 years ago
Brilliant service an it does what it says on the tin,will be trading with this company more often
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Posted 7 years ago
My digital keyboard arrived very promptly as scheduled. Rimmers were really helpful in adding a last minute item to my order which meant that everything arrived at the same time. I'm very happy with the service and intend to make further purchases.
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Posted 7 years ago
First time to purchase from Rimmers Music, found them to be very quick to deliver to Northern Ireland and their postage fee I thought was reasonable. Would purchase again from them!
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Posted 7 years ago
Very satisfied. Guitar strings competitively priced, as described and promptly delivered. Will definitely use Rimmer's Music again in future.
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Posted 7 years ago
Great service, good communication. Very pleased with piano.
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Posted 7 years ago
Not happy that they sell stock they do not have. Most other music shops list out of stock items. I will never buy from Rimmers again as their site is totally misleading. They list at the top next day delivery if ordered by 4PM. Then under your item it says within 2 or 3 days. Then when they have received the online payment you get an email saying it will be dispatched in 7 days. I find this totally unacceptable and deliberately misleading. Very Bad job Rimmers.
Helpful Report
Posted 7 years ago
This customer review is completely unfair and not reasonable. As they state we do say we have a next day delivery and clearly let people know it does not apply to all products but products we have in stock, as anyone with any common sense would know! This customer is complaining because we are clearly stating the item is not in stock and will take 7 days to get to the customer before they order it ie on the product page and checkout! We are being as clear and informative as we can. This person has decided not to place an order and give a negative review (having called us up to tell us)! They were very abusive to our staff. They clearly have issues that are beyond our control. This review should be removed.
Posted 7 years ago
Goods arrived as promised & kept informed at every stage.
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Posted 7 years ago
Excellent service,next day free delivery.Cannot fault.
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Posted 7 years ago
satisfactory process.
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Posted 7 years ago
I ordered a great priced Fender Tweed case from Shaun at the Southport branch. great service and communication, cant beat , I would recommend Rimmers Music to anyone. Thanks
Helpful Report
Posted 7 years ago
Called into the Bolton store, staff seemed pleasant but weren't able to give us the help we needed. Came home and just ordered a keyboard off the internet, not good service. However, after our order was made we had a phone call from a really helpful man, I think he was from a warehouse in Blackburn to say that the keyboard we had ordered wasn't available but was really informative and a keyboard arrived the following day. Our son is really happy with it.
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Posted 7 years ago
Excellent price, fast secure delivery, website very easy to negotiate , I'm very pleased and would highly recommend Rimmers to anyone
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Posted 7 years ago
Item was out of stock, but Good customer service help, received item a few days later.
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Posted 7 years ago
Fast delivery , ordered 3 units £174 each no discount given when asked for. Found same units for sale on gear4music for £131 each after purchasing from rimmer. Disappointed to say the least, so much for price match.
Helpful Report
Posted 7 years ago
Bought a Yamaha digital piano, which was delivered the next day as promised. My only suggested improvement would be the ability to track the delivery - I wasn't absolutely sure it would arrive and to be able to track it would mean that one could be sure. Recommended
Helpful Report
Posted 7 years ago
I was delighted by the personal service from Jimi in Blackburn following my online order. He answered all my queries quickly and courteously and I am now able to make a start on my new retirement project - learn to play the piano. Thank you again.
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Posted 7 years ago
Great customer service!
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Posted 7 years ago
My son & I went to Rimmers today. We were greeted by enthusiasm & warmth. My son was encouraged to try the guitars. He played for ages & the gentleman was so helpful. Thank you Rimmers, a very happy customer with a beautiful new guitar
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Posted 7 years ago
I called in the Leyland shop to purchase a guitar stand, got chatting and made a tentative enquiry about guitar lessons. The staff took my details and said I'd be contacted by one of the guitar tutors. I was apprehensive and concerned about making a complete fool of myself being an adult. How fortunate was I when I got the call back from Lee Wharton. He put me at ease, during the initial conversation I told him I had an electric guitar and wasn't prepared to learn on an accoustic so if he was going to make me use accoustic I wouldn't be interested. Lee assured me that wasn't going to be a problem and he was happy to teach me on my electric guitar. I knew nothing, and couldn't read music which bothered me but Lee was and still is extremely professional, patient and encouraging, he makes the lessons fun and interesting which is important to me. I've learnt so much and still have much to learn. If you are looking for a guitar tutor then I'd recommend Lee Wharton he's most definitely an asset to Rimmers Music School.
Helpful Report
Posted 7 years ago
Rimmers Music is rated 4.8 based on 4,265 reviews