Dear Mrs Bradburn, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the expectations that customers have with our service and so it is brilliant to hear that you were satisfied with the service that you received from our company. Please do feel free to contact Rightio again for any repair work that you may require in the future as we will be more than happy to assist you. Best Regards, Fergal
Dear Mr Mattingly, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the expectations that customers have with our service and it is therefore brilliant to hear that our plumber was able to attend in the agreed time slot and that you found them pleasant and efficient in their work; we will be sure to pass on your kind words! Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
“The service I received from engineer no.4709 was outstanding very polite and friendly although he couldn’t fix the problem on his first visit he done his very best to make sure I had hot water over the weekend until he could replace with a new part today.”
Dear Mr Hoskins, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the expectations that customers have with our service and it is therefore brilliant to hear that we were able to complete this job for you; sometimes a part may be required for the repair work that the engineer may not have and in this instance we always endeavor to make temporary repairs until the part is available. We are delighted that the you considered the engineer, Kevin, to be very polite and friendly and we will be sure to pass on your kind words! Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mr Saxby, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. It is brilliant to hear that our contact center and engineer were able to keep you informed throughout the whole process of your job as we aim to keep our customers as informed and aware as possible regarding the work that is being carried out. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be more than happy to assist you. Best Regards, Fergal
Dear Mrs Parker, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand the importance of repair work and it is therefore brilliant to hear that we were able to provide a service that you consider to be very good. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mr Butler, Thank you for leaving a review of our business as this really helps us to improve our service in the future whilst also allowing us to pass feedback throughout the organization. We understand the expectations that customers have with our service and it is therefore brilliant to hear that you found our service polite and friendly and that you were given sufficient information when requested! Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mr Garside, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand that requiring repair work can be a very stressful period and it is therefore brilliant to hear that we were able to provide a service that you consider to be great. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
“I was really pleased at the quick response and quick solution of my problem. I was really worried that I might be left all day without heating and hot water and without being able to cook or even use plugs so could not even make a cup of tea Everything in my flat is electric I do not have gas so thank you.”
Dear Mrs Blackburne, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand that requiring repair work can be a very stressful period and it is therefore brilliant to hear that we were able to repair your issues quickly so that you had access to heating and hot water. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Miss Leech, thank you very much for leaving a review of our business as this helps us to pass feedback throughout our organization as well as to improve our service in the future. We apologize due to the lack of available parts to resolve your issue however would like to extend our gratitude for the praise of our engineer, Mike King, irrespective of this. Please do get back in contact with us if you manage to source the part required for the job so that we can fit this for you. Best Regards, Fergal.
“I phoned them in an emergency. They didn’t gave correct information on the phone, and there charges are so expensive.. The labour, material and VAT so expensive.. I wanted a Lock fixed and price they gave you can get a whole new UPVC door for that much. I feel like they took advantage of the situation and charged whatever they feel like.. I hope I never need them again.”
We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.
“I think you guys are a rip off with some really unprofessional engineers!!! " 2 hours to connect the gas hob to the main valve which is 8 inches away! Wish i could attach pic on here to show you the work done!! Also when genuinely asking the engineers bout the work (Nick) he got so defensive and had a go at me!!! where is the professionalism and expertise I was promised?? Further despite my family member providing the engineer with the payment card details, he left only for me to later receive a call asking for a payment as the engineer only took the last 4 of the card!!! When I asked that the engineer go back to take the card details they threatened to send my details if debt collection but later went back and took the details. Absolutely pathetic & unprofessional service.”
We’re so sorry to hear that you have been disappointed with our service. If you could please email customer@rightio.co.uk and provide a reference number, or the address of the property visited, the Customer Excellence department will carry out an investigation for you.
“I think you guys are a rip off with some really unprofessional engineers!!! " hours to connect the gas hob to the main valve which is 8 inches away! Wish i could attach pic on here to show you the work done!! Also when genuinely asking the engineers bout the work (Nick) he got so defensive and had a go at me!!! where is the professionalism and expertise I was promised?? Further despite my family member providing the engineer with the payment card details, he left only for me to later receive a call asking for a payment as the engineer only took the last 4 of the card!!! When I asked that the engineer go back to take the card details they threatened to send my details if debt collection but later went back and took the details. Absolutely pathetic & unprofessional service.”
Dear L Carvalho, we would like to apologize for any inconvenience caused during your work with our company and especially for the issues with the payment of the job as this is usually a smooth and straightforward process so we will be looking into this for you. If you would like to contact us further regarding your concerns please contact customer@Rightio.co.uk and we will work with you to resolve the situation.
Dear Mr Bastian, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We understand that requiring repair work can be a very stressful period and it is therefore brilliant to hear that we were able to come to the rescue when you have a busted pipe under the floor boards. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Ms Reid, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our in the future. We understand the expectations that customers have with our service and that repair work can be a stressful period and it is therefore brilliant to hear that the engineer that attended was fast and very helpful. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mr Asher, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our in the future. We understand the expectations that customers have with our service and it is therefore brilliant to hear that we were able to attend within the agreed time slot and that you consider the pricing to be competitive. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mrs. Harris, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our service in the future. We are pleased that although the job was not a quick one that it was easily resolved and that you were happy with the outcome and the engineers performance. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mr Atkins, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our in the future. We understand the expectations that customers have with our service and that repair work can cause a lot of stress and it is therefore brilliant to hear that we were able to provide what you consider to be a skilled and professional engineer. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Beeson, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our in the future. We understand the expectations that customers have with our service and that repair work can cause a lot of stress and it is therefore brilliant to hear that we were able to provide a service that you were very pleased with. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
“Plumbing problem resolved same day. Engineer was friendly and highly competent. He also took the time to fully explain how system worked as well as helpful advice. First time I have used Rightio. Would certainly use again and highly recommend them to others”
Dear Mr Jack, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our in the future. We understand the expectations that customers have with our service and that repair work can cause a lot of stress and it is therefore brilliant to hear that we were able to resolve the problem the same day as your call out.
All of our engineers have a minimum of 5 years experience and therefore it is brilliant that our engineer was able to fully explain the system to you so that you would be able to understand how it works in the future. Thank you for considering recommending our great company to others and please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
Dear Mr Gisborne, Thank you for taking time out of your day to leave a review of our business as this really helps us to moderate and improve our in the future. It is great to hear that we were able to provide a quick and efficient service when completing your repair work and that we were able to finish in 30 minutes as 9 out of each 10 jobs we complete are done so within the first hour. Please feel free to contact Rightio again for any repair work that you may require in the future as we will be happy to assist you. Best Regards, Fergal
